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Elevator Monitoring by Bosch Service Solutions shortens downtimes and reduces operating costs

Retrofittable solution: Ideal for older elevators

  • Elevator Monitoring comprising sensors, software, and service ensures rapid troubleshooting and shorter downtimes.
  • Retrofit elevators of all manufacturers and ages in around 15 minutes with plug & play.
  • Operators can reduce their operating costs by up to 30 percent.
Jana Bronsch-Chassard

Jana Bronsch-Chassard >


Frankfurt am Main – A new, retrofittable solution from Bosch Service Solutions for elevator monitoring shortens downtimes and makes operations more cost-effective. Older models in particular harbor an increased risk of breakdowns – an unpleasant situation for the user and expensive for the operator. With Elevator Monitoring, Bosch Service Solutions is bringing a solution onto the market to support the operation of elevators in particular, with monitoring 24 hours a day and automatic identification of faults. "With the new Elevator Monitoring service, we are making elevator journeys more transparent and safer," explains Henning von Boxberg, President of Bosch Service Solutions. "The combination of a sensor box, cloud-based software and associated service ensures that building and elevator operators can see at all times whether their elevator is moving or at a standstill."

Retrofit elevators in around 15 minutes

Thanks to the retrofit solution comprising a ten-centimeter flat sensor box, which is installed on the top of the elevator cab, elevators can be easily and cost-effectively retrofitted, and usually in just 15 minutes – irrespective of age, manufacturer or model. The solution requires a cell phone network connection. This means that operators can connect a large number of elevators in different locations using just one system. The sensor box sends information to the cloud, for example function status, the number of journeys or the number of floors traveled to. The software evaluates the sensor data. It makes it available to elevator operators, such as facility managers, building operators or maintenance partners, as a status monitoring solution via web or smartphone access. In the event of a fault, it sends a message to the operator and the Bosch Monitoring Center. Early notification enables faster intervention and repairs, thus shorter downtimes. Compared to elevator emergency call systems where people trapped in an elevator sound the alarm by pressing an emergency button, elevator monitoring is performed 24/7 even if the elevator is not in use. The monitoring helps to optimize processes related to elevator operation. Thanks to more efficient maintenance and repair processes, operators can reduce their operating costs by up to 30 percent.

Status of all elevators at a glance

The elevators can be grouped by building or location, and relevant data can be viewed centrally in the portal. In the map view, the user can see at a glance whether the elevators are traveling: If they are working, the corresponding points on the map are lit green. If there is a fault, the color turns red and the system sends a status notification by e-mail. If necessary, the service employees at the Bosch Monitoring Center arrange resolution of the fault by informing the operator or maintenance partner. The solution can be used in line with requirements: whether as a technical system, a solution with associated service or by integrating it into existing IT systems. Evaluation of usage data also enables operators to adapt the frequency of maintenance work in line with the work that is actually required – and not at defined intervals anymore. In the future, Elevator Monitoring will be expanded to include additional functions like locating the cause of the fault.

Expansion of services planned

The new solution complements the services offered by Bosch Service Solutions within the Bosch Elevator Cloud service platform. Besides the elevator emergency call, which the division has been offering since 1986, the services also include the rescuing of trapped people, risk assessment and visual inspections. Bosch Service Solutions plans to further expand the range of monitoring services in the future. Alongside additional functions for elevators, there are also plans to expand the portfolio to include additional building elements such as heating systems. The aim is to have one solution that provides an overview of all the systems in a building that are prone to faults.

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 10,000 associates at 36 locations support national and international customers in around 40 languages, primarily from the automotive, travel and logistics sectors as well as information and communication technology.

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The Bosch Group is a leading global supplier of technology and services. It employs roughly 428,000 associates worldwide (as of December 31, 2023). According to preliminary figures, the company generated sales of 91.6 billion euros in 2023. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” The Bosch Group comprises Robert Bosch GmbH and its roughly 470 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. The basis for the company’s future growth is its innovative strength. At 136 locations across the globe, Bosch employs some 90,000 associates in research and development, of which roughly 48,000 are software engineers.

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