Data protection policy

Data protection policy of Robert Bosch GmbH

Robert Bosch GmbH (henceforth “Bosch,” “we,” or “us”) appreciates your visit to our websites and mobile applications (collectively also referred to as our “online services”), as well as your interest in our company and our products.

1. Bosch respects your privacy

The protection of your privacy during the processing of personal data, as well as the security of all business data are very important to us. Our business processes take this into consideration. We process personal data that was gathered during your use of our online services confidentially and solely in accordance with the law.

Data privacy and information security are part of our corporate policy.

2. Data controller and contact

The controller responsible for the processing of your data is:

Robert Bosch GmbH
Robert-Bosch-Platz 1
70839 Gerlingen-Schillerhöhe, Germany
E-mail: kontakt@bosch.de
Phone: +49 711 400 40990

To assert your rights, report data-privacy incidents, make suggestions and complaints regarding the processing of your personal data, and withdraw your consent, we recommend that you contact our chief data protection officer:

Matthias Goebel
Chief data protection officer
Information security and privacy Bosch Group (C/ISP)
Robert Bosch GmbH
Kronenstraße 22
70173 Stuttgart, Germany

or follow this link:

https://www.bkms-system.net/bosch-datenschutz

3. Processing of personal data

3.1 · Categories of data processed

The data processed are communication-related data such as name, phone number, e-mail address, street address, and IP address.

3.2 · Processing principles

Personal data consists of all information related to an identified or identifiable natural person, e.g. names, addresses, phone numbers, and e-mail addresses which are an expression of a person’s identity.

We only process personal data when there is either a legal basis to do so or you have given your consent to the processing or use of personal data, e.g. by registering.

3.3 · Purposes of processing, legal bases

We and the service providers we contract process your personal data for the following purposes:

3.3.1 · Making this online service available

Legal basis: Overriding, legitimate interest on our part in direct marketing, as long as this occurs in accordance with data protection and competition law

3.3.2 · To investigate faults/errors and for security reasons

Legal bases: fulfillment of our legal obligations with regard to data security and overriding, legitimate interest in resolving faults/errors and in the security of our services.

3.3.3 · Self-promotion and promotion by others as well as market research and reach analysis within the legally permissible scope or based on consent

Legal basis: consent / overriding, legitimate interest on our part in direct marketing, as long as this occurs in accordance with data protection and competition law.

3.3.4 · To send a newsletter by e-mail (see section 3.4)

Legal basis: consent.

3.3.5 · Safeguarding and defense of our rights

Legal basis: legitimate interest on our part in asserting and defending our rights.

3.4 · Newsletters

Within the scope of our online services, you have the option of signing up for newsletters. To do so, we use the double opt-in process, which means that we will only send you a newsletter via e-mail after you have explicitly confirmed the activation of the newsletter service by clicking the link sent to you for this purpose.

If at a later date you wish to no longer receive newsletters, you can terminate your subscription at any time by withdrawing your consent. This also applies to withdrawal of consent given to us prior to the enactment of the General Data Protection Regulation (May 25, 2018). The withdrawal of consent does not affect the lawfulness of the data processing carried out prior to the withdrawal. You can withdraw your consent to an e-mail newsletter by clicking the link included in the newsletter, or for other online services, in the administrative settings. Alternatively, please get in touch with us using the details provided in the “Data controller and contact” section (see section 2 above).

3.5 · Log files

Every time you use the internet, your browser transmits certain information, which we store in so-called log files.

We save log files for a short time solely for error tracking and for security reasons (e.g. to investigate hacking attempts) before deleting them. Log files which need to be kept for evidence purposes are not deleted until the relevant incident has been completely resolved and may, on a case-by-case basis, be passed on to investigating authorities.

In log files, the following information in particular is saved:

  • IP address (internet protocol address) of the terminal device which is being used to access the online services;
  • internet address of the website from which the online services have been accessed (so-called URL of origin or referrer URL);
  • name of the service provider which is used to access the online services;
  • name of the files or information accessed;
  • date and time as well as duration of retrieval;
  • amount of data transferred;
  • operating system and information on the internet browser used including add-ons installed (e.g., Flash Player);
  • http status code (e.g., “request successful” or “requested file not found”).

3.6 · Data transfer

3.6.1 · Data transfer to other controllers

As a matter of principle, your personal data is forwarded to other controllers only when this is required for the fulfillment of a contract, in cases where we or the third party have an overriding, legitimate interest in the data transfer, or when your consent has been given. Information regarding the legal bases can be found in section 3.3 “Purposes of processing and legal bases.” Third parties may also be other companies of the Bosch Group. The transfer of data to third parties on the basis of an overriding, legitimate interest is explained in this data protection policy.

Additionally, data may be transferred to other controllers when we are obliged to do so due to legal provisions or enforceable administrative or court orders.

3.6.1 · Data transfer to other controllers

As a matter of principle, your personal data is forwarded to other controllers only when this is required for the fulfillment of a contract, in cases where we or the third party have an overriding, legitimate interest in the data transfer, or when your consent has been given. Information regarding the legal bases can be found in section 3.3 “Purposes of processing and legal bases.” Third parties may also be other companies of the Bosch Group. The transfer of data to third parties on the basis of an overriding, legitimate interest is explained in this data protection policy.

Additionally, data may be transferred to other controllers when we are obliged to do so due to legal provisions or enforceable administrative or court orders.

3.6.2 · Data transfer to service providers

We contract external service providers to perform tasks such as marketing services, programming, data hosting, and hotline services. We have chosen these service providers carefully and review them regularly, especially regarding their careful handling and protection of data they have stored. All service providers are obliged to maintain confidentiality and to abide by legal provisions. Service providers may also be other Bosch Group companies.

3.6.3 · Transfer to recipients outside the EEA

We can also transfer personal data to recipients located outside the EEA in so-called third countries. In such cases, we ensure prior to the transfer either that the data recipient provides an appropriate level of data protection (e.g. via a decision of adequacy by the European Commission for the respective country or via an agreement based on standard contractual clauses between the EU and the recipient), or that you have consented to the transfer.

You are entitled to receive an overview of third country recipients and a copy of the specific provisions securing an appropriate level of data protection to which you have agreed. To receive this overview, get in touch with us using the details provided in the “Data controller and contact” section (see section 2 above).

3.7 · Duration of storage; retention periods

As a general rule, we store your data for as long as necessary for the performance of our online services and the services connected to them, or for as long as we have a legitimate interest in storing the data (for example, we might still have a legitimate interest in postal-mail marketing on fulfillment of a contract). In all other cases, we delete your personal data with the exception of data we must store to fulfill legal obligations (for example, where we are obliged by tax and commercial law to retain documents such as contracts and invoices for a certain period of time).

4. Use of cookies

4.1 · General

Cookies are small text files that are saved on your computer when you use one of our online services. Should you access this online service again, your browser sends the cookies’ content back to us, thus allowing us to re-identify your terminal device. Reading the cookies we have set allows us to optimize our online services for you and make it easier for you to use them.

This Website uses only absolutly necessary cookies (section 4.3.1). 

4.2 · Disabling and deleting cookies

You can use your browser to delete all cookies at any time. Your browser’s help function gives information on how to do this. However, this may mean that individual functions are no longer available to you.

On the following webpage, you can also manage and disable the use of cookies by third parties:

http://www.youronlinechoices.com/de/praferenzmanagement

As this website is not operated by us, we do not accept any responsibility for it and have no influence over content and availability.

4.3 · Overview of the cookies we use

The following section contains a list of the cookies we use.

4.3.1 · Absolutely necessary cookies

Certain cookies are essential for our online services to work properly. They include:

Name: items
Type: permanent
This cookie is saved for a maximum of 30 days.
Purpose:
The cookie contains a list of the media collected by the user. Each media item has an ID with a language-country combination. The cookie allows you to view all the media collected in your shopping cart, so that they can be downloaded in one single operation.

Name: privacy-accepted
Type: permanent
This cookie is stored for 12 months, or until you redefine your approval of the use of cookies, whichever is shorter.
Purpose:
The cookie stores your approval of the use of cookies by this website.

5. Social plugins

We use so-called social plugins from various social networks in our online services; these are individually described in this section.

During your use of the plugins, your internet browser establishes a direct connection to the respective social network’s servers. In this way, the social network provider receives the information that your internet browser has accessed that particular online service of ours, even if you do not have a user account with this provider or are currently not logged into this account. Log files (including the IP address) are directly transmitted from your internet browser to a server belonging to the provider and possibly stored there. The provider or its server may be located outside the EU or EEA (e.g. in the United States).

The plugins are standalone extensions by social network providers. For this reason, we are unable to influence the scope of data collected and stored by them.

Information on the purpose and scope of data collection, the further processing and use of data by the social network, as well as your respective rights and the options you have for protecting your privacy can be found by consulting the respective social network's data protection policy.

If you do not want social network providers to receive and, if applicable, store or use your data, you should not use their respective plugins.

5.1 · Social plugins with two-click solution

By using the so-called two-click solution, we protect you from having your visit to our web pages logged and processed by social network providers by default. When accessing one of our webpages that contain such plugins, these are initially deactivated. Only when you click the button provided will the plugins activate.

5.2 · Facebook’s social plugins

Facebook is operated on www.facebook.com by Facebook Inc., 1601 S. California Ave, Palo Alto, CA, 94304, USA, and on www.facebook.de by Facebook Ireland Limited, Hanover Reach, 5–7 Hanover Quay, Dublin 2, Ireland (“Facebook”). You can find an overview of Facebook’s plugins and what they look like here: https://developers.facebook.com/docs/plugins/?locale=de_DE, and information on data protection at Facebook here: http://www.facebook.com/policy.php.

5.3 · Twitter’s social plugins

Twitter is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA, 94103, USA (“Twitter”). Find an overview of Twitter’s plugins and what they look like here: https://developer.twitter.com/, and information on data protection at Twitter here: https://twitter.com/de/privacy.

5.4 · Social plugins of Google+

Google+ is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA, 94043, USA ("Google"). Find an overview of the Google+ plugins and what they look like here: https://developers.google.com/+/plugins; and information on data protection at Google+ here: http://www.google.com/intl/de/+/policy/+1button.html.

5.5 · LinkedIn’s social plugins

LinkedIn is operated by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA, 94043, USA (“LinkedIn”). Find an overview of LinkedIn’s plugins and what they look like here: https://developer.linkedin.com/plugins, and information on data protection at LinkedIn here: https://www.linkedin.com/legal/privacy-policy.

6. Google reCAPTCHA

We use the service reCAPTCHA from Google Inc. in certain cases to ensure appropriate data security in the transmission of forms. This serves above all the differentiation of whether the input has been entered by a natural person or fraudulently by machine or automated processing. The service includes the sending of the IP address and other data required by Google for the reCAPTCHA service to Google. The deviating data protection regulations of Google Inc. are applicable for this purpose.

You will find further information on the data protection guidelines of Google Inc. under https://www.google.com/intl/de/policies/privacy/.

7. YouTube

This online service uses the YouTube video platform, which is operated by YouTube, LLC, 901 Cherry Ave. San Bruno, CA, 94066, USA (“YouTube”). YouTube is a platform which allows the playback of audio and video files.

When you access one of our online services that contains an embedded YouTube player, this establishes a connection to YouTube so the video or audio file can be transmitted and played back. In doing so, data is transferred to YouTube as a data processor. We are not responsible for the processing of such data by YouTube.

Additional information on the scope and purpose of data collected, on further processing and use of data by YouTube, on your rights, and on the privacy options available to you, can be found in YouTube’s data protection policy.

8. External links

Our online services may contain links to third-party websites that are operated by providers not connected to us. When you click these links, we have no influence on the collection, processing, and use of the personal data possibly transmitted to the third party (such as the IP address or the URL of the site on which the link is located), as the actions of third parties are by nature beyond our control. We do not assume any responsibility for the processing of such personal data by third parties.

9. Duty to disclose information

In the course of our business relationship with you, we require such personally identifiable information as is necessary for commencing and carrying out the business relationship and fulfilling the contractual duties connected with it, or that we are legally obliged to collect. Without such information, we will generally be unable to conclude a contract with you or to carry it out.

When using our online service, it is above all necessary for you to provide your IP address. Without your IP address, we cannot address your terminal device.

When using our contact form and service chat, you have to make such personally identifiable information available as is we need to answer your request and carry out your order. Without such information, we will generally not be able to answer requests, carry out orders, and in some cases bring communications to a close.

10. Security

Our associates and the companies providing services on our behalf are obliged to uphold confidentiality and to comply with all applicable data protection laws.

We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect any data of yours that we process from the risk of unintentional or unlawful destruction, manipulation, loss, change, or unauthorized disclosure or access. Our security measures are constantly being improved in line with technological developments.

11. Your rights

To assert your rights, please follow the instructions provided in section 2 (“Data controller and contact”). In doing so, please provide us with information we can use to personally identify you.

11.1 · Right to information and access:

You have the right to obtain information from us about whether or not your personal data is being processed, and, where this is the case, to access your personal data.

11.2 · Right to correction and deletion:

You have the right to demand that we correct inaccurate personal data relating to you and – provided that legal requirements have been met – amend or delete it.

This does not apply to data required for billing or accounting purposes or which is subject to a legal retention period. Where access to such data is not required, however, its processing is restricted (see the following).

11.3 · Restriction of processing:

You have the right to demand – provided that legal requirements have been met – that the processing of your data be restricted.

11.4 · Data portability:

You continue to have the right to receive the data you have provided us in a structured, commonly used, and machine-readable format and – wherever technically feasible – to demand that the data be transmitted to a third party.

11.5 · Right to object

11.5.1 · Right to object based on individual situation

If we process data on the basis of an overriding justified interest of the kind described in this data protection notice, you have the right to object, on grounds relating to your particular situation, at any time to this processing.

We will no longer process your personal data unless, in accordance with legal requirements, we can demonstrate compelling and legitimate grounds for their further processing which override your interests, rights, and freedoms, or if their further processing serves to establish, exercise, or defend legal rights.

11.5.2 · Objection to data processing for the purposes of direct marketing

In addition, you can object at any time to the processing of your personal data for advertising purposes. Please note that, for organizational reasons, there may be an overlap between your objection and the use of your data in a campaign that is already running.

11.6 · Right to withdraw consent

If you have consented to the processing of your data, you can withdraw this consent with future effect at any time. This also applies to withdrawal of consent given to us prior to the enactment of the General Data Protection Regulation (May 25, 2018). This does not affect the lawfulness of the processing of your data prior to withdrawal.

11.7 · Right of complaint with supervisory authority

You have the right to lodge a complaint with a data protection authority. You can either contact the data protection authority responsible for your place of residence or the authority responsible for us. The supervisory authority responsible for us is the Landesbeauftragte für den Datenschutz und die Informationsfreiheit Baden-Württemberg (Baden-Württemberg state data protection and freedom of information commissioner).

12. Children

Our online services are not aimed at children under 16 years of age.

13. Changes to the data protection notice

We reserve the right to amend our security and data protection measures where required to take account of technological developments. In such cases, we will amend our data protection policy accordingly. Please always consult the current version of our data protection policy, as this is subject to change.

May 30, 2018