Factsheet #Connected mobility

Bosch steps up efficiency in breakdown service

Quick and uncomplicated assistance on the road

  • On average two-hour time saving compared to the usual breakdown services
  • Better transparency and service thanks to digitalized processes
  • Cooperation with the MySchleppApp startup from Cologne
Katharina Hogh-Binder

Katharina Hogh-Binder >


Frankfurt/Main, June 4, 2018 – No matter whether you are driving on vacation in a rental car, on the road in your personal or company vehicle or using a car-sharing service: if you break down or get into an accident, you need quick assistance. Starting now, Bosch is offering an especially quick and efficient breakdown service. In emergencies, drivers can quickly call for assistance by phone or app. Thanks to digitalized and automated processes, it takes on average just 35 minutes for the roadside assistance to arrive. That saves an average of two hours waiting time compared to manually dispatched breakdown services. In addition to the shorter waiting times, the driver benefits from greater transparency of the call status. The Bosch staff or the virtual map in the app provide information in real time on where the service vehicle is and when it will reach the breakdown location. If the driver needs additional support, in addition to roadside assistance, Bosch can also help. "We can combine our various services for mobility across the board. For example, we can supplement the breakdown service with our Concierge Service. In this case, we will also look after logistical details, such as arranging a replacement vehicle or a hotel room", says Stefan Gross, Mobility Services Manager at Bosch Service Solutions in Frankfurt.

Partnership with MySchleppApp

For the implementation, Bosch has enlisted the services of the MySchleppApp startup venture founded in 2016. The company has placed its infrastructure, including more than 800 partners and its mobility technology, at the disposal of Bosch. MySchleppApp founder and Chief Executive, Santosh Satschdeva, remarked: "We are delighted to support Bosch with our network and technology. Customers will benefit from yet another innovative mobility solution that makes their lives easier".

Individual solutions through the Bosch Service Center

Inquiries go directly to the Bosch Service Center and are handled by specially trained staff. These service experts set up the appropriate solution for the situation with the aid of the close-knit partner network with more than 6,200 service vehicles – everything from simple assistance to get the car started through to the towing service and rescue following an accident.

Corporate customers benefit from uncomplicated breakdown service

The new service from Bosch has attracted interest not only from the automotive industry, but many other sectors. Theses include fleet managers, such as car-sharing providers or car rental companies and also insurance companies that often provide roadside assistance as an integral part of the contract. The breakdown service is now available in the Germany-Austria-Switzerland region and in the USA. Bosch Service Solutions aims to build a global partner network capable of serving the needs of international customers.

Bosch press contact
Regina Haberkorn
Tel. 069 7562 1769

MySchleppApp press contact
Meike Neitz/Die Zukunftsmanufaktur
Tel. 0176 8002 8227

About Energy and Building Technology

The Energy and Building Technology business sector accounted for 4.6 billion euros, or roughly 9 percent, of total Bosch Group sales in 2014. It offers a wide range of products, solutions, and services for heating, hot water, ventilation, air conditioning, security, and building management, power generation, and energy storage. Bosch Energy and Building Technology encompasses the Thermotechnology and Security Systems divisions. The former is a supplier of resource-conserving heating products and hot-water solutions. The latter provides solutions for video surveillance, access control, voice evacuation systems, intrusion control and fire alarm systems, professional audio and conference systems, and services for remote surveillance and business process management. The business sector also includes Bosch Energy and Building Solutions GmbH, which specializes in services designed to improve the energy efficiency of commercial buildings, and Bosch Energy Storage Solutions, a provider of modular energy storage solutions.

The Bosch Group is a leading global supplier of technology and services. It employs roughly 428,000 associates worldwide (as of December 31, 2023). According to preliminary figures, the company generated sales of 91.6 billion euros in 2023. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” The Bosch Group comprises Robert Bosch GmbH and its roughly 470 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. The basis for the company’s future growth is its innovative strength. At 136 locations across the globe, Bosch employs some 90,000 associates in research and development, of which roughly 48,000 are software engineers.

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