Service Solutions

Strengthening the service business Bosch opens new Service Center in Leipzig

  • Fourth Service Center in Germany
  • Creation of around 200 jobs by 2016
  • Sharp rise in demand for business services
Frankfurt am Main – In May 2016, Bosch will be opening a service center in Leipzig. In addition to the headquarters in Frankfurt am Main and the two branches in Magdeburg and Berlin, Leipzig will be the fourth German Bosch Service Solutions site, a global provider of Business Process Outsourcing. By the end of 2016, Bosch intends to create around 200 new jobs in Leipzig, and wants to further expand the site in the coming years.

“By opening the new Service Center, we are responding to the growing demand for business services within the German market,” says Robert Mulatz, Executive Vice President of Bosch Service Solutions. From Leipzig, Bosch offers services to customers involved in the automotive, travel and transportation sector, as well as information and communication technology. The range of services focuses on holistic solutions for mobility, as well as customer interaction and customer support. In the area of automotive, for example, Bosch provides the automatic emergency call service eCall for renowned automobile manufacturers for some 3 million vehicles worldwide and in 16 languages. Customer interaction solutions primarily include the monitoring and evaluation of social media platforms to assist companies with their marketing and sales activities.

“With the new site in Leipzig, we will further strengthen our excellent market position in Germany,” says Mulatz. With continued double-digit growth in recent years, Bosch Service Solutions has developed exceptionally well, creating some 500 new jobs worldwide each year. At present, some 6,000 associates at 23 locations around the world are offering services in more than 30 languages. Established in 1985 as a monitoring center offering communication services, today Bosch Service Solutions is a leading provider of business process outsourcing for complex services. Since January 1, 2016 it is managed as a Bosch division.

Contact person for press inquiries:
Regina Haberkorn,
Phone: +49 69 7562-1769
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CES 2016 (January 6 to 9), Las Vegas Bosch is turning connected cars into personal assistants Preview of the user interfaces of tomorrow

  • CES organizers single out Bosch haptic touchscreen for award
  • Bosch showcases new solutions for automated driving and parking
  • Booth exhibits hands-on innovations
  • Show car uses entire dashboard as display
Las Vegas, Nevada – For drivers, having the internet in their car is more than just a convenient add-on. It makes driving even safer and more efficient. Bosch will be illustrating this at the CES 2016 in Las Vegas with a series of connected functions and assistance systems. The company will also be demonstrating how easy these systems are to operate while keeping driver distractions to a minimum. The CES organizers have presented an award to Bosch for its latest development, a touchscreen that generates the sensation of real buttons by way of haptic feedback. The Bosch booth in Las Vegas will also be offering a live, hands-on preview of automated driving and smart vehicle connectivity.

The car: the driver’s truly personal assistant
Bosch will be offering a glimpse into the car of the future in the North Hall. Here, visitors to the Bosch show car will experience a new kind of interaction between humans and technology. “The way to minimize driver distraction is to provide the right information at the right time,” said the Bosch CEO Dr. Volkmar Denner. In the show car, the dashboard and central console have been transformed into an electronic display. The information shown on this giant display changes depending on the vehicle’s current surroundings. If a pedestrian approaches from the right, a lighting sequence is triggered to alert the driver. Drivers’ preferences as well as appointments in their diary are also taken into account. For example, if an appointment is cancelled, the car of the future will automatically indicate the route to the next appointment in the diary. Drivers will be able to activate the autopilot to free up even more time and make their journey more relaxed.

But tomorrow’s connected cars will also be capable of much more. With a connection to the smart home, they will enable household functions such as heating or security systems to be operated at any time. For example, should a courier attempt to deliver a package with no one at home, all it will take is the tap of a finger on the vehicle’s display to allow the courier to deposit the package inside the house and confirm receipt. Interaction with technology really will be able to take such varied forms, and offer such safety and convenience. Connected infotainment will let drivers navigate not just through the traffic but through their whole day. They will be able to use it to access online services and smartphone apps – and they will be able to control it using gestures and speech, just as if they were talking with a passenger. This will turn the car into the driver’s truly personal assistant.

A touchscreen that feels like it has real buttons
In advance of the trade show, Bosch has received a CES 2016 Innovation Award in the In-Vehicle Audio/Video category for a new touchscreen. This device can generate different surface textures, allowing elements to be felt on the display. This haptic feedback makes it easier to operate infotainment applications such as navigation, radio, and smartphone functions. Often drivers will not even need to look at the information on the screen to control it – instead, they can keep their eyes on the road. The screen generates the feel of rough, smooth, and patterned surfaces to indicate different buttons and functions; to make a selection, a button needs to be pressed more firmly. What makes this special is that the touchscreen looks no different from an ordinary display – and yet it gives users the impression that they are pressing real buttons.

No need to fear wrong-way drivers: a guardian angel in the cloud
Connectivity makes driver information more up to date than ever before. This is particularly important when it comes to wrong-way drivers. In general, it takes several minutes for radio stations to issue warnings over the airwaves, but a third of wrong-way driving incidents finish after just 500 meters. Bosch is currently developing a new cloud-based wrong-way driver alert that will let drivers know of any danger just ten seconds after it arises. As a pure software module, it can be integrated at low cost into smartphone apps such as Bosch’s myDriveAssist or existing infotainment systems. In order to detect wrong-way driving, the cloud-based function compares actual, anonymized vehicle movement on freeways with the permitted direction of travel. If there is a discrepancy, wrong-way drivers are warned of their error in a matter of seconds. At the same time, nearby cars traveling in the opposite direction are alerted to the danger. Starting in 2016, the new function will be available as a cloud service.

The highway pilot will increase road safety from 2020
Highly automated driving will further increase the safety of road traffic. This development will come to freeways in 2020. According to forecasts made by Bosch accident researchers, increasing automation can significantly reduce accident numbers – by up to a third in Germany alone. At CES 2016, Bosch will be showcasing the systems and sensors necessary for automated journeys in another demo vehicle at the Sands Expo. Visitors will also learn how the highway pilot works, a highly automated system that assumes all the driver’s tasks and responsibilities on freeways. This technology is already being tested on public roads. Bosch is testing automated driving on freeways not only in Germany and the United States but now also in Japan.

In the future, cars will also be able to see around bends and be aware of possible danger spots, thanks to a stream of real-time information from the internet on the location of traffic jams, construction sites, and accidents. This data will serve as an electronic “connected horizon” and give cars an even better picture of what lies ahead – further increasing safety and efficiency.

It’s up to cars, not drivers, to find a parking space
Every journey ends with parking. To make this job easier, Bosch is developing a new function called automated valet parking. This solution does more than relieve drivers of the task of finding a vacant space in a parking garage: it enables cars to park themselves. Drivers can simply leave the car at the entrance to the parking garage. Using a smartphone app, they then instruct their car to find a space for itself. When ready to leave, they call the car back to the drop-off point in the same way. Fully automated parking relies on smart infrastructure in parking garages plus the vehicle’s on-board sensor systems – and connectivity for both. Sensors in the pavement provide up-to-date information on where free parking spaces are located, so cars know where to go. Bosch is developing not only the fully automated parking function but also all the necessary components in-house.

Further information:
Press release on the CES 2016 Innovation Award

Graphics
http://bit.ly/BoschCES_Connected_Mobility

Contact persons for press inquiries:
U.S.: Tim Wieland, phone +1(248)876-7708
Germany: Stephan Kraus, phone +49(711)811-6286
additional international press contacts

Simply.Connected.
Visit Bosch at CES 2016 in Las Vegas, Nevada, USA:

Tuesday, January 5, 2016 (all times local)
  • 8:00 to 8:45 a.m.
    Press conference with Dr. Volkmar Denner, chairman of the board of management of Robert Bosch GmbH, at Mandalay Bay Hotel, South Convention Center, Level 3, Banyan Rooms A-D.
Thursday, January 7, 2016
  • 11:00 a.m. to 12:00 p.m.
    Keynote panel "Beyond Smart Cities: The Future of Urban Mobility"
    Dr. Volkmar Denner, chairman of the board of management of Robert Bosch GmbH, Westgate Theater. Other panelists to include U.S. Secretary of Transportation Anthony Foxx.
  • 11:30 a.m. to 12:30 p.m.
    Conference track: The Internet of MEMS and Sensors
    Panel: "Wearables and Smart Sensors Advancing User Interface"
    Dr. Horst Muenzel, CEO and general manager, Akustica
    Venetian, Level 4, Marcello 4404
  • 2:15 to 3:15 p.m.
    Conference track: The Internet of MEMS and Sensors
    Panel: "Technology Trends for the IoT"; Dr. Stefan Finkbeiner, CEO and general manager, Bosch Sensortec, Venetian, Level 4, Marcello 4404
Friday, January 8, 2016
  • 10:15 to 11:15 a.m.
    Conference track: Exploring Tomorrow's Automotive Mobility Ecosystem
    Panel: "Implications for Players in Tomorrow's Mobility Ecosystem"
    Dr. Rolf Nicodemus, project vice president, Connected Parking, Robert Bosch GmbH, Las Vegas Convention Center, North Hall, Room N261
Wednesday, January 6 through Saturday, January 9, 2016 - Bosch booths
  • Focus on smart homes, smart cities, and Industry 4.0 in the Smart Home Marketplace, Sands Expo Center, booth #71517
  • Focus on connected mobility in the North Hall, booth #2302
Follow the Bosch CES 2016 highlights on Twitter: #BoschCES

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CES 2016 (January 6 to 9), Las Vegas “Simply.Connected.” – Smart Bosch solutions at CES 2016 Overview of the Bosch exhibit: Sands Expo / North Hall

  • The smart home: a central control point for all intelligently connected devices
  • Smart cities: Bosch software and solutions for the city of tomorrow
  • Connected mobility: Improved safety, convenience, and efficiency through connectivity
  • Industry 4.0: production assistants for flexible and efficient manufacturing
  • Tiny sensors allow new applications
Las Vegas, Nevada – At CES 2016, Bosch is presenting connected technology and services at two booths. At the Smart Home Marketplace, Sands Expo (booth #71517), the supplier of technology and services is showcasing the smart home, smart cities, and Industry 4.0. In the North Hall, the space devoted to automakers, Bosch is offering a look at the topic of connected mobility (booth #2302).

Smart homes: visitors get a peek inside the home of the future
Sands Expo
Smart-home system: Controlling all the connected devices in a home via one platform – this will soon be possible with the Bosch smart-home system. Designed for use in conjunction with a corresponding app for smartphone and tablet, the Bosch smart-home controller is the command center of the smart home. Lighting, heating, smoke alarms, doors, windows – everything can communicate with everything else. When the occupant leaves the house and closes the front door, the system automatically switches off the lights and turns down the heat. The first products for the connected home that Bosch is presenting at CES include the Bosch smart-home controller, smart thermostats, door and window contacts, and the “Hue” lighting solutions by its partner Philips. Other products are already in the pipeline.

Connected household appliances: Bosch is presenting a comprehensive portfolio of connected household appliances, such as refrigerators with interior cameras. Owners of these refrigerators can use their smartphones at the supermarket to quickly and conveniently check if there are still tomatoes in the crisper or enough eggs for breakfast.

“Smart mowing 2.0”: The Bosch Indego Connect mows the lawn when the conditions are right: not too hot, not too wet, and not too cold. The system is nonetheless flexible: Users can opt to set certain times during which the mower should not operate, or they can make use of the app’s newly integrated weather forecast feature to decide when the mower should go into action. Using the Bosch Smart Gardening app, the Indego Connect can be operated simply and conveniently from anywhere via smartphone or tablet. The result: maximum control and convenience while getting the same lawn area mown at least 30 percent faster than robotic lawnmowers that mow at random.

TrackMyTools: Workers who use Bosch’s server-based TrackMyTools solution know where their tools are at all times and can check to see if they have everything they need for site visits. TrackMyTools optimizes workflows, saves time, increases a company’s productivity, and is easy to operate from anywhere using a smartphone app.

Sensor technology: innovations and sample applications
Sands Expo
Bosch MEMS sensors (MEMS stands for microelectromechanical systems) can be found in vehicles, smartphones, games consoles, and tablets, as well as in countless other devices. Without them, a whole host of applications – in consumer electronics, but also in cars – would not be possible at all. Although only tiny, their impact is enormous: they help save lives and energy, and make driving more relaxed. Bosch MEMS sensors are the eyes and ears of billions of electronic devices.

Intelligent acceleration sensors: Smartphone and tablet apps present sensors with increasingly difficult challenges. They have to be ready for use at the drop of a hat and fulfill a whole host of different functions – without compromising battery life. To meet these demands, Bosch has developed the first acceleration sensors with integrated intelligence. They open up the possibility of new functions, such as gaming and fitness applications. At CES, Bosch is demonstrating the first acceleration sensors to feature integrated intelligence and be compatible with Android while also being particularly energy saving.

High-performance yaw-rate sensors: Yaw-rate sensors are necessary for many different applications, including gaming, augmented reality, virtual reality, and optical image stabilization. The two new triaxial Bosch yaw-rate sensors were developed especially for applications in these areas. Their low operating costs, low noise, and high image stability are especially noteworthy. Despite their high performance, the two sensors have the lowest power consumption of any discrete yaw-rate sensors in the market. In this way, they help prolong the battery life of mobile devices.

Bosch Ambient Sensor: Bosch’s Ambient Sensor is a smart sensor solution capable of measuring, analyzing, and communicating environmental conditions in buildings. These conditions include air quality, lighting conditions, and noise levels. The built-in sensor can help create better climatic conditions in offices and living spaces, for example by sending its readings to the facility manager’s smartphone and recommending changes to a room’s ventilation, temperature, or humidity. Its long battery life is a further advantage. The Ambient Sensor can not only be integrated into building automation systems, but also operated as a standalone solution.

XDK sensor platform for developing new IoT solutions: What if someone has an idea for an IoT (internet of things) application, but does not have a technical platform for building it? Bosch now offers a solution for this in the shape of its XDK sensor platform, a comprehensive hardware and software platform featuring different types of sensors as well as Bluetooth and wi-fi connections. It features a range of components including an acceleration sensor, a yaw-rate sensor, a magnetometer, and sensors to measure atmospheric pressure, air temperature and humidity, noise levels, and digital light. Companies can use this in developing their own IoT solutions – whether large or small. The XDK sensor platform is easy to install and to adapt to each application. In addition, developers are invited to join the XDK community. There, members can share their knowledge about functions and features, get inspired with new ideas for projects, present their work at exciting events, and win prizes. With its XDK sensor platform, Bosch helps its customers get new IoT business ideas ready for full-scale production as quickly as possible.

Smart cities: software and parking solutions for the city of tomorrow
Sands Expo
Bosch IoT Suite: Bosch’s IoT Suite is a software platform for interconnecting a city’s various applications, services, municipal authorities, and companies. At CES, Bosch is presenting visualized scenarios to demonstrate how the IoT Suite can connect power grids, lighting systems, traffic infrastructure, and buildings, helping to improve cities’ economic and energy efficiency.

Active parking lot management: Bosch’s active parking lot management makes it easier for drivers to find a parking space and helps parking garage operators improve capacity utilization. Bosch sensors installed in the pavement detect whether a parking space is occupied. The sensors wirelessly relay this information to a server, where the data is incorporated into a real-time map. Drivers can then access this map over their smartphones or the internet, allowing them to pick out an available space and navigate to it.

Community-based parking: In residential and inner-city areas, on-road parking spaces are a scarce commodity. Bosch community-based parking makes the search for suitable spaces easier. As the car drives around, it detects and measures free parking spaces between vehicles parked at the curb. The information is transferred to a digital road map. Powerful Bosch algorithms then corroborate the data to supply a prediction of the parking situation. Vehicles in the vicinity can access the digital map in real time, allowing drivers to navigate to a suitable spot.

Fully automated parking: Automated valet parking is a Bosch function that not only relieves drivers of having to search for a parking space, but also enables the vehicle to park itself. Drivers simply drop off their vehicle at the entrance to a parking garage. Using a smartphone app, they instruct the car to find itself a place to park. They instruct the car to return to the drop-off point in exactly the same way. Fully automated parking will require several things, including an intelligent parking garage infrastructure, on-board vehicle sensors, and connectivity for both. The car and parking garage communicate with each other: occupancy sensors identify where available parking spaces are located, so that the car knows where to go. Bosch is developing all the necessary components for fully automated parking in-house.

Connected mobility: more safety, convenience, and efficiency
North Hall
Touchscreen with haptic feedback: In advance of the trade show, Bosch received a CES 2016 Innovation Award in the In-Vehicle Audio/Video category for this screen. Haptic elements supplement the visual and acoustic interaction with the screen. The simulation of various surface textures makes it possible to recognize individual elements by touch. Users place a finger on what appears to be a button, or key. They then have to press more firmly on the virtual button to activate it. This reduces driver distraction, as they no longer have to visually check what they are doing. In terms of appearance, the haptic touchscreen looks no different from a standard display.

Connected Horizon: Even today, the electronic horizon provides data on inclines and the sharpness of bends to complement navigation data. The connected horizon will build on this by adding current, dynamic data relating to traffic jams, accidents, and mobile construction sites. This solution enables drivers to travel more safely and with an even better picture of the road ahead.

Bosch mySPIN is an appealing smartphone integration solution that smoothly integrates the smartphone into the vehicle, ensuring safe in-car use. This means drivers can continue to use their favorite apps safely and in the usual way, both for iOS and Android smartphones. The apps are pared down to show relevant information only, and displayed and managed via the vehicle display. To ensure minimum disruption and maximum safety, they have been specifically tested for use while driving.

Wrong-way driver alert: In Germany alone, some 2,000 warnings about wrong-way drivers are broadcast each year. In most cases, however, the warning comes too late, since such incidents generally end after an average of 500 meters – in the worst case with fatal consequences. Bosch is developing a new cloud-based solution designed to provide a warning within ten seconds or so. As a pure software module, this alert function can also be inexpensively integrated into existing infotainment systems or apps.

Highway pilot: The highway pilot takes over driving on freeways. Sensors monitor the vehicle’s surroundings, and the car combines this information with extremely accurate and up-to-date map data. This allows the driver to sit back and relax on most freeway routes while the car drives with a high degree of autonomy. Bosch is already testing this technology on public roads in the U.S., Germany, and Japan, so the highway pilot could be ready for mass production by 2020.

Retrofit eCall: Using the sensor-supported Retrofit eCall adapter, anyone can retrofit their cars with the automatic emergency eCall service. The adapter is suitable for all vehicle types; it plugs into the car’s cigarette lighter and connects with a smartphone app. If the integrated sensor registers a crash, it sends data such as the car’s current location to the app, which passes it on to a control center. A further practical feature is that the adapter’s USB slot can be used to charge devices such as smartphones and tablets.

Industry 4.0: automated assistants for production
Sands Expo
APAS assistant: Normally, the mobile APAS assistant would be stationed on the shop floor, as it has been designed to work with people there. But at CES 2016 it is adopting an entirely new function: serving coffee to visitors at the main Bosch booth at the Sands Expo. Thanks to its patented “sensor skin,” the robot immediately stops whenever someone gets too close.

APAS safeskin and APAS speedswitch: The mobile production assistants in the APAS family work hand in hand with people, and unlike other robots, without a safety barrier. This is possible thanks to a robot arm studded with 120 sensors and equipped with a three-finger gripper. An integrated laser scanner monitors the robot’s surroundings. If the robot recognizes that people are nearby, it slows down its working pace accordingly. As soon as there are no people in close proximity, the robot can ramp up to full speed. This increases productivity without endangering any workers.

IoT shopfloor solutions: automation software for connected factories: In Las Vegas, Bosch is presenting its IoT shopfloor solutions, an automation solution for managing production and logistics chains in a connected factory. The system includes software modules that help experts flexibly control and monitor production data, quality data, and logistics processes according to the customer’s specifications. Intuitive user interfaces make it easy to work with the machine. They make it possible for manufacturing workers, even those without previous programming knowledge, to define rules; for example, to automatically recognize problems and resolve them in good time. Further features allow companies to connect machines around the world and analyze production data in near real time. The IoT shopfloor solutions also include a new augmented reality app. It supplies the on-site experts with the latest production data or operating instructions and allows them to look inside the machine without having to open it.

Graphics
http://bit.ly/bosch_CES2016info
http://bit.ly/BoschCES_Connected_Mobility
http://bit.ly/BoschCES_Smart_Home
http://bit.ly/BoschCES_MEMS

Contact person for press inquiries:
Trix Böhne, phone +49 711 811-6831

Simply.Connected.
Visit Bosch at CES 2016 in Las Vegas, Nevada, USA:

Tuesday, January 5, 2016 (all times local)
  • 8:00 to 8:45 a.m.
    Press conference with Dr. Volkmar Denner, chairman of the board of management of Robert Bosch GmbH, at Mandalay Bay Hotel, South Convention Center, Level 3, Banyan Rooms A-D.
Thursday, January 7, 2016
  • 11:00 a.m. to 12:00 p.m.
    Keynote panelBeyond Smart Cities: The Future of Urban Mobility
    Dr. Volkmar Denner, chairman of the board of management of Robert Bosch GmbH, Westgate Theater. Other panelists to include U.S. Secretary of Transportation Anthony Foxx.
  • 11:30 a.m. to 12:30 p.m.
    Conference track: The Internet of MEMS and Sensors
    Panel:Wearables and Smart Sensors Advancing User Interface
    Dr. Horst Muenzel, CEO and general manager, Akustica
    Venetian, Level 4, Marcello 4404
  • 2:15 to 3:15 p.m.
    Conference track: The Internet of MEMS and Sensors
    Panel:Technology Trends for the IoT”; Dr. Stefan Finkbeiner, CEO and general manager, Bosch Sensortec, Venetian, Level 4, Marcello 4404
Friday, January 8, 2016
  • 10:15 to 11:15 a.m.
    Conference track: Exploring Tomorrow's Automotive Mobility Ecosystem
    Panel:Implications for Players in Tomorrow's Mobility Ecosystem
    Dr. Rolf Nicodemus, project vice president, Connected Parking, Robert Bosch GmbH, Las Vegas Convention Center, North Hall, Room N261
Wednesday, January 6 through Saturday, January 9, 2016 – Bosch booths
  • Focus on smart homes, smart cities, and Industry 4.0 in the Smart Home Marketplace, Sands Expo Center, booth #71517
  • Focus on connected mobility in the North Hall, booth #2302
Follow the Bosch CES 2016 highlights on Twitter: #BoschCES

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Bosch Service Solutions wins CCV Quality Award Winner in the Customer Satisfaction category

  • Award for outstanding commitment to customer satisfaction
  • Most prestigious award in the German call center sector
  • Jury of experts: Bosch succeeds in treating products and service as a single entity
Frankfurt am Main – Bosch Service Solutions has been honored with the 2015 CCV Quality Award of the German call center sector, in the Customer Satisfaction category. This is the most prestigious award in the industry and is bestowed by the Call Center Verband Deutschland e.V. (CCV) (German Call Center Association) and ‘TeleTalk’ specialist magazine. “Bosch Service Solutions exemplifies the outstanding level of customer dialog encountered in Germany today, and is a shining example to the industry,” declared Manfred Stockmann, President of the CCV.

Robert Mulatz, Senior Vice President of Bosch Service Solutions, had this to say: “The award confirms that our customers benefit from our 30 years of experience as an international communications service provider: through solutions precisely tailored to their requirements and the ultimate in flexibility and commitment. And this is provided from 23 locations and in more than 30 languages worldwide.”

“We are delighted to have won the Quality Award in the Customer Satisfaction category,” says Arne Schoenfeld, Head of Sales and Marketing at Bosch Service Solutions Germany. “This shows the great appreciation of the value of our work. For our Quality Managers work tirelessly to optimize processes and quality, all with the aim of providing the very best service. The Quality Award demonstrates that our efforts are worthwhile, and encourages us to continue along this path in the future.”

The industry prize was awarded at the CCV’s annual conference. In her laudatory speech on Bosch Service Solutions, member of the jury and CCV Honorary President Ursula Steinmetz underlined the fact that “the company succeeds in applying industrial quality standards to service activities, and to intelligently deploying service as an extension of its product strategy. Bosch impressed us not only with its methods, but also with excellent NPS (Net Promoter Score) figures, the likely recommendation rate in the individual projects.”

As the winner of the German CCV Quality Award in the Customer Satisfaction category, Bosch Service Solutions has also been nominated for the European 2015 ECCCO Award of the European Confederation of Contact Center Organizations. This award ceremony will take place in Warsaw on December 7.

As a holistic provider of BPO (Business Process Outsourcing), Bosch Service Solutions works for customers in more than 30 languages worldwide in the fields of mobility services (e.g. emergency eCall, concierge service), infrastructure & building services (e.g. video surveillance), customer interaction services (e.g. social media management), and business support services (e.g. support with human resources management).

About the CCV Quality Award
The Call Center Verband Deutschland (German Call Center Association) bestows the CCV Quality Award in three categories. Contact center organizations receive the prize for outstanding service in the categories Employee Orientation, Customer Satisfaction and IT Innovations.
CCV logo and photos: https://www.flickr.com/photos/133454627@N02/

Press contact:
Regina Haberkorn
Tel.: +49 69 7562-1769

About the CCV:
The Call Center Verband Deutschland e. V. (CCV) is the voice of the German call and contact center industry and its service providers. As well as independent service call centers, this sector also includes in-house company call centers. The industry’s 520,000 employees are responsible for annual sales figures of over 21 billion euros. With its member companies, the CCV represents leading call and contact centers in retail, finance, industry and service. As the sector’s largest association, it represents its interests to the media and the authorities, and is the acknowledged platform for sharing specialist information in the industry. In addition, the CCV boasts an extensive network offering the best contact opportunities throughout the industry.

About Bosch Service Solutions:
Since starting out as a monitoring center with communications services in 1985, Bosch Service Solutions has today become a leading solutions provider in the field of business process outsourcing for complex technology-driven services. Bosch Service Solutions is a business unit based in Frankfurt/Main, Germany and belongs to the Bosch Security Systems division. From January 1, 2016, it will be managed as an independent Bosch division.

Further information is available online at www.boschservicesolutions.com

The Bosch division Security Systems is a leading global supplier of security, safety, and communications products, solutions and services. More than 12,400 associates generated sales of 1.5 billion euros in fiscal 2014. Protecting lives, buildings and assets is our aim. The product portfolio includes video surveillance, intrusion detection, fire detection and voice evacuation systems as well as access control and management systems. Professional audio and conference systems for communication of voice, sound and music complete the range. Bosch Security Systems develops and manufactures in its own plants across the world.

Additional information can be accessed at www.boschsecurity.com

The Bosch Group is a leading global supplier of technology and services. It employs roughly 360,000 associates worldwide (as per April 1, 2015). The company generated sales of 49 billion euros in 2014.* Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including its sales and service partners, Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth. In 2014, Bosch applied for some 4,600 patents worldwide. The Bosch Group’s strategic objective is to create solutions for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

Further information is available online at www.bosch.com and www.bosch-press.com, http://twitter.com/BoschPresse.

*The sales figure disclosed for 2014 does not include the former joint ventures BSH Bosch und Siemens Hausgeräte GmbH (now BSH Hausgeräte GmbH) and ZF Lenksysteme GmbH (now Robert Bosch Automotive Steering GmbH), which have since been taken over completely.

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