Mobile access to Bosch knowledge database containing over 60,000 repair solutions
Rapid assistance wherever you are with the How2Fix App
Free use of the mobile database for hotline subscribers
Many service workshops that subscribe to the Bosch Esitronic workshop software use either the Bosch technical hotline or the Bosch knowledge database when they have questions relating to repairs or service work. Containing over 60,000 repair solutions, the Bosch knowledge database is one of the most comprehensive systems of its kind anywhere in the world. Service staff now have quick and simple access to the database no matter where they are using the new How2Fix app for smartphones and tablet PCs. Users log into the app on their mobile devices using the same login details as they use for the PC version of the database on the workshop PC. They simply enter the repair problem using a free text search and will then be shown a selection of possible solutions. Clicking on a solution retrieves the details and the relevant vehicle data. If a spare part is required in order to carry out the repair, the app will provide the user with a direct link to the relevant item in eCat, the Bosch electronic spare parts catalog.
Bosch Database Knowledge Grows with Each New Repair Problem If a workshop associate is unable to find a solution in the Bosch knowledge database using the How2Fix app, he can create a ticket online in the TTS (Trouble Ticket System). The associate describes the problem encountered and it is then processed by the Bosch repair specialists and added to the knowledge database as a new solution. This new information is then also available via the app straight away.
Bosch is initially making the How2Fix workshop app available in German and English for mobile devices running the iOS operating system — for iPhone and iPad. The How2Fix app can be downloaded free of charge from the App Store. A version of the app for Android devices will be available from the Google Play store from November 2013. Plans are also in place to release the app in other languages. Bosch workshop customers already using Esitronic workshop software via SD control unit diagnostics and SIS trouble-shooting instructions, and who also subscribe to the technical hotline, already have access to the Trouble Ticket System and the knowledge database. Users must have access to the Trouble Ticket System in order to use this new app.
Designed for smaller workshops and service receptions
Esitronic light software package specially designed for service applications
Bosch has developed the KTS 525 control unit diagnostics device and Esitronic light software package for service applications that do not require in-depth diagnostic work. The device offers smaller workshops cost-effective, entry-level control unit diagnostics, opening up the market for service and maintenance work on modern vehicles. The KTS 525 with Esitronic light is also an excellent mobile solution for body work companies and paint shops. It is a practical and easy-to-use tool at service receptions and ideal as a secondary or back-up device in service workshops.
The new KTS 525 allows mechanics to swiftly and safely perform control unit diagnostics work on virtually all current and future vehicles, just like the tried-and-tested devices in the Bosch KTS 5xx series. The additional measuring technology featured in the other models in the series has deliberately been omitted from the new KTS 525 in order to provide a cost-effective, entry-level model for diagnostics. The device is supplied with a range of equipment, including a Bluetooth adapter to provide long-range wireless data transmission. Its accessories include Easy Connect adapters, which automatically detect the vehicle-specific connection and ensure that the connection process is simple, fast and secure.
Once the KTS 525 is connected, it provides a list of all control units present in the vehicle. Error codes can be read out and deleted and the user can call up actual values. The device also provides all of the functions required for service tasks. If the workshop requires a more in-depth control unit diagnostics system at a later date, the light version can be upgraded to full Esitronic 2.0 functionality at any time.
Control unit data for all common vehicle makes The KTS 525 is controlled by the Esitronic light software package, which has been created based on the Bosch Esitronic 2.0 workshop software. As the diagnostic scope of the light version is reduced, subscribing to this option costs much less than subscribing to the full version of Esitronic. Esitronic light is compatible with the systems of over 180 global vehicle makes and provides workshop mechanics with key information for service and maintenance work.
Photos and clear information make it easier to select the right product
Bosch products for vehicle workshops and trade are set to be delivered in new, attractively designed packaging worldwide. The new packaging will gradually replace the old packaging on the shelves and is intended to make Bosch products instantly recognizable to car drivers. That way, these drivers can still be sure that they are buying a high-quality product.
Attractive and Clear Trade Packaging Design for Bosch Products The new sales packaging for use in trade features a large sample product photo, along with the product identification number and information on the product benefits. A striking white band running around the packaging and including the Bosch logo ensures that drivers can easily identify the Bosch brand, helping them to select the right spare part or accessory. Each product family will include up to three product lines identified with blue, black, and gray packaging. Before launching the new packaging worldwide, Bosch conducted an international market survey in order to determine customers' requirements for the packaging design and to ensure that the packaging met market needs.
New Design for Workshop Packaging In addition to the new packaging design—aimed at promoting sales—for use in trade, the packaging in which vehicle workshops around the world receive spare parts and accessories from Bosch has also been redesigned. The focus of this redesign was on ensuring that products are clearly labeled with the Bosch brand, product name and part number. The EAN codes and serial numbers for spare parts from Bosch will remain unchanged, meaning the modernization of the packaging design will not create any extra work for trade and workshops.
The new, sturdy packaging will provide reliable protection for spare parts and accessories during transportation, storage and presentation. When selecting materials and manufacturing the packaging, Bosch has maintained high environmental standards so that the packaging is easy to dispose of and recycle.
Mobility Media expanding with Drivelog into other European markets
55,000 drivers and 3000 workshops registered across Germany
Bosch acquires 100% stake in Mobility Media GmbH
Following the successful launch of our driver and workshop portal in Germany, the coming months will see us expand our Drivelog offering to include other European markets," says Florian Bankoley, Managing Director of Mobility Media GmbH, Berlin. The start-up-company was founded in 2011 as a joint venture by Bosch and the social media experts from trommsdorff + drüner GmbH. Drivelog, developed by Mobility Media, is the first online platform to include mobility-related services and information in one place for drivers and car workshops. Today, more than 55,000 drivers are registered Drivelog users, and across Germany, over 3000 workshop partners use the online portal. What's more, Drivelog has been the official partner of the ADAC since July this year.
Until now, Bosch held an 80% stake in Mobility Media GmbH. However, once the initial start-up and development phase was completed, trommsdorff + drüner took a step back from the joint venture and Bosch acquired a 100% stake in Mobility Media GmbH. By expanding its international horizons in terms of European markets, Mobility Media is embarking on the next growth phase with the Drivelog portal.
The free online portal, at www.drivelog.de, features a whole host of information and services for drivers and their vehicles, such as a digital service log and a cost monitoring function. Drivelog can also provide details of the nearest car workshop and the cheapest gas station, as well as eCommerce offers. The Drivelog package for workshops has a modular structure. In addition to an attractive company profile, workshops can also easily upload customer offers or special services to Drivelog, or maintain existing customer information, with just a few clicks. The free basic partnership allows workshops to add extra services as part of a premium partnership.