Service training offers are continuously updated and expanded
Shorter training periods as a result of multimedia presentations and new web-based training
Exchange of knowledge and ideas in the Bosch Workshop Community
In today's industry, a constant focus on service is the key factor in the commercial success of a vehicle workshop. Workshop customers expect a fast, uncomplicated and high-quality service. Bosch is supporting workshops and creating the right conditions for effective service and repair procedures by means of rapid parts logistics, modern diagnostic and test devices, and the optimized Esitronic 2.0 workshop software. In order to ensure that workshop associates are always equipped with the latest knowledge, Bosch offers topical training sessions at Bosch Service Training Centers in addition to technical support for current issues. New Internet-based services also ensure that current technical expertise is available even quicker in the workshops.
Bosch Service Training Center Represented in 40 Countries In 2011 alone, around 115,000 participants took part in a technical training session in one of the 46 Bosch Service Training Centers that can now be found in 40 countries, making Bosch one of the leading global training providers in the automotive sector. Training offers are regularly revised, expanded and adapted to the new requirements of the workshop market. The comprehensive offer is currently supplemented with practical training on hybrid technology as well as special training sessions for service and repair work on commercial vehicles. In the practical training courses, workshop associates learn all there is to know about modern vehicle systems and effective handling of diagnostic and testing technology.
Training Periods Shortened by the Application of Modern Learning Techniques E-learning offers, such as the Bosch multimedia presentations, reduce the amount of time workshop associates need to take off for training purposes. Multimedia presentations are currently available on DVD for eight vehicle types. The presentations provide basic theoretical information in individual modules, each ending with a knowledge test. From 2013, this basic information for preparing for practical training will also exist as “web-based training”. The task, structure, function, testing and diagnosis of individual components and systems are explained on a step-by-step basis. Videos and images reinforce the theoretical explanations. The web-based training also ends with a knowledge test, allowing the workshop associate to test what he has learned.
For a more hands-on approach to learning how to use Bosch testing technology effectively, Bosch is developing the “virtual diagnosis simulation”. Just like a computer game, diagnostic procedures and the subsequent repair process are simulated for various vehicle systems. In line with the principle of “learning by doing”, the program helps to diagnose modern vehicles with their various pitfalls. A version of the “virtual diagnosis simulation” will be available online in both German and English from the start of 2013.
Technical Support for the Workshop The knowledge database on the Internet and the Bosch technical helpline, which is supplemented by “remote diagnosis”, offer rapid assistance when problems arise in day-to-day workshop activities. The Bosch hotline specialist has direct access to the diagnosis tester in the workshop via an Internet connection. The new Bosch “Open Innovation Platform” community is also used to exchange the latest workshop expertise. Community members can exchange information on technical problems, tips and practical solutions for day-to-day workshop activities at the following Internet address http://auto-repair-ideas.bosch.com.
After-Sales Service for Bosch Workshop Equipment In Germany, Bosch offers workshops a nationwide plant after-sales service and a service partner for all workshop equipment products. In the event of damage, an after-sales associate will be on-site rapidly, thereby ensuring that workshop downtimes can be kept to a minimum. To increase customer satisfaction still further, since last year Bosch has been offering an extension guarantee of two years in place of the statutory guarantee of one year for workshop technology products, such as the Bosch FSA, KTS and ACS equipment series.
New balancing machines for motor cycle, passenger car and transporter tires
Short setup time thanks to automatic weight position recognition
Extensive range of tire mounting and wheel balancing machines
Bosch has expanded its range of workshop tire services to include equipment for balancing motor cycle, passenger car and transporter wheels. The two new wheel balancing machines WBE 4200 and 4400 are characterized by their easy operation and high level of precision. The software for these units offers various statistical and dynamic balancing options and provides the operator with eleven programs for passenger car wheels and five special modes each for aluminum rims and motor cycle wheels.
Time-Saving Automatic Weight Recognition and Positioning The setup time for both new models is reduced thanks to a new automatic weight position recognition system. Using the internal measuring arm, the system automatically detects the type and position of the weights and provides the operator with this information immediately. There is also the option to install an external measuring arm, which can be used to automatically record the wheel width as well. This automated operation saves time in the workshop, thereby achieving improved levels of productivity.
Both balancing machines are suitable for wheels with a rim diameter of between 10 and 26 inches and a rim width of up to 21 inches. The wheels can have a diameter of up to 1200 millimeters and a maximum weight of 70 kilograms. Model WBE 4200 is supplied with a digital LED color display, while version WBE 4400 features a 19-inch TFT monitor.
Extensive Range of Tire Services: From Passenger Cars to Heavy Commercial Vehicles The Bosch “all about wheels” range offers an extensive selection of services to meet every workshop's requirements – from machines to enable the repair shop to enter into the lucrative tire business through to mounting and balancing machines with ultra-modern laser tire diagnostic technology. In addition, the Bosch range includes machines for performing tire services on motor cycles, passenger cars and transporters, as well as tire mounting devices and balancing machines for heavy commercial vehicles and buses and for construction and agricultural vehicles.
Using the TCE 5335 tire mounting device, it is possible to fit jumbo format tires of up to 2300 millimeter in diameter, 1300 millimeter in width and 1400 kilogram in weight. The top-quality mounting devices such as the TCE 4540 or TCE 4460 are particularly suitable for carrying out tire services on passenger cars, and both machines fulfill the requirements of the Trade Association of the German Rubber Industry (WdK).
The wheel balancing machines WBE 4430 and 4435 are very easy to use and enable operators to work in a precise and efficient manner – the exact positions of the balancing weights are determined in just a few seconds. The operator also saves a lot of time when inputting data, as frequently used programs can be called up at the touch of a button using the programmable function keys. In addition, the wide range of ergonomic details makes it easier for operators to use the machines and carry out working procedures. The balancing weights are located right next to the machine in a special storage rack with space for a sufficient number of weights, even for a long day's workload.
For testing conventional in-line and distributor pumps
Economical program addition to the existing EPS series
Tool sets and repair concepts for diesel technology
As one of the worldwide leading providers of diesel technology, in addition to developing diesel systems for original equipment, Bosch has also been a continuous driving force behind repair shop technology for testing diesel components efficiently. For vehicle repair shops, particularly diesel specialists, Bosch offers modern test benches with an extensive range of accessories for component testing and repair of all types of diesel systems. The new EPS 625 injection pump test bench is an economical entry-level device for testing conventional in-line and distributor pumps, rounding off the Bosch range of injection pump test benches (EPS).
Robust EPS 625 Injection Pump Test Bench with Measuring Glass Technology With the EPS 625, repair shops can reliably test injection pumps from Bosch and other manufacturers according to the engine and vehicle manufacturer’s specifications. A low-maintenance 18.5 kW electrical drive powers the robust test bench, which is equipped with a measuring system with measuring glass technology for testing pumps with up to 12 cylinders. The new test bench is compatible with the Bosch EPS 815 universal test bench – adapter kits for different pump types can be used on both test benches.
Bosch EPS 625 features flow rate measurement, an electronically controlled stroke counter, and automatic test oil heating. Target and actual values are shown on a high-resolution 5.7-inch LCD display. Alternatively, the test bench is also available in a PC version with a 19-inch TFT monitor.
Comprehensive Range for Every Use The EPS 815 universal test bench is the basis of the Bosch repair shop program for testing diesel components. With the corresponding supplementary equipment sets, repair shops are able to test and configure in-line and distributor injection pumps as well as all types of common rail high-pressure pumps and injectors, unit injector components, and unit pump components. All operating statuses can be simulated on the test bench to ensure that testing is comprehensive. Both the “Continuous Flow Analysis KMA 802/822” electronic measuring system and the conventional measuring glass technology can be used to perform testing.
The EPS 708 test bench is the special common rail test bench in the Bosch range. The rail developed for the EPS 708 was designed for injection pressures of up to 2500 bar – so the test bench is already prepared for current developments in diesel technology.
For all Bosch injection pump test benches, there is an extensive range of supplementary equipment sets available for the various diesel components from Bosch and other manufacturers. This range is supplemented with different tool sets for repairing passenger car and commercial vehicle common rail injectors/high-pressure pumps, and unit injector/unit pump systems.
Tool Sets for Diesel Diagnostics on the Vehicle In addition to its test technology for diesel specialists, Bosch offers all vehicle repair shops the opportunity to access diagnostics for modern diesel systems with its special test appliances. Faulty components can be targeted for replacement once diagnosis has taken place. For example, the repair shop can use the Bosch EPS 200 to test the function of removed common rail injectors quickly and automatically. Diesel sets for diagnostics on the vehicle are also available. In addition, Bosch offers special diagnostics tool sets for Common Rail Systems and also for DeNOx exhaust gas after-treatment systems.
Diesel Workshop Franchises for Professional Service To support repair shops, but also for vehicle fleets and private customers, Bosch has developed a worldwide network with two workshop franchises for repairing diesel components. In more than 130 countries, around 3 900 Bosch Diesel Centers and Bosch Diesel Services are also authorized to process warranty claims on Bosch diesel components. As competent diesel specialists, Bosch Diesel Centers are equipped for diagnostics, maintenance, component repair and replacement on all systems and vehicles – from passenger cars, through commercial vehicles, to off-highway applications. Bosch Diesel Services repair all components of diesel systems on all passenger cars and commercial vehicles on the market. In addition to specially trained associates, all diesel specialists possess the complete range of Bosch test equipment, including tools and test values, for performing all work required on diesel systems.
Precision scales offering the highest levels of accuracy for exact refrigerant metering results
Hybrid oil function for safe air conditioning servicing on hybrid and electric vehicles
Top-of-the-range ACS 751 certified to US standard SAE J-2788
Air conditioning systems have become established as part of the standard equipment in all vehicle categories, from economy cars through to heavy trucks. Almost all air conditioning systems fitted in modern vehicles still operate with the R134a refrigerant. Even with the introduction of the new R1234yf refrigerant, it will still be some time before any real changes are seen, as vehicle manufacturers can continue to supply new cars that use the conventional refrigerant up until 2016. Servicing air conditioning systems with the R134a refrigerant will therefore be part of the everyday work in vehicle workshops for many years to come.
That is why Bosch has updated its range of air conditioning servicing equipment for units that use the R134a refrigerant. Thanks to their high-precision measuring technology and ease of use, the new ACS 751 and ACS 651 servicing units enable repair shops to perform air conditioning servicing tasks in a cost-effective and environmentally friendly manner. Both devices operate fully automatically, allowing associates in the repair shop to carry out other work at the same time as the air conditioning system is being serviced. The status display, which can be read even from a distance, provides them with ongoing information about the test sequence using both optical and acoustic signals.
Precision Technology and Practical Equipment Information As refrigerant has become significantly more expensive in recent years, the workshop saves money if it is able to recapture as much of the refrigerant as possible from the refrigerant circuit and then use it to refill the air conditioner precisely. Modern air conditioners also need less refrigerant, so determining the precise filling quantities has also become more important. For this reason, both new air conditioning servicing units from Bosch feature vibration-resistant precision scales that offer the highest levels of accuracy to ensure exact metering and filling results, thereby ensuring that almost all of the refrigerant can be recaptured.
The ACS 751 and ACS 651 are also ready for the growing number of hybrid and electric vehicles. Compressor oils with lower electrical conductivity are used in the electric compressors for air conditioners in hybrid and electric vehicles. These special oils must not be mixed with the standard oils used in conventional belt-driven compressors. The hybrid oil function of the devices ensures that mix-ups are impossible and that the correct type of clean oil is fed into the refrigeration circuit.
Two Variants for an Array of Repair Shop Requirements The top-of-the-range ACS 751 satisfies all the requirements of the stringent US standard SAE J-2788 for air conditioning servicing equipment and is certified accordingly. As such, it can also be approved for brand contracted repair shops. The full spec versions of the Bosch ACS 751 and ACS 651 can be used to perform all servicing and repair work on air conditioning systems in passenger and commercial vehicles. All work steps are fully automatic without further intervention on the part of the operator – from refrigerant suction and leakage testing right through to precision filling. However, it is also possible to select the individual steps of the servicing process manually.
Four integrated weighing devices for old oil, fresh oil, contrast medium and refrigerant ensure accurate filling quantities. The target values for passenger and commercial vehicles are stored in the integrated database. What's more, the user can also create a custom database. The control device for the new air conditioning servicing equipment boasts a 3.5-inch color display and a large, user-friendly keyboard, and can easily be folded away for compact transportation. A maneuverable trolley with easily accessible service panels enables the device to be used anywhere in the repair shop and facilitates straightforward servicing.