Active maintenance management and remote diagnostics in the event of breakdowns
Usage analysis for each fleet vehicle and comparisons within fleets
Vehicle tracking for anti-theft protection and reduced running costs
The new telematics services from Bosch provide greater transparency and a clearer overview for fleet operators. Via the interface for the On Board Diagnosis (OBD) system in the vehicle, journey and service data is read out and sent to the Bosch server for data analysis. The finalized data is then sent to the fleet operator. This process has a number of advantages for the operator, including enabling the operator to maintain active control of its vehicles in partner workshops. In order to decrease running costs, operators are provided with an analysis of fuel consumption. Thanks to the integration of GPS vehicle tracking, services such as an electronic logbook and a theft warning system are also available.
HDI-Gerling Industrie Versicherung is using the new telematics solutions from Bosch make fleet management more attractive to its customers. Effective maintenance planning, usage analyses and comparisons within the fleet are the basis for active fleet management and therefore serve to reduce the overall cost of the vehicle. With telematics solutions from Bosch, HDI-Gerling fleet customers can gain greater control over their vehicle fleet.
Rapid Assistance via the Bosch Communication Center Bosch offers a wide selection of telematics solutions, which can be arranged to meet the requirements of individual fleet operators, with safety and active vehicle management as key points of focus. The vehicle systems are, for example, able to recognize when an accident occurs and document what happened. If the system detects an accident situation, the Bosch Communication Center is informed. This center is manned around the clock. Multilingual skilled associates contact the driver and alert the police and emergency services if nessessary.
As part of active vehicle management, maintenance appointments for each vehicle can be planned on an individual basis depending on the vehicle use, which means that each vehicle always has access to the entire Bosch Car Service workshop network. This network comprises more than 16,000 workshops in over 150 countries. In the event of a breakdown, the fault memory can be read to enable remote diagnostics. Moreover, the GPS function allows personnel at the fleet headquarters to pinpoint the location of a vehicle at any time, enabling them to generate usage statistics and even detect incidents such as vehicle theft. If, for example, a vehicle is moved without the ignition being switched on, the system presumes that it has been stolen and alerts the control center.
For media enquiries relating to HDI-Gerling Industrie Versicherung, please contact: Martin Schrader Phone: +49 (0) 511-37472749 E-Mail: email@example.com
About Bosch: The Automotive Aftermarket division (AA) provides the aftermarket and repair shops worldwide with a complete range of diagnostic and repair shop equipment and a wide range of spare parts – from new and exchange parts to repair solutions – for passenger cars and commercial vehicles. Its product portfolio includes products made as Bosch original equipment, as well as aftermarket products and services developed and manufactured in-house. More than 17,000 associates in 150 countries, as well as a global logistics network, ensure that some 650,000 different spare parts reach customers quickly and on time. In its “Automotive Service Solutions” operations, AA supplies testing and repair-shop technology, diagnostic software, service training, and information services. In addition, the division is responsible for the “Bosch Service” repair-shop franchise, one of the world’s largest independent chains of repair-shops, with some 16,000 franchises. In addition, AA is responsible for more than 600 “AutoCrew” partners.
The Bosch Group is a leading global supplier of technology and services. In fiscal 2012, its roughly 306,000 associates generated sales of 52.5 billion euros. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and regional companies in some 50 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth. Bosch spent some 4.8 billion euros for research and development in 2012, and applied for nearly 4,800 patents worldwide. The Bosch Group’s products and services are designed to fascinate, and to improve the quality of life by providing solutions which are both innovative and beneficial. In this way, the company offers technology worldwide that is “Invented for life.”
About HDI-Gerling Industrie Versicherung AG: As an industrial insurer, HDI-Gerling Industrie Versicherung AG provides tailored insurance solutions for industrial and commercial customers. In addition to its high profile in the German market, HDI-Gerling Industrie Versicherung AG is also active in over 130 countries through its foreign branches, subsidiary companies, affiliated companies and network partners. In 2012, the company's more than 1900 associates generated a gross premium of over three billion euro. HDI-Gerling Industrie Versicherung is a Talanx Group company. With premium income of 26.7 billion euro (2012) and more than 22,000 associates Talanx is the third largest insurance group in Germany and the eighth largest in Europe. The company has its headquarters in Hannover and is active in around 150 countries. Talanx operates as a multi-brand provider with a focus on B2B insurance.
Over 175,000 KTS diagnosis testers sold worldwide since 1988
Approximately 60,000 workshops throughout Europe using Esitronic workshop software on Bosch diagnosis testers
Current KTS series has devices to meet every workshop requirement
With the launch of the KTS 300 in 1988, Bosch became one of the first manufacturers to make control unit diagnostics equipment available to independent workshops. As the automotive industry moved increasingly toward the use of electronic systems, control unit diagnosis testers became an essential part of the modern testing toolkit. Bosch has continued to develop the professional devices that make up its KTS series, and is now a global leader in control unit diagnostics. Since the early days of the KTS 300, which was also known as the "Bosch Hammer" on account of its design, Bosch has sold over 175,000 KTS-series diagnosis testers in various models. Today, one third of independent workshops in Europe now use Bosch control unit diagnosis testers, while in Germany half of all independent workshops use these devices.
A Milestone in KTS Development: Esitronic Workshop Software The founding father of Bosch diagnosis testers, the KTS 300, remained part of the product line-up until 1999. It was joined by the KTS 100 module, a diagnosis tester designed for use in conjunction with Bosch emissions and engine analyzers. At the end of the 1980s, Bosch capitalized on its experiences with on-board diagnostics systems in the US and was one of the first to bring an OBD module to market in the form of the KTS 115. The launch of Esitronic, the Bosch workshop software, in 1999 was a key milestone for control unit diagnostics and the continued development of the KTS product series. Bosch diagnosis testers have been equipped with this software since that time. Basic control unit diagnostic functions such as reading and clearing fault memories, reading actual values and controlling actuators were soon supplemented by trouble-shooting instructions, circuit diagrams, mechanical data and maintenance schedules. The existing version of the workshop software was replaced by Esitronic 2.0 at the start of 2012. The powerful Esitronic software allowed the Bosch development team to shape the KTS family into a comprehensive diagnosis and information system that supports mechanics, guides them through the testing sequence and provides a standardized diagnostic routine for all vehicles currently available on the market.
Today, the KTS range from Bosch has the perfect system for any workshop requirement: from the KTS 515 OBD module in the Bosch emissions analyzer, to the handy KTS 200 and 340 testers, the PC-based KTS 540 and 570 Bluetooth radio modules that are also integrated in the vehicle system analysis testers, and even the high-performance KTS 840, KTS 870 and 890 diagnosis testers. Control unit diagnostics, trouble-shooting, repair and maintenance are made even quicker and more reliable by state-of-the-art measuring technology such as multimeters, the dual-channel oscilloscope in the KTS 570 and 870, the four-channel oscilloscope in the KTS 890, and fast and reliable diagnosis connection detection via the "Easy Connect" adapter concept. All these developments save time and ensure that processes run efficiently in the workshops.
Continuous Database Growth Over the last 25 years, electronics have played an increasing role in our vehicles, and the volume of diagnostic data has grown enormously as a result. From the outset, regular data updates ensured that workshops always had up-to-date control unit data at their fingertips. Back in 1988, the KTS 300 could only handle data for the engine management systems of three vehicle manufacturers. Today, the Bosch Esitronic 2.0 software can tackle 180 vehicle brands and over 90,000 models from around the world. New data records are added every day, and made available to subscription-paying workshops in the form of regular updates.
Bosch develops and produces the KTS-series control unit diagnosis testers in Plochingen, near Stuttgart (Germany). The continuous development and updates make the testers an excellent investment for workshops. Included in the investment are technical documentation and a comprehensive training program that provides workshop staff with the information they need to test and repair even the latest electronic vehicle systems safely and economically. Even if a workshop is unable to make any progress with a particularly difficult case, the Bosch technical hotline will be able to help – no matter which brand or manufacturer is involved.
Mobile access to Bosch knowledge database containing over 60,000 repair solutions
Rapid assistance wherever you are with the How2Fix App
Free use of the mobile database for hotline subscribers
Many service workshops that subscribe to the Bosch Esitronic workshop software use either the Bosch technical hotline or the Bosch knowledge database when they have questions relating to repairs or service work. Containing over 60,000 repair solutions, the Bosch knowledge database is one of the most comprehensive systems of its kind anywhere in the world. Service staff now have quick and simple access to the database no matter where they are using the new How2Fix app for smartphones and tablet PCs. Users log into the app on their mobile devices using the same login details as they use for the PC version of the database on the workshop PC. They simply enter the repair problem using a free text search and will then be shown a selection of possible solutions. Clicking on a solution retrieves the details and the relevant vehicle data. If a spare part is required in order to carry out the repair, the app will provide the user with a direct link to the relevant item in eCat, the Bosch electronic spare parts catalog.
Bosch Database Knowledge Grows with Each New Repair Problem If a workshop associate is unable to find a solution in the Bosch knowledge database using the How2Fix app, he can create a ticket online in the TTS (Trouble Ticket System). The associate describes the problem encountered and it is then processed by the Bosch repair specialists and added to the knowledge database as a new solution. This new information is then also available via the app straight away.
Bosch is initially making the How2Fix workshop app available in German and English for mobile devices running the iOS operating system — for iPhone and iPad. The How2Fix app can be downloaded free of charge from the App Store. A version of the app for Android devices will be available from the Google Play store from November 2013. Plans are also in place to release the app in other languages. Bosch workshop customers already using Esitronic workshop software via SD control unit diagnostics and SIS trouble-shooting instructions, and who also subscribe to the technical hotline, already have access to the Trouble Ticket System and the knowledge database. Users must have access to the Trouble Ticket System in order to use this new app.
Designed for smaller workshops and service receptions
Esitronic light software package specially designed for service applications
Bosch has developed the KTS 525 control unit diagnostics device and Esitronic light software package for service applications that do not require in-depth diagnostic work. The device offers smaller workshops cost-effective, entry-level control unit diagnostics, opening up the market for service and maintenance work on modern vehicles. The KTS 525 with Esitronic light is also an excellent mobile solution for body work companies and paint shops. It is a practical and easy-to-use tool at service receptions and ideal as a secondary or back-up device in service workshops.
The new KTS 525 allows mechanics to swiftly and safely perform control unit diagnostics work on virtually all current and future vehicles, just like the tried-and-tested devices in the Bosch KTS 5xx series. The additional measuring technology featured in the other models in the series has deliberately been omitted from the new KTS 525 in order to provide a cost-effective, entry-level model for diagnostics. The device is supplied with a range of equipment, including a Bluetooth adapter to provide long-range wireless data transmission. Its accessories include Easy Connect adapters, which automatically detect the vehicle-specific connection and ensure that the connection process is simple, fast and secure.
Once the KTS 525 is connected, it provides a list of all control units present in the vehicle. Error codes can be read out and deleted and the user can call up actual values. The device also provides all of the functions required for service tasks. If the workshop requires a more in-depth control unit diagnostics system at a later date, the light version can be upgraded to full Esitronic 2.0 functionality at any time.
Control unit data for all common vehicle makes The KTS 525 is controlled by the Esitronic light software package, which has been created based on the Bosch Esitronic 2.0 workshop software. As the diagnostic scope of the light version is reduced, subscribing to this option costs much less than subscribing to the full version of Esitronic. Esitronic light is compatible with the systems of over 180 global vehicle makes and provides workshop mechanics with key information for service and maintenance work.