Competitive edge thanks to effective diagnostics, maintenance and repair
Professional and competent treatment of workshop customers
Good basis for future training as a Bosch systems engineer
The use of interconnected electronic systems in the automotive industry means that the technology used in modern vehicles is becoming increasingly complex. Maintenance and repair work can often only be carried out using the latest testing and diagnostic systems. Troubleshooting is becoming ever more demanding. Vehicle workshops that have a firm command of modern vehicle technology and can diagnose and repair errors quickly and effectively have a huge competitive advantage in today's industry.
For this reason, Bosch is supporting its partners at Bosch Car Service and AutoCrew with a new training series aimed at Bosch diagnostic engineers. Over the course of 22 training days, spread out over a period of no more than three years, vehicle mechatronics engineers will be trained in the effective use of diagnostic technology and of the Bosch Esitronic workshop software.
Practical Training Relating to All Aspects of Automotive Electrics/Electronics The participants will learn how to work methodically, professionally and in a solution-oriented manner, thereby improving the quality of their own work and the work performed at the workshop. In the practical training sessions, the mechatronics engineers will also learn how to use Bosch testing and diagnostic systems for the comprehensive implementation of servicing tasks in accordance with the manufacturer's specifications. The training covers all aspects of modern vehicle technology — from diesel and gasoline systems, across vehicle electrics and electronics, right through to the effective use of the necessary testing systems. The training also addresses the professional and competent treatment of workshop customers.
The training is completed with a practical final examination. The participants are given various test tasks, such as locating hidden errors on a specially prepared vehicle, or performing a service consultation or servicing tasks according to the manufacturer's specifications. A further advantage is that all of the courses are recognized for future training as a systems engineer.
2014 Bosch Training Program with a Wide Range of New Content The training series aimed at diagnostic engineers forms part of the comprehensive Bosch training program, which once again offers a whole range of new courses and updated content for workshop associates in 2014. The new training courses include courses on hybrid and high-voltage technology on vehicles from various manufacturers, tire pressure monitoring systems in cars, the new-generation engines and features of the Electronic Diesel Control (EDC) system with VW/Audi as an example, exhaust turbochargers, and measuring and testing sensors on commercial vehicles. Another new feature of the training is the multimedia presentation on VW diagnostic systems using the example of the Golf VII, which will be available from the second half of 2014. In addition to the Bosch Service Training Center in Plochingen near Stuttgart, the technical training courses in German-speaking countries will also take place at three other German locations, as well as in Vienna and in Otelfingen in Switzerland. All information relating to the training offer can be found on the Bosch Online platform at www.automotive-campus.com. Workshop associates can also use this platform to register for further training, complete online training sessions and manage their training history.
Services offered by TÜV Rheinland integrated into Drivelog
Vehicle evaluation and online vehicle certification
Quality and safety of Drivelog range increased by new services
The online portal Drivelog-a Bosch subsidiary based in Berlin-has signed a collaboration agreement that extends its range of workshops in Germany to include services from TÜV Rheinland testing centers and those of the testing service provider's partner workshops. This arrangement will allow Drivelog users to find out which of the 140 TÜV Rheinland test centers across Germany has appointments available for general vehicle inspections in their area. If desired, users can book an appointment directly.
Under this cooperation agreement, Drivelog and TÜV Rheinland will also be developing automotive information and online tools. “Our partnership with TÜV Rheinland allows us to develop additional services and innovative ideas that will provide Drivelog users with an even higher level of quality and safety,” says Florian Bankoley, Managing Director of Bosch subsidiary Mobility Media GmbH, which runs the free online portal Drivelog. “This will help to develop our driver portal into an online tool that will accompany Drivelog users' vehicles throughout their service life.” In addition to vehicle evaluation, there are plans to develop such features as special online vehicle certification. Drivers who record their mileage and service appointments in the digital service log on drivelog.de, or who allow their workshop to do so, can have these entries certified by TÜV Rheinland. This provides Drivelog users with a seal of quality that offers them actual benefits when, for example, reselling their vehicles. Users can also access selected TÜV Rheinland services via the online portal, including used car inspections or reports for accidental damage.
Access Typical Defects for any Vehicle In the near future, TÜV Rheinland will provide Drivelog users with information about the typical defects and weaknesses for their respective vehicles. This data will be provided in the Drivelog portal so that users can assess the problems they may have to face, depending on the age and mileage of their vehicles.
Drivelog Displays All Vehicle Costs at a Glance The Drivelog online portal allows drivers to maintain a constant overview of all costs, key data and other information relating to their cars. Accessed at www.drivelog.de, the portal offers a cost-monitoring function and a digital service log. It can locate the nearest vehicle workshop and cheapest gas station, and offers a range of eCommerce options, such as a tire shop. Drivelog is the first service portal to combine mobility services for both drivers and workshops. TÜV Rheinland recently undertook a comprehensive review of how user-friendly the online portal www.drivelog.de is with the TÜV Rheinland “website check” function and awarded it accordingly.
Efficient: shorter processing times in the workshop
Environmentally friendly: high energy and material savings
Reliable: two-year guarantee
Diverse: over 1000 reconditioned products on offer
Bosch Electronic Service is expanding its range of products and helping workshops to repair vehicles with faulty electronic components in a cost-effective way. Alongside the option of a traditional repair or the installation of a new part, workshops can now also get hold of a reconditioned part within 24 hours. This new option keeps waiting times down for the end customer and also provides a cost-effective alternative to purchasing a new product because repaired parts can be up to two thirds cheaper. Despite these cost savings, reconditioned products meet the same quality standards as new parts – an important argument to encourage every driver to have faulty parts replaced professionally at a workshop, instead of resorting to unreliable and questionable amateur solutions.
In the past, the failure of an electronic component in a car often resulted in high costs for the customer, because the faulty component had to be replaced with a new part. In other cases, the vehicle would have to remain in the workshop for a prolonged period because the faulty part had to be removed and sent off for repair. This approach not only cost the service centers space, but also time, as they had to wait for the repair to be completed and the bill to be posted. The new offering from Bosch Electronic Service provides a third option that is faster than the alternatives, by replacing faulty parts with low-cost “remanufactured products”. The original faulty part, which is sent to Bosch only after the replacement has been fitted in the vehicle, is carefully processed, quality checked and fed back into the remanufacturing line.
Conserving the Environment and Ensuring Quality Customers, vehicle workshops and the environment all benefit from this enhanced repair service. Repairing parts consumes 90% less energy than is required for the manufacture of new components. Savings on materials vary between 50% and 90%, depending on the type of part being reconditioned. Because of their high level of quality, Bosch supplies repaired parts with the same two-year guarantee as new parts.
Easy to Order: Online or over the Phone The service is aimed at both independent and brand-dedicated vehicle workshops. After diagnostics have been carried out on the vehicle, the workshop can request a repair quotation or order a reconditioned part at www.bosch-repair-service.com. The workshop can also contact Bosch Electronic Service via a telephone hotline. The delivery of the repaired part and collection of the faulty component is organized by Bosch through a convenient logistics service.
Bosch currently offers over 1000 different remanufactured parts to complement the existing repair service, ranging from ABS components and engine control units to navigation and display systems.
The service is available now at www.bosch-repair-service.com or by telephone at +49 (0) 180 5000 535 (14 ¢/min from German landlines). The service will also be gradually introduced to other markets around the world.
In 2014, Bosch Automotive Tradition, the classic division of Bosch, is continuing its range of training courses for maintaining and repairing classic Bosch systems with new training dates. The special training courses are aimed at retro and classic car owners with a passion for technology as well as workshop associates keen to brush up on their knowledge. The training courses provide technical information, both practical and theoretical, directly from Bosch – the specialist and manufacturer of the systems.
The training program for 2014 includes new training courses on mechanical gasoline injection as well as Bosch starters and alternators. These new courses supplement the existing seminar content relating to D, K/KE and L-Jetronic and to the Bosch ignition systems. Bosch Automotive Tradition has also increased the number of locations for the training courses. Alongside dates in the Bosch Classic Service centers in Hamburg, Kassel, Leipzig and Nuremberg, courses are now also being held in Linnich and for the first time in Austria – in Amstetten. Prices for the one-day training courses remain unchanged, with each course costing between 110 and 145 euro. Visit www.automotive-tradition.de for a list of dates and detailed information on the training courses. Register online in the training section at www.partbob.com
Theoretical and Practical Training In the theoretical part of the training, the participants first get to grips with the functionality and components of the Bosch systems. Typical mistakes and wear patterns as well as diagnostic and replacement options are also explained. The theoretical session is then followed by practical training involving work on the systems and vehicle. The participants can bring their own roadworthy retro and classic cars to this session and these can be integrated into the practical diagnostic work. To ensure that all participants can take part in the practical training, the sessions are limited to 14 people.
The training sessions take place at Bosch Service Centers that form part of the classic service network of Automotive Tradition. These centers have years of experience and specialist knowledge when it comes to classic car repairs. Alongside the technical training courses, the classic division of Bosch offers an extensive range of services for retro and classic car enthusiasts including professional parts and supply, the online shop Partbob.com and a comprehensive knowledge database.