Spare parts, diagnostics, workshop equipment, workshop concepts

Parts, Workshop Technology and Services from a Single Source Bosch Supports Vehicle Workshops with Practical Training and Services

  • Service training offers are continuously updated and expanded
  • Shorter training periods as a result of multimedia presentations and new web-based training
  • Exchange of knowledge and ideas in the Bosch Workshop Community
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  • September 11, 2012
  • Spare parts, diagnostics, workshop equipment, workshop concepts
  • Press releases

press release

In today's industry, a constant focus on service is the key factor in the commercial success of a vehicle workshop. Workshop customers expect a fast, uncomplicated and high-quality service. Bosch is supporting workshops and creating the right conditions for effective service and repair procedures by means of rapid parts logistics, modern diagnostic and test devices, and the optimized Esitronic 2.0 workshop software. In order to ensure that workshop associates are always equipped with the latest knowledge, Bosch offers topical training sessions at Bosch Service Training Centers in addition to technical support for current issues. New Internet-based services also ensure that current technical expertise is available even quicker in the workshops.

Bosch Service Training Center Represented in 40 Countries
In 2011 alone, around 115,000 participants took part in a technical training session in one of the 46 Bosch Service Training Centers that can now be found in 40 countries, making Bosch one of the leading global training providers in the automotive sector. Training offers are regularly revised, expanded and adapted to the new requirements of the workshop market. The comprehensive offer is currently supplemented with practical training on hybrid technology as well as special training sessions for service and repair work on commercial vehicles. In the practical training courses, workshop associates learn all there is to know about modern vehicle systems and effective handling of diagnostic and testing technology.

Training Periods Shortened by the Application of Modern Learning Techniques
E-learning offers, such as the Bosch multimedia presentations, reduce the amount of time workshop associates need to take off for training purposes. Multimedia presentations are currently available on DVD for eight vehicle types. The presentations provide basic theoretical information in individual modules, each ending with a knowledge test. From 2013, this basic information for preparing for practical training will also exist as “web-based training”. The task, structure, function, testing and diagnosis of individual components and systems are explained on a step-by-step basis. Videos and images reinforce the theoretical explanations. The web-based training also ends with a knowledge test, allowing the workshop associate to test what he has learned.

For a more hands-on approach to learning how to use Bosch testing technology effectively, Bosch is developing the “virtual diagnosis simulation”. Just like a computer game, diagnostic procedures and the subsequent repair process are simulated for various vehicle systems. In line with the principle of “learning by doing”, the program helps to diagnose modern vehicles with their various pitfalls. A version of the “virtual diagnosis simulation” will be available online in both German and English from the start of 2013.

Technical Support for the Workshop
The knowledge database on the Internet and the Bosch technical helpline, which is supplemented by “remote diagnosis”, offer rapid assistance when problems arise in day-to-day workshop activities. The Bosch hotline specialist has direct access to the diagnosis tester in the workshop via an Internet connection. The new Bosch “Open Innovation Platform” community is also used to exchange the latest workshop expertise. Community members can exchange information on technical problems, tips and practical solutions for day-to-day workshop activities at the following Internet address http://auto-repair-ideas.bosch.com.

After-Sales Service for Bosch Workshop Equipment
In Germany, Bosch offers workshops a nationwide plant after-sales service and a service partner for all workshop equipment products. In the event of damage, an after-sales associate will be on-site rapidly, thereby ensuring that workshop downtimes can be kept to a minimum. To increase customer satisfaction still further, since last year Bosch has been offering an extension guarantee of two years in place of the statutory guarantee of one year for workshop technology products, such as the Bosch FSA, KTS and ACS equipment series.

The Automotive Aftermarket division (AA) provides the aftermarket and repair shops worldwide with a complete range of diagnostic and repair shop equipment and a wide range of spare parts – from new and exchange parts to repair solutions – for passenger cars and commercial vehicles. Its product portfolio includes products made as Bosch original equipment, as well as aftermarket products and services developed and manufactured in-house. More than 18,000 associates in 150 countries, as well as a global logistics network, ensure that some 650,000 different spare parts reach customers quickly and on time. In its “Automotive Service Solutions” operations, AA supplies testing and repair-shop technology, diagnostic software, service training, and information services. In addition, the division is responsible for the “Bosch Service” repair-shop franchise, one of the world’s largest independent chains of repair-shops, with some 17,000 workshops. In addition, AA is responsible for more than 1,000 “AutoCrew” partners.

Additional information can be accessed at www.bosch-automotive.com

The Bosch Group is a leading global supplier of technology and services. It employs roughly 375,000 associates worldwide (as of December 31, 2015). The company generated sales of 70.6 billion euros in 2015. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing and sales network covers some 150 countries. The basis for the company’s future growth is its innovative strength. Bosch employs 55,800 associates in research and development at 118 locations across the globe. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

Further information is available online at www.bosch.com and www.bosch-press.com, http://twitter.com/BoschPresse.

PI7894 - September 11, 2012

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