Packaging Technology

Achema 2012 Bosch presents next generation of Remote Service Worldwide access to expert knowledge with Mavus

  • Optimized communication minimizes downtime
  • Support by virtual “glance over the shoulder”
  • Greatest possible flexibility and mobility
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  • May 14, 2012
  • Packaging Technology
  • Press releases

press release

At Achema 2012 Frankfurt/Main, Germany, Bosch Packaging Services presents the mobile conference system Mavus at its booth (C70, C72) in hall 3.1. This innovative service enables customers to communicate directly with Bosch experts. Mavus, meaning mobile audio-visual service support, promotes the transfer of expert knowledge to customers worldwide. “Looking over customers’ shoulders, we can offer optimal support during all work on our machines”, explained Ulrich Frank, Project Manager at Bosch Packaging Services.

Mavus includes a headset with installed camera, display, earphones and microphone. The corresponding rechargeable battery and the electronics required for wireless data transfer are integrated conveniently and safely in a vest. “By this means, the customer gains the greatest possible flexibility and can use both of his hands to carry out the expert’s instructions directly at the machine, which has not been possible so far”, emphasized Ulrich Frank. Thanks to the audio-visual connection with Bosch’s machinery experts, customers can become “guided experts”.

Fast reaction through remote diagnostics
The Mavus system enhances the existing remote service from Bosch Packaging Services, which allows Bosch experts to access customers’ machine control systems online. For the first time, Mavus enables experts to gain an overview of the entire on-site situation via remote diagnosis in next to no time. The camera, attached to the headset, transmits all images in highest quality, thus ensuring best visibility of all details. As a result, customers receive professional support without requiring a Bosch Service engineer on site. This significantly saves on time-consuming and cost-intensive travel, and minimizes machine downtime. The Mavus conference system is particularly suited for older machines where remote service is not possible and for which only few experts are available. “The transmitted audio-visual information provides us with a fast and exact overview of the situation and enables us to call in the required expert, wherever our customers may be worldwide”, explained Ulrich Frank.

Virtual helping hand
The system helps to eliminate faults and supports customers in their maintenance and validation work as well as during training activities. Thanks to Mavus, customers are in direct contact with Bosch’s machinery experts who assist them professionally with the work on their machines. In addition, important documents such as circuit diagrams or instruction manuals and screenshots of machinery components can be transferred to the customer’s display. This ensures an ideal and quick support in the case of downtime. “Since the communication via Mavus happens in real time, we can intervene immediately and offer a helping hand to our customers at any time”, concluded Ulrich Frank. On request, Mavus conferences can be recorded for later use such as employee training.

Based in Waiblingen near Stuttgart, Germany, and employing 6,200 associates, the Bosch Packaging Technology division is one of the leading suppliers of process and packaging technology. At over 30 locations in more than 15 countries worldwide, a highly-qualified workforce develops and produces complete solutions for the pharmaceuticals, food, and confectionery industries. These solutions are complemented by a comprehensive after-sales service portfolio. A global service and sales network provides customers with local points of contact.

Additional information is available online at

The Bosch Group is a leading global supplier of technology and services. It employs roughly 375,000 associates worldwide (as of December 31, 2015). The company generated sales of 70.6 billion euros in 2015. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing and sales network covers some 150 countries. The basis for the company’s future growth is its innovative strength. Bosch employs 55,800 associates in research and development at 118 locations across the globe. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

Further information is available online at and,

PI7737-PA - May 14, 2012

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