Press release #Connected mobility

Emergency Call System for Retrofitting

The Telematics eCall Plug from Bosch provides rapid assistance in the event of an accident

Doris Frisch

Doris Frisch >


Reutlingen – From March 31, 2018, the “eCall” European emergency call system is mandatory for all new cars in a new model series. This innovative technology saves people’s lives by automatically notifying the emergency services in the event of an accident. Older models and pre-owned cars that do not yet have the built-in system can now be easily and inexpensively upgraded with the Telematics eCall Plug (TEP).

On average, cars in Germany are 9.3 years old, which means that many car drivers will be dependent on retrofittable solutions for some time yet. According to calculations by the German Insurance Association (GDV), it will take almost ten years until even half of all cars will actually have an eCall on board. In an accident, however, this eCall can save crucial seconds: in many cases, the driver or passengers are seriously injured or are in shock, preventing them from summoning help by themselves. According to the GDV, the accident reporting service organized rapid assistance for 280 accidents last year alone, with more than 600 breakdown and accident reports coming into the car insurers’ emergency call center. At the heart of the emergency call system is a connector equipped with acceleration sensors for the cigarette lighter socket. The Telematics eCall plug works in combination with a smartphone app.

Retrofittable guardian angel

If the Telematics eCall Plug detects an accident, it sends information to the app on the smartphone, which connects to the connector via Bluetooth. Acceleration sensors and intelligent algorithms determine the severity of the collision. The app then automatically transmits this information in real time, along with the GPS data, via the smartphone to the GDV service center and establishes a voice connection between the vehicle and the emergency call response center. If the driver is unresponsive and the transferred data indicates a serious accident, the service center initiates rescue crew deployment immediately. The emergency call service doesn’t just help car drivers in the event of a serious accident, however. It can also be invaluable following bodywork damage or breakdowns: if the Telematics eCall Plug detects a low-velocity collision or if the car driver manually asks for assistance, direct contact can be established with the insurance company, which will advise on the next steps to be taken. Car owners wishing to upgrade their cars with the accident reporting service can obtain the connector directly from their car insurer for a low annual fee.

Bosch Connected Devices and Solutions GmbH was founded in 2013 and is a fully owned subsidiary of Robert Bosch GmbH. The company was set up to design, develop and market innovative connected devices and tailor-made solutions for the Internet of Things. Our competency in electronics, sensor technology and software enable new business models for global markets. Bosch Connected Devices and Solutions is headquartered in Reutlingen, Germany. In 2015 Bosch Connected Devices and Solutions opened offices in Chicago, USA and Shanghai, China, in 2016 a sales office in Singapore was opened.

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The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.

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