Modular hybrid system with serial and IP networking
19-inch device design
Color touchscreen for intuitive operation
Munich – Bosch Security Systems has further developed its Universal Security System, and now presents the new UGM 2040 BMA model – a modular large-scale unit for complex fire alarm systems. The central server is capable of managing up to 200,000 data points, either via serial data paths or Ethernet as required. This makes it particularly suitable for large companies with a decentralized system structure, such as airports, banks, energy supply companies or large plants. The new fire panel UGM 2040 has been awarded VdS certification (G 213071) and conforms now also to EN54-standards.
Intuitive operation The fire panel is operated centrally via up to ten color touchscreens for each system node. These touchscreens can either be integrated into a 19-inch system cabinet or positioned on a base for use in different locations. It offers scenario-oriented, intuitive operation including full text searching and numerous filter functions, providing a clear overview of even complex systems and rapid processing of alarm messages. The display is fully compliant with all regulations and precisely defined user rights helps to avoid errors during operation.
IP networking via Ethernet Thanks to its networking via Ethernet, the UGM 2040 bridges the gap between present and future fire alarm systems. The integrated serial interfaces permit the UGM 2040 to connect to existing fire detector systems or subsystems. The Ethernet standard is manufacturer-independent and is used worldwide. It serves as a common communication system to which additional functions, such as access control systems or video surveillance technology, can be linked via gateways or routers. Data is transferred and processed more quickly via Ethernet than in serial data transmission via telecommunication cables. This will enable future value-added services to be implemented in fire detection technology. One example here is a preventative diagnostics in sensors, allowing individual replacement and maintenance tasks to be planned more effectively. The UGM 2040 can equally serve as a central, cross-system control unit for automated processes in distributed, connected subsystems. In the event of a fire, for example, the system can be used to activate specific approach routes for the fire brigade from a central workstation.
Global standardization thanks to central service center platforms
Documentation, analysis, and optimization of customer processes which will improve service quality
Tailored IT solutions to provide sales support
Frankfurt am Main – By implementing its corporate strategy “Lufthansa Cargo 2020,” Bosch Communication Center is supporting Germany's largest cargo airline. Lufthansa Cargo is reorganizing the structure of its service centers as part of the “Global Sales Support” project. As a general contractor, Bosch is responsible for Lufthansa Cargo service centers worldwide. In addition to managing operations, Bosch is primarily tasked with developing the service center platform. This is achieved by analyzing and optimizing customer processes as well as developing customer-specific IT tools, and reporting and forecasting models. In addition, Bosch will support Lufthansa Cargo's sales team with a comprehensive sales concept in the future.
Service from a single source During the first phase of the project, Bosch Communication Center will take over the operation of the existing global service centers. Gradually linking these service centers together to create a single optimized site concept, this process is based on a shared communication platform. In addition to the Bosch Center in Manila/Philippines, the services are carried out in two other service centers enlisted by Bosch as subcontractors. This in turn benefits Lufthansa Cargo, as having only one contractual partner significantly reduces the administrative expenses. “Thanks to the new structure and a shared platform, we benefit from consistently high quality and uniform standards across all service centers,” explains Tanja Eibich, Director of Sales Processes and Channel Management, and also Project Manager for Global Sales Support at Lufthansa Cargo. “At the same time, the operational stability of this one-stop solution allows us to react more efficiently to weather-related fluctuations, for example.”
Tailored IT solutions The service centers provide both front and back-office services, such as air cargo reservations, cargo information, processing of complaints, processing of electronic booking requests, data acquisition, and reporting. The standardization and automation of internal and external processes is also seen as a priority in order to increase the efficiency of the service center platform as a whole. The Bosch team is carrying out comprehensive analyses to determine optimization potential within the many sub-processes. In doing so, the service provider is relying on tailored IT solutions, some of which are being developed specifically for Lufthansa Cargo as part of the project. This includes a customer dashboard, which is intended to be used as a central sales support tool. According to Tanja Eibich “The customer dashboard supports the platform in its function as a sales channel, as well as supporting internal sales within the Lufthansa Cargo.” All of the available customer and market data is compiled into an intelligent knowledge database and made available to all teams worldwide. “By working together with Bosch, we can access IT solutions that we do not currently have ourselves.” As a result, customer data can be displayed in real time when receiving a call, for example. This allows us to take a personalized and targeted sales approach, while tailoring our bid proposal management process accordingly. Further improvements in sales support are planned for the future, with a designated Bosch sales team taking responsibility for individual Lufthansa Cargo customer groups.
Global network and expertise “Our many years of experience in Business Process Outsourcing for international customers, especially in the tourism and transportation sectors, are instrumental in the planning and implementation of this global project. This expertise was a key factor for Lufthansa Cargo when it came to choosing Bosch,” said Astrid-Karoline Lamm, Head of Sales and Key Account Management for Travel and Transportation at the Bosch Communication Center. “As a result of the holistic approach, the existing service center platform is becoming a standardized global network that meets the demands of Lufthansa Cargo in terms of high-quality, cost-effective customer service.”
New Fort Lauderdale, Fla. location to support automotive, travel and transportation industries
Up to 100 new jobs expected by end of 2014
Frankfurt, Germany and Fort Lauderdale, USA – The Bosch Group, a leading global supplier of technology and services, will open its first North American communication center in Fort Lauderdale, Fla. in early 2014. At the new location, the business unit Bosch Communication Center, the Group's international service provider, will expand its global network and begin offering a range of services for U.S. and Canada customers. The new service center is expected to generate approximately 100 jobs by the end of 2014.
“The North American market is a key strategic growth market for us. The new location in Fort Lauderdale will provide us a strong operational basis to establish our business in the United States and Canada and effectively support local customers,” says Robert Mulatz, head of Bosch Communication Center.
Services for the automotive, travel and transportation industries In Fort Lauderdale, Bosch Communication Center will focus on services for the automotive industry that increase safety and convenience for drivers and passengers. The international service provider plans to offer a range of services, such as 24/7 emergency call service, roadside assistance as well as customer services for carsharing companies. “Innovative mobility concepts are gaining more importance,” said Mulatz. “Having successfully introduced new mobile solutions in Europe, we now aim to support North American customers with these solutions.”
In addition to the automotive sector, Bosch plans to utilize its service portfolio in Fort Lauderdale to support the travel and transportation industry with customer services as well as security for sea freight. Fort Lauderdale provides a favorable location due to its close proximity to Port Everglades, a major gateway for international trade and third busiest cruise port in the world.
Expansion of international presence Establishment of the new Bosch Communication Center in Fort Lauderdale will increase the business unit's international footprint. Established in 1985 as a monitoring center, Bosch Communication Center has significantly expanded its international network, offering more than 1,000 customers unique services including service and information hotlines, technical and field service support, feedback management, video surveillance and mobile security. Today, some 5,000 Bosch Communication Center associates within 26 locations provide services in more than 30 languages, conducting approximately 90 million transactions across all communication channels.
With the opening of this facility, the Bosch Group also expands its footprint in Broward County. Bosch Thermotechnology North America, a leading provider of water source and geothermal heat pumps, solar thermal systems, tankless water heaters and condensing boilers for residential and commercial applications, employs some 300 associates in Fort Lauderdale.
New range of High-Definition and Megapixel Cameras
Up to 50 percent lower bandwidth and storage requirements
Seamless integration with software and recording solutions from Bosch and third party providers
Munich – With the introduction of the new IP 5000 camera family featuring up to five-megapixel resolutions, Bosch is offering high-performance technology for a wide range of typical surveillance needs. By the end of 2013 the range will consist of thirteen cameras in four different designs: micro domes, bullet, indoor and outdoor domes. They are offering a variety of resolutions for different image detail requirements and SD card storage options. Options for outdoor installation include vandal resistance, water and dust-proof enclosures, and IR LEDs for nighttime monitoring. Varifocal lenses also simplify adjusting the field of view.
The cameras incorporate two special bandwidth reduction technologies. Firstly, intelligent Dynamic Noise Reduction (iDNR) adapts the degree of noise reduction real-time based on an analysis of the contents of a scene. For example, bandwidth is reduced by up to 50 percent when no motion is present. As soon as an important object is detected, bandwidth increases to capture maximum detail. Secondly, bandwidth is further reduced by way of area-based encoding that enables compression parameters to be set for up to eight user-definable regions. This means less interesting regions are more highly compressed, leaving more bandwidth for the important parts of the scene.
Further, two regions of interest can be selected and controlled by remote electronic pan, tilt and zoom (e-PTZ). The combination of these special streams with the main stream allows for closer inspection of details while retaining situational awareness.
Additional features include Wide Dynamic Range (WDR), privacy masking, audio capability, and an operational temperature range from as low as -30 to up to +50 degrees Celsius. The Bosch Video Client PC software included offers a user-friendly interface to support simple installation and configuration. It provides live viewing of multiple cameras, playback, forensic search, and the export of data. The Video Security app, free from the App Store, enables access to HD surveillance images on an iPad or iPhone from anywhere, even over low-bandwidth connections.
“Our Video Security app gives you complete control of all your cameras, from panning and tilting, to zoom and focus functions,” explains Ian Crosby, Head of Product Management at Bosch Security Systems. “It’s like taking your control room with you.”
These new cameras seamlessly integrate with a wide range of security software and recording solutions from Bosch as well as from other third-party providers, since they are ONVIF conformant. The cameras are also supported by the Integration Partner Program, which gives partners immediate access to online tools for easy integration. Further details of the Bosch Integration Partner Program are available at ipp.boschsecurity.com
The new camera range will be available from October 2013 onwards.