Bosch eBike Systems

Bosch eBike Systems 'Best Supplier' - Trade magazine Bosch first for quality and service in dealer survey

  • Bosch ranked No. 1 in four out of six categories
  • Further optimisation and capacity expansion announced
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  • August 27, 2014
  • Bosch eBike Systems
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press release

Stuttgart/Reutlingen – Bosch eBike Systems performed really well in the first supplier rating of drive manufacturers by the trade magazine SAZbike and won an award for this achievement at Eurobike 2014 in Friedrichshafen. Dealers were asked to rate drive manufacturers in six categories to provide an overall picture of their satisfaction with suppliers. For Bosch eBike Systems this positive outcome is a ground for pleasure and at the same time an incentive to make continual improvements. Bosch has taken the award as an occasion for a further optimisation of service for dealers.

Expansion of capacities, strengthening of collaboration with Magura
“We are delighted that dealers are satisfied with our products and our service. At the same time we take our responsibility very seriously and want to make use of the award to announce measures on which we have already embarked to further improve our service,” said Armin Harttig, Head of Sales and Service at Bosch eBike Systems.

Jointly with service partner Magura, Bosch is doubling its service hotline capacity by the beginning of 2015 and Magura is extending its language competence to markets outside of the German-speaking D-A-CH region. Additional logistics staff will be hired to send out consignments faster and more flexibly. In the course of this, relocation to a 100% larger site in Bad Urach is planned for October 2014 in order to increase the availability of spare parts.

Over the next six months Bosch eBike Systems will also be hiring a further five technical representatives to offer dealers throughout Europe intensive local support. The number of technical representatives employed by the company in Europe will thereby increase from seven to twelve. In addition to Germany, Austria, Switzerland, Benelux and Italy, France and the UK will now also be served by technical representatives and, as a further improvement, international service capacities will be enhanced by the inclusion of Bosch call centres in France, Italy and the UK.

Bosch rated 'Good' in first supplier ranking of drive manufacturers
In the winter of the 2013/14 model year the trade magazine SAZbike carried out its first survey of dealer satisfaction with the manufacturers of eBike drives. Bosch eBike Systems came first in four out of six categories. From product quality and training to cost of maintenance and batteries, many dealers were satisfied with the European market leader for eBike drive systems. Bosch was rated second for handling of customer claims and for service and with an average grade of 2.07 won the SAZbike supplier ranking as the overall winner.

About Bosch eBike Systems
A new generation of bikes is taking town and country by storm and is already a part of eve-ryday life. eBikes are a modern means of transport for modern people: people in a hurry and people who prefer to take it easy, the fit and the comfort lovers, commuters and pleasure cyclists and, of course, young and old. The tailwind of technology-leading eBikes made by what are already more than 50 leading brands in Europe is powered by components that Bosch is developing to perfection. The Bosch portfolio ranges from the highly efficient drive unit (motor and gearbox) and high-quality batteries to a smart on-board and cycle computer that can be used intuitively. Perfect coordination of components holds the key to typical Bosch performance in terms of both comfort and efficiency. Like other Bosch products, the eBike systems benefit from the Bosch Group’s technology and production know-how. From conception and engineering to manufacturing, marketing and after-sales service, Bosch eBike Systems constantly set new standards for the eBike industry. The Bosch Group’s experience in the areas of electric motors, sensor technology, displays and lithium-ion batteries ensures that Bosch eBike systems use technology that is invented for life and that eBike users have their fun.

For more information please visit www.bosch-ebike.de

About Bosch
The Bosch Group is a leading global supplier of technology and services. It employs roughly 375,000 associates worldwide (as of December 31, 2015). The company generated sales of 70.6 billion euros in 2015. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing and sales network covers some 150 countries. The basis for the company’s future growth is its innovative strength. Bosch employs 55,800 associates in research and development at 118 locations across the globe. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

Further information is available online at www.bosch.com and www.bosch-press.com, http://twitter.com/BoschPresse.

PI8674 - August 27, 2014

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