Service Solutions

North America: Bosch to open first communication center in the U.S.

  • Expanded international service center network
  • New Fort Lauderdale, Fla. location to support automotive, travel and transportation industries
  • Up to 100 new jobs expected by end of 2014
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  • October 31, 2013
  • Service Solutions
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press release

Frankfurt, Germany and Fort Lauderdale, USA – The Bosch Group, a leading global supplier of technology and services, will open its first North American communication center in Fort Lauderdale, Fla. in early 2014. At the new location, the business unit Bosch Communication Center, the Group's international service provider, will expand its global network and begin offering a range of services for U.S. and Canada customers. The new service center is expected to generate approximately 100 jobs by the end of 2014.

“The North American market is a key strategic growth market for us. The new location in Fort Lauderdale will provide us a strong operational basis to establish our business in the United States and Canada and effectively support local customers,” says Robert Mulatz, head of Bosch Communication Center.

Services for the automotive, travel and transportation industries
In Fort Lauderdale, Bosch Communication Center will focus on services for the automotive industry that increase safety and convenience for drivers and passengers. The international service provider plans to offer a range of services, such as 24/7 emergency call service, roadside assistance as well as customer services for carsharing companies. “Innovative mobility concepts are gaining more importance,” said Mulatz. “Having successfully introduced new mobile solutions in Europe, we now aim to support North American customers with these solutions.”

In addition to the automotive sector, Bosch plans to utilize its service portfolio in Fort Lauderdale to support the travel and transportation industry with customer services as well as security for sea freight. Fort Lauderdale provides a favorable location due to its close proximity to Port Everglades, a major gateway for international trade and third busiest cruise port in the world.

Expansion of international presence
Establishment of the new Bosch Communication Center in Fort Lauderdale will increase the business unit's international footprint. Established in 1985 as a monitoring center, Bosch Communication Center has significantly expanded its international network, offering more than 1,000 customers unique services including service and information hotlines, technical and field service support, feedback management, video surveillance and mobile security. Today, some 5,000 Bosch Communication Center associates within 26 locations provide services in more than 30 languages, conducting approximately 90 million transactions across all communication channels.

With the opening of this facility, the Bosch Group also expands its footprint in Broward County. Bosch Thermotechnology North America, a leading provider of water source and geothermal heat pumps, solar thermal systems, tankless water heaters and condensing boilers for residential and commercial applications, employs some 300 associates in Fort Lauderdale.

The Bosch division Security Systems is a leading global supplier of security, safety, and communications products, solutions and services. More than 12,400 associates generated sales of 1.5 billion euros in fiscal 2014. Protecting lives, buildings and assets is our aim. The product portfolio includes video surveillance, intrusion detection, fire detection and voice evacuation systems as well as access control and management systems. Professional audio and conference systems for communication of voice, sound and music complete the range. Bosch Security Systems develops and manufactures in its own plants across the world.

Additional information can be accessed at www.boschsecurity.com

The Bosch Group is a leading global supplier of technology and services. It employs roughly 375,000 associates worldwide (as of December 31, 2015). The company generated sales of 70.6 billion euros in 2015. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing and sales network covers some 150 countries. The basis for the company’s future growth is its innovative strength. Bosch employs 55,800 associates in research and development at 118 locations across the globe. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

Further information is available online at www.bosch.com and www.bosch-press.com, http://twitter.com/BoschPresse.

PI8349 - October 31, 2013

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