Spare parts, diagnostics, workshop equipment, workshop concepts

Use the Bosch Knowledge Database Anywhere Quick, Mobile Access to Complete Bosch Workshop Knowledge with the New How2Fix App

  • Mobile access to Bosch knowledge database containing over 60,000 repair solutions
  • Rapid assistance wherever you are with the How2Fix App
  • Free use of the mobile database for hotline subscribers
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  • October 15, 2013
  • Spare parts, diagnostics, workshop equipment, workshop concepts
  • Press releases
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press release

Many service workshops that subscribe to the Bosch Esitronic workshop software use either the Bosch technical hotline or the Bosch knowledge database when they have questions relating to repairs or service work. Containing over 60,000 repair solutions, the Bosch knowledge database is one of the most comprehensive systems of its kind anywhere in the world. Service staff now have quick and simple access to the database no matter where they are using the new How2Fix app for smartphones and tablet PCs. Users log into the app on their mobile devices using the same login details as they use for the PC version of the database on the workshop PC. They simply enter the repair problem using a free text search and will then be shown a selection of possible solutions. Clicking on a solution retrieves the details and the relevant vehicle data. If a spare part is required in order to carry out the repair, the app will provide the user with a direct link to the relevant item in eCat, the Bosch electronic spare parts catalog.

Bosch Database Knowledge Grows with Each New Repair Problem
If a workshop associate is unable to find a solution in the Bosch knowledge database using the How2Fix app, he can create a ticket online in the TTS (Trouble Ticket System). The associate describes the problem encountered and it is then processed by the Bosch repair specialists and added to the knowledge database as a new solution. This new information is then also available via the app straight away.

Bosch is initially making the How2Fix workshop app available in German and English for mobile devices running the iOS operating system — for iPhone and iPad. The How2Fix app can be downloaded free of charge from the App Store. A version of the app for Android devices will be available from the Google Play store from November 2013. Plans are also in place to release the app in other languages. Bosch workshop customers already using Esitronic workshop software via SD control unit diagnostics and SIS trouble-shooting instructions, and who also subscribe to the technical hotline, already have access to the Trouble Ticket System and the knowledge database. Users must have access to the Trouble Ticket System in order to use this new app.

The Automotive Aftermarket division (AA) provides the aftermarket and repair shops worldwide with a complete range of diagnostic and repair shop equipment and a wide range of spare parts – from new and exchange parts to repair solutions – for passenger cars and commercial vehicles. Its product portfolio includes products made as Bosch original equipment, as well as aftermarket products and services developed and manufactured in-house. More than 18,000 associates in 150 countries, as well as a global logistics network, ensure that some 650,000 different spare parts reach customers quickly and on time. In its “Automotive Service Solutions” operations, AA supplies testing and repair-shop technology, diagnostic software, service training, and information services. In addition, the division is responsible for the “Bosch Service” repair-shop franchise, one of the world’s largest independent chains of repair-shops, with some 17,000 workshops. In addition, AA is responsible for more than 1,000 “AutoCrew” partners.

Additional information can be accessed at www.bosch-automotive.com

The Bosch Group is a leading global supplier of technology and services. It employs roughly 375,000 associates worldwide (as of December 31, 2015). The company generated sales of 70.6 billion euros in 2015. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing and sales network covers some 150 countries. The basis for the company’s future growth is its innovative strength. Bosch employs 55,800 associates in research and development at 118 locations across the globe. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

Further information is available online at www.bosch.com and www.bosch-press.com, http://twitter.com/BoschPresse.

PI8340 - October 15, 2013

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