Security Systems

Increased safety and convenience while on the move Mobility services from Bosch

  • Connected mobility and service concepts for the automotive industry
  • Car manufacturers rely on eCall service from Bosch
  • Information, breakdown, and maintenance services increase convenience for drivers
Add to my press materials
Save text
  • September 10, 2013
  • Security Systems
  • Press releases

press release

Frankfurt am Main, Germany – International service provider Bosch Communication Center is increasing its range of mobile services for the automotive industry. Bosch offers its customers a comprehensive portfolio of connected driving services that includes new convenience and safety solutions.

Safety in mind
The eCall service from Bosch was successfully introduced in mid-2012. It is now available in 23 European countries and is already used in series-produced cars by several manufacturers. The vehicle uses the automatic emergency call service to send data about an accident, such as the location, time, and direction of travel, to the Bosch monitoring centers. The advantage of the Bosch solution is that, in addition to transmitting data, it establishes a voice link with the car involved in the crash and finds the nearest police and rescue service. The multilingual associates at the communication center speak to both the vehicle’s occupants and the local authorities in their relevant languages. This system enables other important details on the nature of the accident or the persons involved to be passed on directly to the rescue services.

Personal assistant on board
In addition to the eCall emergency call service, Bosch is offering an expanded range of mobile services, with a particular focus on a mobile information service. The associates at the service center enable drivers to access a wealth of information even while on the road, including information and booking options for hotels in the destination city, as well as suggested activities, the weather forecast, traffic alerts, and route planning information. The information can be requested from the service center by telephone or via SMS, so that drivers always have a personal assistant on board. Available in more than 30 languages, these global service concepts are based on Bosch Communication Center's international network of more than 20 locations in 13 countries around the world. It will also be possible to integrate technical partners or “content providers,” meaning the range of information services available to customers can be further enhanced in the medium term.

Greater convenience while on the move
The range of mobile services also includes remote services, which provide vehicles with additional convenient features. At the driver's request, a Bosch associate can control certain functions via remote activation, depending on the respective vehicle architecture and the additional components available. For example, the vehicle can be unlocked remotely if the key has been locked inside it by mistake.

The new range of services also includes a breakdown and maintenance service. If a vehicle breaks down, associates at the service center can obtain and process all of the relevant details on the vehicle, allowing them to coordinate the pick-up and towing process with partner companies. Depending on the vehicle infrastructure, the maintenance service enables certain functions or maintenance cycles to be sent via an automatic signal to the monitoring center, which then coordinates the inspection procedure. The final mobile service is a tracking service, which can be activated in certain situations, such as if the vehicle is stolen. The range of services is available in a modular system, enabling Bosch customers to combine different services in different ways. An all-in-one solution is also available, which can include the service itself along with complex technical integration, and development and management of an international partner network.

Always on: connected mobility and service concepts
The new range of mobility services from Bosch Communication Center is part of the company's continued expansion into this area, and strengthens its position as an international provider of complex technical services for the automotive industry. “We take the technical expertise of one of the world's largest suppliers to the automotive industry and combine it with innovative mobility and service concepts,” says Claudia Fruendt, the head of automotive mobility services at Bosch Communication Center.

“To do this, we provide an international platform that uses highly specialized technical solutions to link vehicles with the personal service provided by our associates.” The additional services on offer enable automotive manufacturers to satisfy their customers' expectations in terms of the availability of information and networking in their vehicle, while also giving these manufacturers the opportunity to differentiate themselves more clearly from the competition.

Click here to find further information.

At the 65th International Motor Show in Frankfurt, Bosch is showcasing technical solutions for connected mobility. A variety of innovations are helping to make road traffic cleaner and more efficient, as well as safer and more comfortable. Bosch is exhibiting its highlights at booth A04 in hall 8.

The Bosch division Security Systems is a leading global supplier of security, safety, and communications products, solutions and services. More than 12,400 associates generated sales of 1.5 billion euros in fiscal 2014. Protecting lives, buildings and assets is our aim. The product portfolio includes video surveillance, intrusion detection, fire detection and voice evacuation systems as well as access control and management systems. Professional audio and conference systems for communication of voice, sound and music complete the range. Bosch Security Systems develops and manufactures in its own plants across the world.

Additional information can be accessed at

The Bosch Group is a leading global supplier of technology and services. It employs roughly 375,000 associates worldwide (as of December 31, 2015). The company generated sales of 70.6 billion euros in 2015. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing and sales network covers some 150 countries. The basis for the company’s future growth is its innovative strength. Bosch employs 55,800 associates in research and development at 118 locations across the globe. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

Further information is available online at and,

PI8295 - September 10, 2013

Your contact person for journalists

Alexandra Albrecht

Share this information