Security Systems

Automatic emergency call system The Bosch eCall service ensures that life-saving assistance reaches the scene of an accident more quickly Europe-wide contact in multiple languages

  • Bosch monitoring center speaks to passengers and rescue forces
  • Emergency call management already implemented in 19 European countries
  • Available three years before planned statutory introduction
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  • June 17, 2013
  • Security Systems
  • Press releases

press release

Frankfurt – After a car accident, every second counts for the victims. eCall solutions from Bosch help to ensure that the rescue forces are notified about dramatic incidents like this more quickly, so that they are also able to act sooner – in some cases, the time gained can make the difference between life and death. Available since summer 2012, Bosch is now providing this service for Mercedes-Benz vehicles. The EU Commission anticipates that this service could save the lives of around 2,500 people every year within the 27 states of the EU. The reason being that rescue forces' response times are cut by 50 percent in rural areas and by 40 percent in urban areas. The information available about the aftermath of the accident is also improved. For this reason, the EU Commission would like to introduce eCall on a mandatory basis by 2015.

The emergency call system is activated by the same sensors that also trigger deployment of the airbag. The vehicle uses eCall to transmit data relating to the accident to the Bosch monitoring centers, such as the location, time, and direction of travel. A voice connection is also established with the ambulance, while the nearest police or fire and rescue services are identified. If it is not possible to set up a voice connection following an eCall as a result of the accident, the Bosch associate notifies the rescue forces directly. The advantage of this solution is that the multilingual associates at Bosch Communication Center always use the relevant language to communicate both with the people involved in the accident and with the local authorities. For example, a German driver involved in an accident in Spain can therefore give the monitoring center associates important details about the nature of the accident and the people involved, without having to speak a foreign language. Based on the data transmitted and on the additional details provided, Bosch then alerts the local rescue forces immediately. The automatic emergency call is already available in 19 European countries. In mid 2012 the Bosch eCall service started in Germany, France, Italy, Spain, the United Kingdom, Austria, Belgium, the Netherlands and Switzerland. With Norway, Finland, Lithuania, Hungary, Romania, Bulgaria, Greece, Portugal, Luxemburg and Malta, ten more countries followed by the beginning of 2013. Currently Bosch is working to expand its eCall service to additional countries.

Reaping the rewards of extensive Bosch expertise
The main Bosch divisions involved in developing the eCall solutions were Security Systems, Chassis Systems Control and Car Multimedia. This shows how the company utilizes its expertise from a wide range of fields and markets to design new products and services. For example, Car Multimedia is one of the most experienced providers of navigation and infotainment systems for cars. Chassis Systems Control is responsible for a whole range of advanced driver assistance systems, such as ABS, ESP, automatic distance monitoring and emergency braking, as well as Night Vision, which detects obstacles in the dark.
To guarantee the smooth running of the eCall service, Bosch Communication Center – a business unit of Bosch Sicherheitssysteme GmbH – has developed a technical platform that is designed redundantly across multiple sites. As soon as the vehicle's sensor system detects an accident, the exact GPS position of the car is transmitted, together with other data, such as the vehicle identification number. Once the information from the vehicle has been received, the voice channel is set up.

Years of expertise in emergency call management
"We already offer the eCall service, independent of the local official infrastructure, and even go one step further: Bosch eCall makes it possible to support assistance measures more accurately and effectively," explains Matthias Turck, Product Manager Mobility Services at Bosch Communication Center. The specially trained associates do not just play a key role as intermediaries by providing the local rescue forces with all the relevant facts in a professional and efficient manner, they also have an important psychological role: "From our experience of more than 25 years in the field of security services, we know that the opportunity to speak with someone directly in stressful situations like these can be a great support and relief for those involved," says Matthias Turck.
At the same time, Bosch Communication Center also filters out emergency calls that are triggered unintentionally. Since as long ago as 2004, Bosch has been working closely with the relevant authorities on handling emergency calls as part of Clearing Services.

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The Bosch division Security Systems is a leading global supplier of security, safety, and communications products, solutions and services. More than 12,400 associates generated sales of 1.5 billion euros in fiscal 2014. Protecting lives, buildings and assets is our aim. The product portfolio includes video surveillance, intrusion detection, fire detection and voice evacuation systems as well as access control and management systems. Professional audio and conference systems for communication of voice, sound and music complete the range. Bosch Security Systems develops and manufactures in its own plants across the world.

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The Bosch Group is a leading global supplier of technology and services. It employs roughly 375,000 associates worldwide (as of December 31, 2015). The company generated sales of 70.6 billion euros in 2015. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing and sales network covers some 150 countries. The basis for the company’s future growth is its innovative strength. Bosch employs 55,800 associates in research and development at 118 locations across the globe. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

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PI8145 - June 17, 2013

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