Spare parts, diagnostics, workshop equipment, workshop concepts

New Bosch system solutions: Parts, diagnostics, workshop equipment and services for efficient maintenance and repair procedures A presentation by Hans-Peter Meyen,
Executive Vice President of the
Automotive Aftermarket Division, Robert Bosch GmbH

at the Automechanika Press Conference
on September 11, 2012

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  • September 11, 2012
  • Spare parts, diagnostics, workshop equipment, workshop concepts
  • Presentations

press release

Ladies and gentlemen,

Automechanika in Frankfurt is the most important trade fair for the Bosch Automotive Aftermarket division. It is a trade fair that offers us the ideal platform to present our products and services to a broad and international public. We have participated in this trade fair since it first began. This year, for the first time ever, our stand is the largest stand at Automechanika and has a new focus on the future, the highlights of which I would like to present here.

System solutions for efficient workshop procedures
Robert Hanser reported on how the Bosch Automotive Aftermarket division has not only grown into a global player in recent years, but has also developed into an all-round systems provider for everything relating to the car workshop sector. We will present the results of this development as part of our trade fair concept at our stand in Hall 9. Covering around 2800 m2 of exhibition space, we are not just presenting all of our products and services – we are also providing live demonstrations of how they interact in a networked environment to allow highly efficient maintenance and repair processes. Using example car and commercial vehicle workstations, we demonstrate our system of parts, workshop technology and services. This system offering helps the workshop to establish itself with efficient and high-quality services in the highly competitive service market. Or to put it another way: We are demonstrating not just our products, but our solutions too.
We have set up four workshop workstations for this purpose. Using four vehicles, we demonstrate the full range of our Bosch system expertise – from diagnosis and troubleshooting, as well as maintenance and repairs with the right parts, to our new online services. Ultimately, we want to give automotive businesses the tools they need to achieve greater efficiency in the workshop. And not just by offering the best possible quality – we also want to do so in a manner that saves time and resources.
At two of the workshop workstations at our stand, we will present everything relating to classic drive concepts, so this will include maintenance and repairs on passenger cars with gasoline engines, as well as vehicles with diesel engines. In the third workshop, the focus is on new, alternative drives with hybrid technology and electric motors. The fourth workshop at the Bosch stand concentrates on the Bosch range for commercial vehicles, which will be demonstrated on a test truck.
Explaining the wealth of new concepts, developments and improvements that we will present in these four live workshop demonstrations and across the various exhibition stands would require far more time than is available to me in this speech. I would therefore like to outline some of the highlights, and invite you to visit our stand in Hall 9.

Constant further development of Esitronic, the leading workshop software worldwide
One of our highlights is a first look at developments in the Bosch Esitronic workshop software. Here at Automechanika, we will demonstrate the future of networked working in the car workshop for the first time.
Esitronic forms the backbone of the Bosch diagnostics range – it is the software on which virtually all of our diagnostics and testing equipment runs. It contains vehicle data and test and settings values for all standard vehicles on the market, and guides the mechanic through the testing process step by step. It contains spare parts catalogs, repair instructions and much more. Regular updates ensure that the data is always up to date. Even data for new vehicle models is usually available six months following start of series production. Bosch Esitronic is today the most comprehensive workshop software available and has the highest market coverage worldwide. Some 75,000 customers in over 100 countries now use the software. In Europe, Bosch Esitronic can be found in one in three workshops.
It is for this reason that we have already taken the first step on the road toward the future of this workshop information system, and are delighted to offer a new version of Esitronic. With Esitronic 2.0, users achieve their goals faster and more intuitively than ever before. The operating concept has been simplified with a much clearer structure, and simplified diagnostics processes. And we are also now even faster in terms of the updates. Esitronic 2.0 includes an option that provides workshops with information about new vehicle systems via online updates.
The next really big step forward will be the next version of the Bosch Esitronic software, “Esitronic live.” This means that in 2013 we will enter the online age. The software package, running for example on a Bosch KTS series diagnosis tester, will then be continuously supplied with updates via a permanent Internet connection. And that's not all: In future, Esitronic live will make Bosch expertise and practical user experiences available to all users. This is made possible by the online connection to the Bosch server. When a workshop mechanic solves a problem using the Esitronic software, this successful diagnosis is evaluated on the Bosch server. If a mechanic somewhere else is then confronted with the same problem relating to the same vehicle model, Esitronic live will show the mechanic the successful diagnosis from the first mechanic. This means that the system can continuously learn from practical experiences in the day-to-day work of the workshop. Troubleshooting is accelerated and improved by removing unnecessary diagnostic processes.
To ensure that everything functions as described, we have tailored Esitronic live even more precisely to the day-to-day processes in the workshop. The software guides the workshop mechanic quickly and directly through the entire diagnosis and repair procedure, from the problem reported by the customer through to the parts ordering process. Known, frequent or common causes of problems are displayed immediately.
As I have already mentioned, this is still a look into the future, but it is the very near future. At the diesel workshop at our Automechanika stand, you will be able to watch our developers as they work. We will showcase the intuitive processes with Esitronic live on a Passat TDI.
This diesel workshop also demonstrates another innovation that will be of interest to diesel specialists in particular: We have developed the new EPS 625 diesel test bench for the maintenance of conventional series and distributor pumps. This cost-effective entry-level tool rounds off our workshop offering for diesel repairs.
Support concerning maintenance and repair of hybrid and electric vehicles
Ladies and gentlemen, electric mobility, and hybrid and electric drives have been a major point of discussion over the last two years, both in the public sphere and in specialist circles. Our colleagues at Bosch original equipment have been working in this area for some time. Many hybrid and electric vehicles are powered by Bosch technology. Although the number of vehicles using these alternative drives is growing very slowly, these vehicles are increasingly appearing in unaffiliated workshops. Interest in the corresponding support from Bosch is therefore equally high. This is why, for example, we have significantly expanded our training offer for “Proficiency in working on high-voltage systems” this year, owing to the huge demand. We also offer the corresponding data: Our Esitronic workshop software covers all current hybrid and electric vehicles, including the technical data, diagnostics and repair information. We also provide special diagnostics equipment, and of course, the spare parts. If you are interested in practical work on vehicles with the new drive systems, I recommend visiting our hybrid and electric drives workshop at the Bosch stand.

Comprehensive competence in the field of trucks
In the last few years, we have significantly expanded our aftermarket offering in the commercial vehicles sector. Thanks to the growing number of electronic systems, the use of special control equipment diagnostics testers has become indispensable in this area. With KTS Truck and the corresponding software package, Esitronic Truck, we offer commercial vehicle workshops a powerful tool that covers over 90% of trucks, transporters, trailers and buses currently used in the European market. Furthermore, the Bosch offering for the commercial vehicle workshop includes a large selection of specialist workshop equipment, commercial vehicle spare parts with around 20,000 serial numbers and special training for commercial vehicle specialists.

Continuously enhanced and updated range of trainings
Practical, technical training sessions are becoming ever more important in all areas of the vehicle workshop. Automotive technology is developing so quickly that workshops are having to invest in ongoing training for associates just to keep pace. To secure or further improve workshop quality, we have sought pledges from the partners of our Bosch Car Service and AutoCrew workshop systems to send their associates to a fixed number of training sessions each year. Our training offering is used not only by our concept partners, but also by a large number of associates in unaffiliated workshops worldwide. Almost 116,000 participants completed Bosch training courses last year. The training courses that we offer together with ZF Services are also extremely popular. At present, we operate 46 training centers in 37 countries. Our offering now covers around 100 different training sessions on technical and commercial subjects. This makes us one of the biggest providers of training courses worldwide.

Although associate training courses are important for workshops, they also take time. This is why we are increasingly moving toward e-learning modules. Multimedia presentations or computer-based training courses allow car mechanics to first learn the theoretical basics, and then apply this in shorter practical training sessions. However, training outside the workshop will always be needed – nothing can replace practical work on the vehicle using diagnostic and testing equipment, guided by experienced trainers.

Portfolio for value-driven repairs further expanded
Ladies and gentlemen, Mr. Hanser has already told you how the CoremanNet core reclaim system won the Green Directory Award at the Frankfurt trade fair. The industrial reworking of cores and our replacement parts program eXchange is an area that Bosch Automotive Aftermarket strives to continuously expand. Workshops worldwide can access a wide range of reworked starters, alternators, electronic components and components from braking, gasoline and diesel injection systems for value-driven repairs. The exchange program has now been expanded to include CP4, the latest generation of high-pressure pumps. With 2200 products, we have now achieved 95% market coverage in starters and alternators for passenger cars and trucks. For brake calipers, we offer 1300 products and have 92% market coverage. This allows the workshop to make its customers attractive offers, as the spare parts are 30 to 40% cheaper than a new part – while still offering the same two-year guarantee.
We have now transferred our long-standing expertise in mechanical components to electric vehicle components. The Bosch Electronic Repair Service offers equipment preparation and punctual repairs for electronic control units, ABS and satellite navigation systems, car radios and multimedia systems. The service is processed via a special Internet portal.
The workshop finds out immediately whether the electronic component can be repaired or not. Repairs and transportation can also be ordered immediately online. The repairs take a maximum of 48 hours, with an additional day each for shipment and re-delivery. We have set up ten dedicated repair locations worldwide, employing 270 associates, and we also work with 48 service partners. The equipment is cleaned, subjected to a comprehensive diagnosis procedure, and then repaired or reworked. Bosch provides a one-year guarantee for repairs and a two-year guarantee for completely reworked equipment. This sustainable service was also included in the Automechanika “Green Directory” for the contribution it makes to conserving resources.

New Beissbarth developments concerning wheel alignment and brake testing
For the first time, the Bosch aftermarket and workshop brands will be represented side by side, this year in Hall 9. HC Cargo will be displaying its portfolio of automotive electronics spare parts. Sicam is showcasing its complete range with new wheel balancing machines and tire fitting equipment. Beissbarth, which traditionally has a very strong presence in the workshop networks of vehicle manufacturers, is also presenting its range of products relating to chassis alignment and brake testing. For the first time, we are presenting the new road test concept “ICperform” at the Beissbarth stand, as well as the workshop acceptance concept with contactless quick alignment. With ICperform, special software controls the entire test line, which networks all test stations. Largely automated processes ensure, for example, that the general inspection is completed in less than ten minutes. The drivers can follow all test steps on their vehicles on large monitors. The new acceptance concept for dialog acceptance, also demonstrated at the Beissbarth stand, combines a new system for rapid chassis alignment with a test bench for simultaneous testing of the brake system functions. The highlight here is the non-contact Touchless 2 chassis alignment. This delivers highly precise results in just fractions of a second, both on the drive through and when positioned between the four measuring heads.
Ladies and gentlemen, the Bosch Automotive Aftermarket division has brought numerous new products and services to Frankfurt once again this year. It is not possible for me to present all of them here. Our press kit provides more details on all of the topics, and you will find even more new developments and innovations at our stands in Hall 9.
Thank you for your attention.

The Bosch Group is a leading global supplier of technology and services. It employs roughly 375,000 associates worldwide (as of December 31, 2015). The company generated sales of 70.6 billion euros in 2015. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing and sales network covers some 150 countries. The basis for the company’s future growth is its innovative strength. Bosch employs 55,800 associates in research and development at 118 locations across the globe. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

The company was set up in Stuttgart in 1886 by Robert Bosch (1861-1942) as “Workshop for Precision Mechanics and Electrical Engineering.” The special ownership structure of Robert Bosch GmbH guarantees the entrepreneurial freedom of the Bosch Group, making it possible for the company to plan over the long term and to undertake significant up-front investments in the safeguarding of its future. Ninety-two percent of the share capital of Robert Bosch GmbH is held by Robert Bosch Stiftung GmbH, a charitable foundation. The majority of voting rights are held by Robert Bosch Industrietreuhand KG, an industrial trust. The entrepreneurial ownership functions are carried out by the trust. The remaining shares are held by the Bosch family and by Robert Bosch GmbH.

Additional information is available online at www.bosch.com and www.bosch-press.com, http://twitter.com/BoschPresse.

RF00174 - September 11, 2012

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