Spare parts, diagnostics, workshop equipment, workshop concepts

Bosch Electronic Service Offers Value-driven Refurbishing and Repair of Electronic Components Fast, Convenient Repairs via the Bosch Online Portal

  • Value-driven alternative to new parts
  • Skilled repairs partner for a wide range of components
  • Bosch Electronic Service receives the “Green Directory Award” at Automechanika 2012
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  • September 11, 2012
  • Spare parts, diagnostics, workshop equipment, workshop concepts
  • Press releases
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press release

The proportion of electronic components used in automotive construction has risen sharply in recent years, a development to which Bosch has made a major contribution with new systems and applications. One example is electronic engine control, which makes it possible to reduce consumption and observe strict emissions targets, while still improving performance. The components and systems are notable for their impressive reliability. With so many control units and electronic components on the market, it is inevitable that vehicle workshops will also encounter faults. Faulty components are often replaced with new parts. However, these costs may be too high to ensure economical repair, especially for owners of older vehicles.

Bosch offers workshops a value-driven alternative by refurbishing and repairing electronic components. This “Electronic Service” provides a wide range of repair options and is being continually expanded. Engine control units, ABS, navigation systems and car radios, display instruments and displays, driver information and telematics systems, as well as hydraulic controllers for agricultural machinery, are reconditioned or repaired to Bosch quality standards. Repairs take a maximum of 48 hours. Added to that is the time it takes to courier the package, at one day per route.

Fast, Convenient Repairs via the Internet Portal
The repairs process is extremely simple and convenient for the workshop. The user enters a search on the online portal www.bosch-repair-service.com and then receives information about whether the electronic component can be repaired. They can then also arrange for repair and transportation online. A courier service will collect the faulty part no later than the following day, then take it to the repair shop and return it three days later once the repairs have been carried out.

Access to Development Documents and Expertise Ensures Quality
The devices are first cleaned in preparation for repair and are then subjected to a comprehensive diagnosis procedure and fault analysis. This involves the use of “vehicle simulation” and/or a fully automatic test using series technology carried out by one of the Bosch Electronic Service associates, of which there are approximately 270. Each component is precisely diagnosed and refurbished using special measuring and repair equipment. During refurbishing, components are also replaced as a preventative measure and software is updated as necessary. Bosch provides a one-year guarantee for repairs and a two-year guarantee for reconditioned devices.

For its contribution to conserving resources Bosch Electronic Service is included in the “Green Directory” at the Automechanika 2012 trade fair in Frankfurt. The “Green Directory” only lists those selected products that make a particular ecological contribution with their innovations and services.

The Automotive Aftermarket division (AA) provides the aftermarket and repair shops worldwide with a complete range of diagnostic and repair shop equipment and a wide range of spare parts – from new and exchange parts to repair solutions – for passenger cars and commercial vehicles. Its product portfolio includes products made as Bosch original equipment, as well as aftermarket products and services developed and manufactured in-house. More than 18,000 associates in 150 countries, as well as a global logistics network, ensure that some 650,000 different spare parts reach customers quickly and on time. In its “Automotive Service Solutions” operations, AA supplies testing and repair-shop technology, diagnostic software, service training, and information services. In addition, the division is responsible for the “Bosch Service” repair-shop franchise, one of the world’s largest independent chains of repair-shops, with some 17,000 workshops. In addition, AA is responsible for more than 1,000 “AutoCrew” partners.

Additional information can be accessed at www.bosch-automotive.com

The Bosch Group is a leading global supplier of technology and services. It employs roughly 375,000 associates worldwide (as of December 31, 2015). The company generated sales of 70.6 billion euros in 2015. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing and sales network covers some 150 countries. The basis for the company’s future growth is its innovative strength. Bosch employs 55,800 associates in research and development at 118 locations across the globe. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

Further information is available online at www.bosch.com and www.bosch-press.com, http://twitter.com/BoschPresse.

PI7896 - September 11, 2012

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