Spare parts, diagnostics, workshop equipment, workshop concepts

2012 ADAC Workshop Test: Quality of Service at Bosch Car Service Workshops Tested and Improved on an Ongoing Basis

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  • August 23, 2012
  • Spare parts, diagnostics, workshop equipment, workshop concepts
  • Press releases

press release

Over the past few weeks, the ADAC (German Automobile Association) has carried out an anonymous workshop test on 75 workshops across Germany, including some 25 Bosch Car Service partners. As part of the test, the test workshops were tasked with carrying out a major inspection. A total of five faults were introduced on the vehicles submitted for inspection; according to the specifications set down by the manufacturer, checking these faults forms part of the scope of maintenance.

Bosch runs a comprehensive quality assurance system in its role as the founder of the workshop franchise as a matter of principle; this system is used to check the quality of service the Bosch workshop partners provide, and improve this quality on an ongoing basis. In order to assess the work carried out at the center, a reputable service provider carries out audits on the quality standards the workshops must fulfill, as well as regular, unannounced and anonymous workshop tests. The procedure adopted by our service provider is comparable with the current test carried out by the ADAC. Last year, some 485 Bosch Car Service workshops in Germany were anonymously tested by our service provider. Of these 485 workshops, 368 located and rectified all of the faults introduced on the vehicle. The average overall score for all of the workshops tested was 92%, with both technical expertise and service standards assessed as part of the test. It is our stated aim for Bosch Car Service partners to rectify all of the faults introduced on the vehicle, while also delivering exemplary service. We are supporting our partners in achieving this aim by offering regular technical and commercial training.

We are taking the latest result achieved in the ADAC test extremely seriously and will be working hard to establish the causes. At the same time, the test should serve as an incentive to continue working on improving the quality at Bosch workshop network on an ongoing basis. For this reason, we will be checking the results of the Bosch Car Service workshops tested in detail, to identify and eliminate any deviations from our quality specifications. Following on from these checks, we will be agreeing specific measures for improvement with these network partners.

The Automotive Aftermarket division (AA) provides the aftermarket and repair shops worldwide with a complete range of diagnostic and repair shop equipment and a wide range of spare parts – from new and exchange parts to repair solutions – for passenger cars and commercial vehicles. Its product portfolio includes products made as Bosch original equipment, as well as aftermarket products and services developed and manufactured in-house. More than 18,000 associates in 150 countries, as well as a global logistics network, ensure that some 650,000 different spare parts reach customers quickly and on time. In its “Automotive Service Solutions” operations, AA supplies testing and repair-shop technology, diagnostic software, service training, and information services. In addition, the division is responsible for the “Bosch Service” repair-shop franchise, one of the world’s largest independent chains of repair-shops, with some 17,000 workshops. In addition, AA is responsible for more than 1,000 “AutoCrew” partners.

Additional information can be accessed at www.bosch-automotive.com

The Bosch Group is a leading global supplier of technology and services. It employs roughly 375,000 associates worldwide (as of December 31, 2015). The company generated sales of 70.6 billion euros in 2015. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing and sales network covers some 150 countries. The basis for the company’s future growth is its innovative strength. Bosch employs 55,800 associates in research and development at 118 locations across the globe. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

Further information is available online at www.bosch.com and www.bosch-press.com, http://twitter.com/BoschPresse.

PI7872 - August 23, 2012

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