Security Systems

Bosch Communication Center establishes European standard for monitoring centers European-wide adaptation in line with EN 50518

  • Centralized platform as a basis for integrating further locations
  • Monitoring center opened in the Netherlands
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  • September 25, 2012
  • Security Systems
  • Press releases

press release

Frankfurt – Bosch Communication Center is expanding its organization of monitoring centers with additional locations, thereby internationalizing its security services portfolio, including, among others, alarm monitoring. A centralized platform, through which other sites can be integrated, provides the basis for this expansion. The platform solution from Bosch already complies with the new European monitoring center standard EN 50518 and was certified back at the start of 2012. Bosch Communication Center is now establishing the European standard across its network by incorporating monitoring centers at its international sites.

Going forward, Bosch customers will be able to access alarm management solutions that can be used across borders. Uniform quality standards underpin this development. "By internationalizing and centralizing our security services we are tapping into new markets and providing our customers with uniform standards, based on the EU standard EN 50518, across borders," said Robert Mulatz, Head of Bosch Communication Center.

The first international location to be launched in this network was the alarm intervention center in the Dutch city of Nijmegen. Its technology has already been integrated into the centralized platform, which Bosch already uses to monitor some 5,000 fire detection systems.

Partner models for monitoring centers in accordance with EN 50518
As one of the first alarm receiving centers in Europe, the Bosch emergency and monitoring center was tested and certified in accordance with the new EU standard EN 50518 at the start of the year. This standard ensures that the center conforms to the structural, technical and operational requirements of the European standard. Setting up and converting existing centers for these three requirements involves huge amounts of investment. In order to enable center operators that cannot afford or do not want to invest this amount of money to continue operating a certified center, Bosch has developed its technical infrastructure; it not only complies with EN 50518, but Bosch can also offer it to other operators as partner models. "Internationalization of our network and the integration into certified alarm receiving center allows us to not only offer our customers an optimized service, but also to create effective opportunities for operators of smaller centers to continue providing their own services," said Robert Mulatz.

Conformity without high levels of investment
The partner models from Bosch can be customized and therefore adapted to suit any existing monitoring center. The models offer monitoring center operators a cost-effective way of implementing the standard with only minimum investment, and also provide a high level of planning certainty for both operators and their customers. What's more, both parties can also benefit from the stability of the modern, redundant infrastructure offered by Bosch, as well as from the VdS-certified BoSiNet-NGN security network for connecting partners.
With more than 100,000 connections and some 60 million data reports, Bosch Communication Center is one of the leading private monitoring centers in Germany. The international service provider has been supplying tailored products and services to protect people, vehicles and items for over 25 years.

The Bosch division Security Systems is a leading global supplier of security, safety, and communications products, solutions and services. More than 12,400 associates generated sales of 1.5 billion euros in fiscal 2014. Protecting lives, buildings and assets is our aim. The product portfolio includes video surveillance, intrusion detection, fire detection and voice evacuation systems as well as access control and management systems. Professional audio and conference systems for communication of voice, sound and music complete the range. Bosch Security Systems develops and manufactures in its own plants across the world.

Additional information can be accessed at

The Bosch Group is a leading global supplier of technology and services. It employs roughly 375,000 associates worldwide (as of December 31, 2015). The company generated sales of 70.6 billion euros in 2015. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing and sales network covers some 150 countries. The basis for the company’s future growth is its innovative strength. Bosch employs 55,800 associates in research and development at 118 locations across the globe. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

Further information is available online at and,

PI7861 - September 25, 2012

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