Spare parts, diagnostics, workshop equipment, workshop concepts

New Internet Forum for Automotive Professionals Bosch Online Platform for Exchanging Repair Shop Knowledge and Experiences

  • “Open Innovation Platform” for exchanging ideas and tips on diagnostics, repairs and service
  • Free forum for all repair shop professionals
  • Information on current trends and offers from the Bosch repair shop program
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  • May 07, 2012
  • Spare parts, diagnostics, workshop equipment, workshop concepts
  • Press releases
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press release

It is often the little tips and tricks that make life easier in a repair shop, and the knowledge of individual repair shop professionals is an essential source of such information. Practical experiences from those who work with repair shop tools on a daily basis are also important in terms of technical development. A new online forum from Bosch, the “Open Innovation Platform”, enables this extensive expert knowledge, as well as ideas and suggestions from practical situations, to be used by all repair shop professionals. At http://auto-repair-ideas.bosch.com, repair shop associates can exchange tips and practical solutions for technical problems from their everyday repair shop experiences. The platform also allows them to discuss ideas on how to implement Bosch repair shop technology, as well as on diagnostics, service and repair. Other people in the new Bosch community can then comment on and rate these ideas, as well as expand and refine them. The Bosch “Open Innovation Platform” can be accessed around the clock and is available free of charge for all activities.

Core Sections of the Platform: “Forum”, “Ideas” and “News”
The “Forum” is at the heart of the new repair shop community. This is where members of the community can publish all of the topics they are interested in, ask questions or join in the discussions in existing forums. To simplify searches for a specific topic, the forum is divided into areas for control unit diagnostics, repair shop equipment, technical service, shows and events, and questions about the platform. In the “Ideas” section, mem­bers of the repair shop community can post and discuss suggestions for improvements, product ideas and other proposals, as well as requests for more efficient working processes for Bosch Test Equipment, Esitronic repair shop software or other Bosch products. This often provides inspira­tion for other community members. These suggestions and ideas are also an important source of information for Bosch developers, allowing them to develop repair shop solutions and products that are oriented toward prac­tical situations. In the “News” section of the Internet platform, Bosch experts regularly publish information about repair shop technology, with tips, tricks and the latest solutions to problems that have come from repair shop practice.

Expert Community Open to All Automotive Repair Shops
The Bosch “Open Innovation Platform” is open to all automotive repair shops and their associates. Users can even read forum posts, current ideas and Bosch news without having to register. Those wishing to contribute their own posts or ask questions in one of the community forums must first register as a member by choosing a user name and entering their email address. Once registration has been confirmed by email, repair shop asso­ciates can use the platform to engage in dialog with their colleagues and with Bosch.

Online Expert Forum Received Very Positive Ratings in Pilot Phase
More than 400 registered users have already tested the “Open Innovation Platform” in the pilot phase, and the experiences during the pilot phase were very promising. The repair shop associates who took part provided many suggestions for the design of the online community and engaged in enthusiastic discussions about particular problems and their colleagues’ ideas. The reprogramming of control units for Euro 5 is one example of a topic that was widely discussed, and Bosch responded by creating a spe­cial webpage on this topic, where questions and solutions concerning re­programming are published (http://rb-aa.bosch.com/aa/de/euro5/).

The Automotive Aftermarket division (AA) provides the aftermarket and repair shops worldwide with a complete range of diagnostic and repair shop equipment and a wide range of spare parts – from new and exchange parts to repair solutions – for passenger cars and commercial vehicles. Its product portfolio includes products made as Bosch original equipment, as well as aftermarket products and services developed and manufactured in-house. More than 18,000 associates in 150 countries, as well as a global logistics network, ensure that some 650,000 different spare parts reach customers quickly and on time. In its “Automotive Service Solutions” operations, AA supplies testing and repair-shop technology, diagnostic software, service training, and information services. In addition, the division is responsible for the “Bosch Service” repair-shop franchise, one of the world’s largest independent chains of repair-shops, with some 17,000 workshops. In addition, AA is responsible for more than 1,000 “AutoCrew” partners.

Additional information can be accessed at www.bosch-automotive.com

The Bosch Group is a leading global supplier of technology and services. It employs roughly 375,000 associates worldwide (as of December 31, 2015). The company generated sales of 70.6 billion euros in 2015. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing and sales network covers some 150 countries. The basis for the company’s future growth is its innovative strength. Bosch employs 55,800 associates in research and development at 118 locations across the globe. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

Further information is available online at www.bosch.com and www.bosch-press.com, http://twitter.com/BoschPresse.

PI7735 - May 07, 2012

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