Spare parts, diagnostics, workshop equipment, workshop concepts

85 Years since the Debut in Shanghai Bosch Opens Its 1000th Bosch Car Service Center in China Bosch Car Service is the World's Largest Independent Workshop Network

  • A modern centre featuring 5000 m2 of workshop space and 120 associates
  • The number of Bosch centers in China has doubled within four years
  • Successful workshop concept for the last 90 years
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  • July 21, 2011
  • Spare parts, diagnostics, workshop equipment, workshop concepts
  • Press releases
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press release

The Dacheng Service Center vehicle workshop in Changzhou in the Jiangsu province is the 1000th Bosch Car Service centre to be opened in China. The state-of-the-art center was officially opened in a ceremony featuring a traditional lion dance to bring luck which was attended by numerous guests from the worlds of business and politics. Bosch has been a major presence in China for many years now: The very first Bosch service center based in China was opened in Shanghai in 1926. Since then, the workshop network in China has been extended consistently. The first Bosch Car Service centre, which replaced what was formerly known as Bosch Services, commenced operations in 1998. By 2007, 500 workshops had already adopted the Bosch workshop concept due to the growing number of vehicle owners in China. The last four years have seen a positive boom in growth, with the number of Bosch Car Service centers in China doubling to 1000.

The center that marks this 1000th anniversary—the Dacheng Service Center in Changzhou—is situated around 200 kilometers north-west of Shanghai. The center offers 5000 square meters of workshop space with 25 workstations for service, repair and bodywork, and over 20 workstations for vehicle servicing tasks. The centre is equipped with the latest workshop technology from Bosch, such as the FSA 740 diagnostic unit, the KTS 570 test system and the BML 2415 battery tester. Some 120 associates complete service and repair work on all vehicle brands. Workshop owner Qi Guoxian has great confidence in the Bosch concept and plans to set up other Bosch Car Service centers over the coming years.

Around 15,000 Centers Form The World's Largest Independent Workshop Network
The reasons behind the ever-growing number of Bosch Car Service centers both in China and beyond are very clear. The complexity of today's vehicles continues to increase, posing significant challenges for vehicle workshops. With the help of its Bosch Car Service concept, Bosch—with its leading OEM expertise—is able to offer these workshops a very promising future. The range of services encompassed in this concept includes the classic Bosch fields of automotive electrics, electronics and diesel servicing as well as general mechanical vehicle repairs, inspections and oil servicing, the air-conditioning service, in-car multimedia, tires and autoglass service.

Today, 90 years after the first Bosch Service center was opened in Hamburg, Bosch Service has become the world's largest independent workshop network. Around 15,000 centers in 147 countries have joined the network. The centers receive comprehensive support from the system center for the Bosch workshop concept, including state-of-the-art testing technology, cross-brand technical information and training, as well as effective spare parts logistics. A standardized external image plus marketing initiatives for retailers, workshops and drivers designed to win and retain customers are also part of the package. A quality assurance system based on regular audits and unannounced workshop tests also helps to secure the high level of service quality offered by Bosch workshop partners. The size of the customer base is also testament to the fact that drivers are keen to take advantage of the concept: Every day, over 82,000 associates complete service and repair work on more than 180,000 vehicles in Bosch Car Service centers across the globe.

The Automotive Aftermarket division (AA) provides the aftermarket and repair shops worldwide with a complete range of diagnostic and repair shop equipment and a wide range of spare parts – from new and exchange parts to repair solutions – for passenger cars and commercial vehicles. Its product portfolio includes products made as Bosch original equipment, as well as aftermarket products and services developed and manufactured in-house. More than 18,000 associates in 150 countries, as well as a global logistics network, ensure that some 650,000 different spare parts reach customers quickly and on time. In its “Automotive Service Solutions” operations, AA supplies testing and repair-shop technology, diagnostic software, service training, and information services. In addition, the division is responsible for the “Bosch Service” repair-shop franchise, one of the world’s largest independent chains of repair-shops, with some 16,500 franchises. In addition, AA is responsible for more than 800 “AutoCrew” partners.

Additional information can be accessed at www.bosch-automotive.com

The Bosch Group is a leading global supplier of technology and services. In 2013, its roughly 281,000 associates generated sales of 46.1 billion euros. (NB: Due to a change in accounting policies, the 2013 figures can only be compared to a limited extent with the 2012 figures). Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and regional companies in some 50 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth. In 2013, the Bosch Group invested some 4.5 billion euros in research and development and applied for some 5,000 patents. This is an average of 20 patents per day. The Bosch Group's products and services are designed to fascinate, and to improve the quality of life by providing solutions which are both innovative and beneficial. In this way, the company offers technology worldwide that is “Invented for life.”

Further information is available online at www.bosch.com and www.bosch-press.com, http://twitter.com/BoschPresse.

PI7461 - July 21, 2011

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