Press release #Smart Home

Around the Clock Safety with Bosch Smart Home and the New 24/7 Emergency Call Service

smart home help connect

Bosch Smart Home now offers Help Connect, a 24/7 emergency call service that provides rapid assistance, even when residents cannot be reached.

  • Fast help: in the event of fire, burglary and water leakage
  • Targeted assistance: Bosch Smart Home’s intelligent alarm devices automatically transmit all necessary information to Help Connect
  • A seamless network: thanks to a combination of experienced Help Connect agents, predefined emergency contacts and the local fire brigade and police.

Frank Bauderer


Stuttgart – Fires and water leakage not only pose a danger to life and limb, but also number among the most common types of damage in German households. When failing to detect these events early on, they can often lead to expensive damages. In Germany alone there are about 220,000 house fires each year. Many of these fires are caused by electricity and human error.1 More than half of all European households have suffered water damage.2 In many cases, the immense costs caused by water damage are not reimbursed to residents in full. External Dangers: In Germany, break-ins or attempted break-ins in apartments or houses were reported to be at about 75,000 cases in 2020 alone.3

The Smart Solution: Help Connect

Whether it’s a fire, water leakage or burglary: the worst moment for an emergency to occur is when you are not at home.
The Bosch Smart Home app reliably notifies you in such instances. However, what if you are not available or cannot personally intervene at such a crucial moment?
In an emergency every second counts. That’s why Bosch Smart Home offers a solution in the form of the new Help Connect service.

In the event of a fire, burglary or water leakage the 24/7 protection service will immediately coordinate an emergency response. If the residents do not respond to the alarm on site or through the Bosch Smart Home app, Help Connect steps in. First, the user is contacted by phone. If the user cannot be reached by phone, the predefined emergency contact is called. If this individual cannot be reached, the local fire brigade and/or police are automatically contacted, and rapid assistance is initiated.

Bosch Smart Home has offered Protect+ in the app as an all-round device protection since January 2022. Thus, Help Connect is now the second subscription service that Bosch Smart Home offers its app users.

Extra Security in the Event of a Break-in

This practical additional service provides an additional level of security, for example, when users are away on holiday. Holidays are meant to be a time of relaxation, so you probably won’t have your mobile phone on you all the time. However, your empty home can be an attractive target for potential burglars. In the event of a break-in, an alarm is triggered by the Bosch Smart Home door/window contacts or motion detectors and a push notification is sent to the user’s smartphone. At the same time, the Help Connect service activates and calls the resident. If the individual cannot be reached, Help Connect will then attempt to call the predefined emergency contact, for example, a reliable neighbour. If it is possible to resolve the problem within the conversation, there is no need for further action; otherwise, Help Connect takes over the case and notifies the police.

Quick Help in Case of Fire

Fires can occur at any given moment, not just when you are away on holiday, but also under everyday circumstances such as when you are at work. . A candle left burning on mistake or a defective electrical appliance could easily start a fire. In the event of a fire, the smoke alarms or Twinguards from Bosch Smart Home detect the smoke and notify the resident via the Bosch Smart Home app. If the resident does not respond to the alarm and cannot be reached via Help Connect, a service employee contacts the emergency contact whose contact details are stored in the app. If Help Connect is unable to reach this contact, the fire brigade is alerted immediately.

Targeted Assistance in Case of Water Leakage

Help Connect also responds in the event of water leakage. If a burst pipe or a defective washing machine or dishwasher causes water leakage, the water detector triggers an alarm and alerts the residents via push notification. If the resident does not respond to the alarm and Help Connect also cannot reach them by phone, the emergency contact is notified. In this case, it is particularly useful if the emergency contact lives nearby and has a spare key to the residence. A caretaker or concierge, for example, can respond quickly to a call from Help Connect. The Help Connect service enables fast and accurately targeted assistance in an emergency, thus helping to avoid and/or minimize property damage and personal injury.


Help Connect can be booked now via the Bosch Smart Home app.

Users who wish to receive the Help Connect service sign a contract with Bosch.IO. A contract with Help Connect also entitles users to utilize the emergency call service with fall and accident detection from calimoto, a motorbike navigation solution.

Costs: €4.99 per month or €39.99 per year | Cancellation: Monthly for monthly subscriptions and at the latest one month prior to expiry of the subscription for annual subscriptions.

Technical Requirements

In addition to the Bosch Smart Home Controller, the prerequisites for using the Help Connect service is the installation of at least one related Bosch Smart Home device (i.e., smoke alarm, Twinguard, door/window contact, motion detector or water detector), the activation of the Cloud API for data transmission to Help Connect, and the signing of a contract with Bosch.IO GmbH for use of the Help Connect services.

About Bosch

The Bosch Group is a leading global supplier of technology and services. It employs roughly 429,000 associates worldwide (as of December 31, 2023). The company generated sales of 91.6 billion euros in 2023. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 470 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 90,000 associates in research and development, of which nearly 48,000 are software engineers.

The company was set up in Stuttgart in 1886 by Robert Bosch (1861–1942) as “Workshop for Precision Mechanics and Electrical Engineering.” The special ownership structure of Robert Bosch GmbH guarantees the entrepreneurial freedom of the Bosch Group, making it possible for the company to plan over the long term and to undertake significant upfront investments in the safeguarding of its future. Ninety-four percent of the share capital of Robert Bosch GmbH is held by Robert Bosch Stiftung GmbH, a charitable foundation. The remaining shares are held by Robert Bosch GmbH and by a corporation owned by the Bosch family. The majority of voting rights are held by Robert Bosch Industrietreuhand KG. It is entrusted with the task of safeguarding the company’s long-term existence and in particular its financial independence – in line with the mission handed down in the will of the company’s founder, Robert Bosch.

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