Press release #Automotive Aftermarket

The new Bosch Visual Connect app brings the experts from Technical Support live into the workshop

The Bosch expert sees what the technician sees

  • Using the Visual Connect app, Bosch experts assist the technician in day-to-day work in the workshop
  • Visual Connect saves time and money with complex technical problems
  • Visual Connect can be used in the workshop immediately without additional hardware investment
Nico Krespach

Nico Krespach >


Plochingen – if troubleshooting turns out to be particularly difficult, workshop customers who have subscribed to the Bosch Esitronic diagnostic workshop software, including technical support, can get advice from the Bosch experts. With the new, free, Visual Connect smartphone app from Bosch, the technician can now literally let the Bosch experts look over his shoulder. Using the smartphone camera, Visual Connect transmits a real-time image to Technical Support. This permits even faster and more effective support.

With just one mouse click, the workshop employee also now reaches Technical Support quickly and simply through the new “Technical inquiry” button in the main menu of the Esitronic diagnostic workshop software.

Faster problem-solving with the Visual Connect app from Bosch

Explaining complicated solutions to problems over the telephone can often be a challenge. The new Visual Connect app for smart firms comes to the rescue here. The technician can show the problem to the experts at Technical Support through the app and the smartphone camera. The support expert sees precisely the same as the technician sees, and can now accompany him step by step on the path to the solution. At the same time he also assists with the effective use of the diagnostic devices and workshop equipment that are available in the workshop. To make things clearer, the app also allows Technical Support to draw on the screen or to display additional information such as circuit diagrams or the position of hidden components. The technician, conversely, can scan additional information such as, for example, the chassis number and send it to Technical Support, or can indicate particular components with a pointer.

Day-to-day activity in the workshop can nowadays hardly be imagined without smartphones. They make some tasks easier and, above all, assist communication with customers and suppliers This means that in order to use the novel Visual Connect product from Bosch, it is rarely necessary for the workshop to invest in additional hardware. The app itself is part of the subscription to Technical Support in selected European markets with immediate effect. It can be downloaded free from the app stores for both Android and iOS. The app does not give Bosch any access to data stored on the smartphone, nor is any personal data stored in connection with using the app. Data security is therefore always ensured, even if the workshop employee uses his private smartphone to contact Technical Support.

The Automotive Aftermarket division (AA) provides the aftermarket and repair shops worldwide with modern diagnostic and repair-shop equipment and a wide range of spare parts – from new and exchange parts to repair solutions – for passenger cars and commercial vehicles. Its product portfolio includes products made as Bosch original equipment, as well as aftermarket-specific products and services developed and manufactured in-house. About 13,000 associates in more than 150 countries, as well as a global logistics network, ensure that spare parts reach customers quickly and on time. AA supplies testing and repair-shop technology, diagnostic software, service training courses, and information services. In addition, the division is responsible for the “Bosch Service” repair-shop franchise, one of the world’s largest independent chains of repair shops, with some 15,000 workshops, and more than 1,000 “AutoCrew” partners.

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The Bosch Group is a leading global supplier of technology and services. It employs roughly 421,000 associates worldwide (as of December 31, 2022). The company generated sales of 88.2 billion euros in 2022. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” The Bosch Group comprises Robert Bosch GmbH and its roughly 470 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 136 locations across the globe, Bosch employs some 85,500 associates in research and development, of which nearly 44,000 are software engineers.

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