Press release #eBike Systems

The digital companion for greater safety on eBikes

The 'Help Connect' premium function provides quick assistance in an emergency

  • Intelligent algorithm of the COBI.Bike app recognises a fall
  • Help Connect premium function triggers an emergency call in the event of an accident
  • Trained service personnel provide 24/7 emergency support
Tamara Winograd

Tamara Winograd >

Stuttgart/Reutlingen – For the new model year, Bosch eBike Systems is presenting a service that quickly provides assistance in the event of an acciden - thus further enhancing safety when eBiking. Help Connect is a premium function of the COBI.Bike app and gives eBikers a digital companion that will alert a trained service team in the event of an emergency. The service team will then initiate the rescue chain as necessary. "Safety is of the utmost priority for us. That's why we are always working on technologies and solutions to make eBiking even safer", says Claus Fleischer, CEO of Bosch eBike Systems. "Like our eBike ABS, Help Connect can also play a valuable role in eBike safety. It will help save time in critical situations."

Emergency call following automatic accident detection

The first few minutes are vitally important after an accident happens. Precious time is often lost before someone finds an eBike rider who has crashed and the emergency services find the scene of the incident. This is where the COBI.Bike app and Help Connect come in: The smartphone app uses an intelligent algorithm to recognise that the eBiker has fallen and how bad the accident was likely to have been. In the event of an accident, an emergency call is made via Help Connect. A trained service team on call around the clock is alerted, and immediately informs the emergency services.
“Automatic emergency call systems are already familiar in cars, where they are now actually mandatory for new vehicle models. However, the system also makes sense for eBikes too," explains Claus Fleischer. That's because cyclists often ride alone. If a rider has a fall on a remote route or trail, it can have serious consequences. "Help Connect accompanies eBikers on their trips, not only giving them a sense of security, but also their friends and family."

Geolocation and manual activation

To help the emergency services get to the scene of the accident quickly, Help Connect uses the smartphone's data connection to transmit the current coordinates and the severity of the accident. After an accident has been detected, the smartphone emits warning tones to alert anyone in the immediate area. First aiders can be made aware of the accident more quickly, enabling faster assistance. In addition, eBikers can also contact the Help Connect Service manually at any time. "We developed this feature in collaboration with Bosch.IO GmbH. The Help Connect service is also available for cars, motorcycles and smart homes. This makes us all the more pleased that eBikers will now also benefit from this digital companion in future," explains Claus Fleischer.

Help Connect availability

Help Connect is available for iOS and Android devices. To be able to use the premium function, the smartphone on which the COBI.Bike App is installed must be connected to a mobile network. In addition, Help Connect is currently only available to users with German SIM cards. This SIM card enables users to communicate with the service team in German or English, even beyond Germany's borders in the following countries: Austria, Switzerland, France, Belgium, Netherlands, Luxembourg, Great Britain, Ireland, Italy and Spain. Help Connect is a premium function of the COBI.Bike app and is available for eBikes with SmartphoneHub and COBI.Bike.

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Bosch eBike Systems is shaping the future of eBike mobility with innovative products and digital services ranging from highly efficient drive systems to the first production-ready ABS for eBikes and Connected Biking solutions. On the daily routes through the city, on leisurely rides through the countryside or for sporting adventures in the mountains: Bosch eBike Systems offers eBikers the right drive system (drive unit, battery, display, and app) for every requirement and every area of use, ensuring a unique riding sensation. Today, more than 100 of the world's leading bicycle brands trust the perfectly coordinated, modular product portfolio. As an independent division within the Bosch Group, Bosch eBike Systems also makes use of the Group's technology and manufacturing expertise. For healthy, safe and sustainable mobility that is fun.

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The Bosch Group is a leading global supplier of technology and services. It employs roughly 421,000 associates worldwide (as of December 31, 2022). The company generated sales of 88.2 billion euros in 2022. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” The Bosch Group comprises Robert Bosch GmbH and its roughly 470 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 136 locations across the globe, Bosch employs some 85,500 associates in research and development, of which nearly 44,000 are software engineers.

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