Press release #eBike Systems

The digital companion for greater safety on eBikes

The 'Help Connect' premium function provides quick assistance in an emergency

  • Intelligent algorithm of the COBI.Bike app recognises a fall
  • Help Connect premium function triggers an emergency call in the event of an accident
  • Trained service personnel provide 24/7 emergency support
Tamara Winograd

Tamara Winograd >

Stuttgart/Reutlingen – For the new model year, Bosch eBike Systems is presenting a service that quickly provides assistance in the event of an acciden - thus further enhancing safety when eBiking. Help Connect is a premium function of the COBI.Bike app and gives eBikers a digital companion that will alert a trained service team in the event of an emergency. The service team will then initiate the rescue chain as necessary. "Safety is of the utmost priority for us. That's why we are always working on technologies and solutions to make eBiking even safer", says Claus Fleischer, CEO of Bosch eBike Systems. "Like our eBike ABS, Help Connect can also play a valuable role in eBike safety. It will help save time in critical situations."

Emergency call following automatic accident detection

The first few minutes are vitally important after an accident happens. Precious time is often lost before someone finds an eBike rider who has crashed and the emergency services find the scene of the incident. This is where the COBI.Bike app and Help Connect come in: The smartphone app uses an intelligent algorithm to recognise that the eBiker has fallen and how bad the accident was likely to have been. In the event of an accident, an emergency call is made via Help Connect. A trained service team on call around the clock is alerted, and immediately informs the emergency services.
“Automatic emergency call systems are already familiar in cars, where they are now actually mandatory for new vehicle models. However, the system also makes sense for eBikes too," explains Claus Fleischer. That's because cyclists often ride alone. If a rider has a fall on a remote route or trail, it can have serious consequences. "Help Connect accompanies eBikers on their trips, not only giving them a sense of security, but also their friends and family."

Geolocation and manual activation

To help the emergency services get to the scene of the accident quickly, Help Connect uses the smartphone's data connection to transmit the current coordinates and the severity of the accident. After an accident has been detected, the smartphone emits warning tones to alert anyone in the immediate area. First aiders can be made aware of the accident more quickly, enabling faster assistance. In addition, eBikers can also contact the Help Connect Service manually at any time. "We developed this feature in collaboration with Bosch.IO GmbH. The Help Connect service is also available for cars, motorcycles and smart homes. This makes us all the more pleased that eBikers will now also benefit from this digital companion in future," explains Claus Fleischer.

Help Connect availability

Help Connect is available for iOS and Android devices. To be able to use the premium function, the smartphone on which the COBI.Bike App is installed must be connected to a mobile network. In addition, Help Connect is currently only available to users with German SIM cards. This SIM card enables users to communicate with the service team in German or English, even beyond Germany's borders in the following countries: Austria, Switzerland, France, Belgium, Netherlands, Luxembourg, Great Britain, Ireland, Italy and Spain. Help Connect is a premium function of the COBI.Bike app and is available for eBikes with SmartphoneHub and COBI.Bike.

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About Bosch eBike Systems

A new generation of bikes is taking town and country by storm and is already a part of everyday life. eBikes are a modern means of transport for modern people: people in a hurry and people who prefer to take it easy, the fit and the comfort lovers, commuters and pleasure cyclists and, of course, young and old. The tailwind of technology-leading eBikes made by what are already more than 70 leading brands in Europe is powered by components that Bosch is developing to perfection. The Bosch portfolio ranges from the highly efficient drive unit (motor and gearbox) and high-quality batteries to a smart on-board and cycle computer that can be used intuitively. Perfect coordination of components holds the key to typical Bosch performance in terms of both comfort and efficiency.
Like other Bosch products, the eBike systems benefit from the Bosch Group’s technology and production know-how. From conception and engineering to manufacturing, marketing and after-sales service, Bosch eBike Systems constantly set new standards for the eBike industry. The Bosch Group’s experience in the areas of electric motors, sensor technology, displays and lithium-ion batteries ensures that Bosch eBike systems use technology that is invented for life and that eBike users have their fun.

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The Bosch Group is a leading global supplier of technology and services. It employs roughly 400,000 associates worldwide (as of December 31, 2019). The company generated sales of 77.7 billion euros in 2019. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. The basis for the company’s future growth is its innovative strength. Bosch employs some 72,600 associates in research and development at 126 locations across the globe, as well as roughly 30,000 software engineers.

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