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Reliable consulting and maintenance

Bosch eBike Systems relies on good service

  • Service and consulting are decisive criteria in the purchase of an eBike
  • Bosch supports dealers with specialised tools and training
  • Professional maintenance and retrofitting at dealers

Stuttgart/Reutlingen – Good consulting and service are key factors in eBike purchases. A study conducted by fahrrad.de* makes clear: over 60 percent of survey respondents indicated that consulting and service are important decision-making criteria. Bosch eBike Systems supports and trains bicycle and eBike dealers, enabling them to offer competent service and satisfactorily meet their customers' requirements. The training courses serve dealerships as preparation for the coming eBike season and meet with very positive response: over 10,000 participants joined the 2017/2018 training season – a new record.

* https://www.fahrrad.de/info/content/uploads/ebike-pedelec-studie-zahlen-fakten.pdf

Good advice and everything from a single source

People considering the purchase of an eBike ask themselves numerous questions: Which drive is best suited to my needs? Which type of rechargeable battery and what battery power and capacity do I need? How does my eBike's control system work? And are eBikes subject to inspection?

The trained bicycle dealer answers such questions professionally and individually. Moreover, potential buyers can usually get straight onto a bike and make a test ride in order to try out the various functions. Dealers are also an essential point of contact for after-sales service when maintenance, repairs and software updates are required.

Specialist dealer: customers demand expert service

"An eBike is a technically complex product, which is one reason why consulting and service play such a decisive role", confirms Armin Harttig, Head of Service and Sales at Bosch eBike Systems. "We work hard to ensure that bike dealers receive comprehensive training enabling them to offer reliable service. Training

sessions covering the complete Bosch system are held every year in several European countries. Our expert consultants and Service Hotline are also readily available to provide dealers with the advice and help they need in their daily work." Over the course of our recently completed training tour we informed over 10,000 participants about the latest Bosch products and expanded their eBike knowledge. From October 2017 until March 2018, in total 276 training sessions were held in 87 different cities of 15 countries. Due to ever growing demand, we are continuously expanding the training schedule. For example, training courses were recently held for the first time in Scandinavia.

Diagnostics and maintenance: putting eBikes through their paces

Professional consulting and regular maintenance by an expert are necessary to ensure everything runs smoothly in the long term. Bicycle dealers specialising in eBikes have tools from Bosch at their disposal enabling them to read out the system status and install software updates. This enables them to integrate technical innovations quickly and conveniently – such as the new riding mode specially designed for eMountain bikers. Bosch pursues a similar basic principle with its CapacityTester: should any eBike owner have the impression that battery performance is reduced or is considering buying a used pedelec, then it makes sense to check the battery capacity. The CapacityTester enables dealers to provide information on the battery's present energy content and the number of charging cycles performed.

Repair, replace, retrofit

High-quality eBikes are designed for many tours, kilometres and years of service. However, even the most robustly built product may occasionally require repair or need components replaced. In such cases, it is recommended to have your eBike checked by a dealer. "To ensure safety and functional operability and, if necessary, assert warranty claims, we strongly advise eBike owners to refrain from repairing or modifying their drive systems themselves. Trained bicycle and eBike dealers have the specialised expertise and equipment. They can procure the suitable spare parts via the Bosch service partners and perform repairs and assembly quickly and reliably. This also applies to products available for retrofitting purposes," says Harttig. Dealers also provide support with the proper disposal of defective or old batteries. This is effected through the German GRS battery return system and ensures that valuable materials are returned to the raw material cycle, conserving resources.

About the range of service offerings from Bosch eBike Systems:

Bosch eBike Systems relies on an integrated product portfolio. This means that customers – bicycle manufacturers and dealers – can procure everything from a single source, whether it's hardware, software, or comprehensive service: everything from the system itself, our website and online portal to providing diagnostic tools for reading out eBike status and installing software updates. Dealers can acquire spare parts and implement retrofits easily and conveniently by way of the online shop for service partners. Bosch eBike Systems supports and trains bicycle and eBike dealers, enabling them to offer competent service. Training sessions are held every year in several European countries, in which dealers refresh and expand their knowledge of Bosch drive systems. Furthermore, Bosch's expert consultants and Service Hotline staff are available at any time to provide advice and support.

Contact for press enquiries:
Robert Bosch GmbH
Tamara Winograd
Director Marketing and Communications Bosch eBike Systems
Phone +49 (0)7121 35-394 64
Tamara.Winograd@de.bosch.com

About Bosch eBike Systems

A new generation of bikes is taking town and country by storm and is already a part of everyday life. eBikes are a modern means of transport for modern people: people in a hurry and people who prefer to take it easy, the fit and the comfort lovers, commuters and pleasure cyclists and, of course, young and old. The tailwind of technology-leading eBikes made by what are already more than 70 leading brands in Europe is powered by components that Bosch is developing to perfection. The Bosch portfolio ranges from the highly efficient drive unit (motor and gearbox) and high-quality batteries to a smart on-board and cycle computer that can be used intuitively. Perfect coordination of components holds the key to typical Bosch performance in terms of both comfort and efficiency.
Like other Bosch products, the eBike systems benefit from the Bosch Group’s technology and production know-how. From conception and engineering to manufacturing, marketing and after-sales service, Bosch eBike Systems constantly set new standards for the eBike industry. The Bosch Group’s experience in the areas of electric motors, sensor technology, displays and lithium-ion batteries ensures that Bosch eBike systems use technology that is invented for life and that eBike users have their fun.

For more information please visit www.bosch-ebike.de

The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,000 associates worldwide (as of December 31, 2017). The company generated sales of 78.1 billion euros in 2017. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.

As a leading IoT company, Bosch offers innovative solutions for smart homes, smart cities, connected mobility, and connected manufacturing. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. The basis for the company’s future growth is its innovative strength. At 125 locations across the globe, Bosch employs some 64,500 associates in research and development.

Additional information is available online at www.bosch.com, www.iot.bosch.com, www.bosch-press.com, www.twitter.com/BoschPresse.