Press release #eBike Systems

Reliable consulting and maintenance

Bosch eBike Systems relies on good service

  • Service and consulting are decisive criteria in the purchase of an eBike
  • Bosch supports dealers with specialised tools and training
  • Professional maintenance and retrofitting at dealers
Tamara Winograd

Tamara Winograd >

Stuttgart/Reutlingen – Good consulting and service are key factors in eBike purchases. A study conducted by* makes clear: over 60 percent of survey respondents indicated that consulting and service are important decision-making criteria. Bosch eBike Systems supports and trains bicycle and eBike dealers, enabling them to offer competent service and satisfactorily meet their customers' requirements. The training courses serve dealerships as preparation for the coming eBike season and meet with very positive response: over 10,000 participants joined the 2017/2018 training season – a new record.


Good advice and everything from a single source

People considering the purchase of an eBike ask themselves numerous questions: Which drive is best suited to my needs? Which type of rechargeable battery and what battery power and capacity do I need? How does my eBike's control system work? And are eBikes subject to inspection?

The trained bicycle dealer answers such questions professionally and individually. Moreover, potential buyers can usually get straight onto a bike and make a test ride in order to try out the various functions. Dealers are also an essential point of contact for after-sales service when maintenance, repairs and software updates are required.

Specialist dealer: customers demand expert service

"An eBike is a technically complex product, which is one reason why consulting and service play such a decisive role", confirms Armin Harttig, Head of Service and Sales at Bosch eBike Systems. "We work hard to ensure that bike dealers receive comprehensive training enabling them to offer reliable service. Training

sessions covering the complete Bosch system are held every year in several European countries. Our expert consultants and Service Hotline are also readily available to provide dealers with the advice and help they need in their daily work." Over the course of our recently completed training tour we informed over 10,000 participants about the latest Bosch products and expanded their eBike knowledge. From October 2017 until March 2018, in total 276 training sessions were held in 87 different cities of 15 countries. Due to ever growing demand, we are continuously expanding the training schedule. For example, training courses were recently held for the first time in Scandinavia.

Diagnostics and maintenance: putting eBikes through their paces

Professional consulting and regular maintenance by an expert are necessary to ensure everything runs smoothly in the long term. Bicycle dealers specialising in eBikes have tools from Bosch at their disposal enabling them to read out the system status and install software updates. This enables them to integrate technical innovations quickly and conveniently – such as the new riding mode specially designed for eMountain bikers. Bosch pursues a similar basic principle with its CapacityTester: should any eBike owner have the impression that battery performance is reduced or is considering buying a used pedelec, then it makes sense to check the battery capacity. The CapacityTester enables dealers to provide information on the battery's present energy content and the number of charging cycles performed.

Repair, replace, retrofit

High-quality eBikes are designed for many tours, kilometres and years of service. However, even the most robustly built product may occasionally require repair or need components replaced. In such cases, it is recommended to have your eBike checked by a dealer. "To ensure safety and functional operability and, if necessary, assert warranty claims, we strongly advise eBike owners to refrain from repairing or modifying their drive systems themselves. Trained bicycle and eBike dealers have the specialised expertise and equipment. They can procure the suitable spare parts via the Bosch service partners and perform repairs and assembly quickly and reliably. This also applies to products available for retrofitting purposes," says Harttig. Dealers also provide support with the proper disposal of defective or old batteries. This is effected through the German GRS battery return system and ensures that valuable materials are returned to the raw material cycle, conserving resources.

About the range of service offerings from Bosch eBike Systems:

Bosch eBike Systems relies on an integrated product portfolio. This means that customers – bicycle manufacturers and dealers – can procure everything from a single source, whether it's hardware, software, or comprehensive service: everything from the system itself, our website and online portal to providing diagnostic tools for reading out eBike status and installing software updates. Dealers can acquire spare parts and implement retrofits easily and conveniently by way of the online shop for service partners. Bosch eBike Systems supports and trains bicycle and eBike dealers, enabling them to offer competent service. Training sessions are held every year in several European countries, in which dealers refresh and expand their knowledge of Bosch drive systems. Furthermore, Bosch's expert consultants and Service Hotline staff are available at any time to provide advice and support.

Contact for press enquiries:
Robert Bosch GmbH
Tamara Winograd
Director Marketing and Communications Bosch eBike Systems
Phone +49 (0)7121 35-394 64

Bosch eBike Systems is shaping the future of eBike mobility with innovative products and digital services ranging from highly efficient drive systems to the first production-ready ABS for eBikes and Connected Biking solutions. On the daily routes through the city, on leisurely rides through the countryside or for sporting adventures in the mountains: Bosch eBike Systems offers eBikers the right drive system (drive unit, battery, display, and app) for every requirement and every area of use, ensuring a unique riding sensation. Today, more than 100 of the world's leading bicycle brands trust the perfectly coordinated, modular product portfolio. As an independent division within the Bosch Group, Bosch eBike Systems also makes use of the Group's technology and manufacturing expertise. For healthy, safe and sustainable mobility that is fun.

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The Bosch Group is a leading global supplier of technology and services. It employs roughly 421,000 associates worldwide (as of December 31, 2022). The company generated sales of 88.2 billion euros in 2022. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” The Bosch Group comprises Robert Bosch GmbH and its roughly 470 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 136 locations across the globe, Bosch employs some 85,500 associates in research and development, of which nearly 44,000 are software engineers.

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