New Bosch “Connected Repair” software for connected repair tasks improves workflows

High efficiency, utilization and repair quality

  • Connected Repair: Effective working thanks to systematically connected Bosch workshop equipment
  • Entrance Check: Increased transparency at the vehicle reception
  • Quick Check: Helps performing routine service tasks up to 60 percent faster
  • ToolNet: More efficient working thanks to smart and connected tool management

The “Internet of things”, the smart processing of large data volumes and the increasing connection between products and their environment bear huge potentials for automotive workshops. They can ease scheduling and planning of workshop appointments and improve the individual working steps in servicing. Vehicle data and repair history are already available as the customer hands over the vehicle, the data is automatically transferred between the service devices and stored by them.

Bosch Connected Repair: connected workshop is becoming reality

At the Automechanika 2016, Bosch presents its new Connected Repair software solution connecting all Bosch service equipment at a workshop with each other. In case of an already identified vehicle, the user just has to enter the respective vehicle’s license plate or the vehicle identification number (VIN) at the individual work station. Afterwards, job tasks can be created and sent to the connected products for the processing. In this manner, the tasks are available within just seconds. For subsequent workshop appointments, no additional identification is required. By means of the license plate or VIN, the complete vehicle history including all test results can be accessed at any work station and at any time. Former tasks often contain links to potential sources of turnovers ready to be used by the workshop. In addition, the software uses an innovative vehicle identification allowing the individual test devices to complement specific parameters. At a future appointment, these identification parameters are then used again. This saves set-up times at the individual work stations, eases the processes and prevents unnecessary duplication of work.

Connected Repair uses a central database. All members of staff with access to the system can thus have a quick and easy view at the current state of repair. In this manner, the customers can be informed at any time and whenever they ask for feedback. This fact contributes to increased customer satisfaction.

By means of an activation code, the software can be used on any one of the workshop’s computers. For optimum performance, Bosch recommends to set up a separate server unit. Information on the vehicle’s life cycle can then be saved centrally and accessed at each individual work station if required. Using a standard interface, even the connection with most of the dealer-management systems is possible too.

Bosch Entrance Check: quick revision at the service reception

It is at the service reception where the customer decides about how satisfied he is with his workshop. And again a connected workshop provides a lot of advantages. Thanks to the Bosch Entrance Check, customers can be informed about the current condition of their vehicle within just a few minutes. With the aid of modern Bosch diagnostic equipment, different tests are performed. These include, for instance, reading out error codes, checking tire pressure, tread depth and battery condition, performing a wheel alignment as part of the visual inspection of the vehicle. The results can immediately be seen on all workshop systems and can directly be discussed with the customer or sent to his smartphone. This high degree of transparency increases the customer loyalty and thus also the turnovers by additional repair jobs agreed on together.

Quick Service: helps performing routine service tasks up to 60 percent faster

In case of scheduled routine service tasks such as oil or tire change, Bosch supports automotive workshops by means of the newly developed Quick Service system. This combination of mobile toolboxes, specifically designed for the respective routine tasks, standardized tools and staff trainings, significantly increase the efficiency at such routine tasks. If applied systematically, the Quick Service system reduces the time required for routine service tasks by up to 60 percent.

ToolNet: process optimization and increase in efficiency by means of the digital inventory

The smart inventory and tool management ensures and optimizes the workshop’s service readiness. ToolNet increases the efficiency of businesses by functions regarding the use, maintenance, rental and tracking of tools managed by the cloud. Using different tracking technologies such as RFID, ToolNet extends the Internet of things to all tools and equipment used in workshops. The main objective of this interconnection is a digital image and the optimization of workshop and repair processes.

The Automotive Aftermarket division (AA) provides the aftermarket and repair shops worldwide with modern diagnostic and repair shop equipment and a wide range of spare parts – from new and exchange parts to repair solutions – for passenger cars and commercial vehicles. Its product portfolio includes products made as Bosch original equipment, as well as aftermarket products and services developed and manufactured in-house. About 17,000 associates in more than 150 countries, as well as a global logistics network, ensure that spare parts reach customers quickly and on time. AA supplies testing and repair-shop technology, diagnostic software, service training, and information services. In addition, the division is responsible for the “Bosch Service” repair-shop franchise, one of the world’s largest independent chains of repair-shops, with some 15,000 workshops, and more than 1,000 “AutoCrew” partners.

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The Bosch Group is a leading global supplier of technology and services. It employs roughly 410,000 associates worldwide (as of December 31, 2018). The company generated sales of 78.5 billion euros in 2018. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT company, Bosch offers innovative solutions for smart homes, smart cities, connected mobility, and connected manufacturing. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” The Bosch Group comprises Robert Bosch GmbH and its roughly 460 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. The basis for the company’s future growth is its innovative strength. At nearly 130 locations across the globe, Bosch employs some 68,700 associates in research and development.

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