Bosch opens first Service Center in Japan

Introduction of mobility services to the Japanese market

  • Expansion of global service center landscape
  • New service center in Shiki to support automotive industry
  • Start with Bosch eCall (emergency call) service
New Bosch service center in Shiki to support automotive industry

Frankfurt/Main, Germany and Shiki, Japan – Bosch has announced it is entering the Japanese market for mobility services through the opening of its first service center to be located in Shiki, 30 km north of Tokyo.

Operations will commence by year-end and the service center is expected to create approximately 50 jobs by the end of 2020. “The setup of our first location in Japan expands our business in Asia Pacific and strengthens our international footprint. It provides us with a good operational foothold in the country, allowing us to further enhance our support for our automotive customers,” says Joerg Fischer, President of Bosch Service Solutions. “We will initially offer our eCall emergency service. Other mobility services such as our Concierge Service, Stolen Vehicle Tracking and Breakdown Call are in the planning phase,” continues Joerg Fischer.

Mobility services for global automotive industry

The launch of mobility services in Japan marks a step forward for Bosch Service Solutions’ growth strategy and its plan to cover all major markets in the global automotive industry. “Innovative mobility services offer added value for our automotive customers and are the driving force for them to gain a competitive advantage,” says Stefan Gross, head of mobility services at Bosch Service Solutions. “Today, some five million vehicles worldwide are connected to Bosch mobility services and we estimate that this figure will be 14 million by the end of 2020.” Having successfully established mobility services worldwide, the Asian markets play an increasing role with high growth opportunities. In Asia Pacific Bosch Service Solutions offers mobility services across nine countries.

Mobility services for greater safety and convenience

Demand for greater levels of safety and convenience continues to grow. With eCall, Bosch offers a service that can save lives. In the event of a severe accident, an emergency call is automatically sent to a 24-hour service center. The specialists at the service center contact the driver, coordinate rescue services if necessary and direct emergency services to the drivers’ location.

With the Concierge Service, car drivers can access practical information.

At the press of a button, drivers are connected by phone to a designated personal assistant at the service center. This specialist can then provide direct information on routes or diversions and can even book hotels and restaurants.

The GPS, or satellite-based Stolen Vehicle Tracking service helps to recover stolen vehicles. Drivers can call their Bosch specialist and with their help, identify the location of their vehicle in real-time. This can then be provided to the police or relevant authorities.

With Breakdown Call Bosch Service Solutions can also provide assistance to drivers whose vehicle has broken down on the road or at home. Organizational aspects can also be managed through this service, such as a replacement vehicle or alternative travel arrangements.

Expansion of international presence

Established in 1985 as a monitoring center with communication services, Bosch Service Solutions has significantly expanded its international network. Today, some 7,000 associates across 25 locations worldwide provide services in more than 30 languages. In Asia Pacific, Bosch Service Solutions is currently present with six locations across China, India, the Philippines and Vietnam.

Tags: Industry 4.0

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500 associates at 28 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and logistics sectors as well as information and communication technology.

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The Bosch Group is a leading global supplier of technology and services. It employs roughly 410,000 associates worldwide (as of December 31, 2018). The company generated sales of 78.5 billion euros in 2018. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT company, Bosch offers innovative solutions for smart homes, smart cities, connected mobility, and connected manufacturing. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” The Bosch Group comprises Robert Bosch GmbH and its roughly 460 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. The basis for the company’s future growth is its innovative strength. At nearly 130 locations across the globe, Bosch employs some 68,700 associates in research and development.

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