Service Solutions

Bosch Service Solutions wins CCV Quality Award Winner in the Customer Satisfaction category

  • Award for outstanding commitment to customer satisfaction
  • Most prestigious award in the German call center sector
  • Jury of experts: Bosch succeeds in treating products and service as a single entity
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  • November 26, 2015
  • Service Solutions
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press release

Frankfurt am Main – Bosch Service Solutions has been honored with the 2015 CCV Quality Award of the German call center sector, in the Customer Satisfaction category. This is the most prestigious award in the industry and is bestowed by the Call Center Verband Deutschland e.V. (CCV) (German Call Center Association) and ‘TeleTalk’ specialist magazine. “Bosch Service Solutions exemplifies the outstanding level of customer dialog encountered in Germany today, and is a shining example to the industry,” declared Manfred Stockmann, President of the CCV.

Robert Mulatz, Senior Vice President of Bosch Service Solutions, had this to say: “The award confirms that our customers benefit from our 30 years of experience as an international communications service provider: through solutions precisely tailored to their requirements and the ultimate in flexibility and commitment. And this is provided from 23 locations and in more than 30 languages worldwide.”

“We are delighted to have won the Quality Award in the Customer Satisfaction category,” says Arne Schoenfeld, Head of Sales and Marketing at Bosch Service Solutions Germany. “This shows the great appreciation of the value of our work. For our Quality Managers work tirelessly to optimize processes and quality, all with the aim of providing the very best service. The Quality Award demonstrates that our efforts are worthwhile, and encourages us to continue along this path in the future.”

The industry prize was awarded at the CCV’s annual conference. In her laudatory speech on Bosch Service Solutions, member of the jury and CCV Honorary President Ursula Steinmetz underlined the fact that “the company succeeds in applying industrial quality standards to service activities, and to intelligently deploying service as an extension of its product strategy. Bosch impressed us not only with its methods, but also with excellent NPS (Net Promoter Score) figures, the likely recommendation rate in the individual projects.”

As the winner of the German CCV Quality Award in the Customer Satisfaction category, Bosch Service Solutions has also been nominated for the European 2015 ECCCO Award of the European Confederation of Contact Center Organizations. This award ceremony will take place in Warsaw on December 7.

As a holistic provider of BPO (Business Process Outsourcing), Bosch Service Solutions works for customers in more than 30 languages worldwide in the fields of mobility services (e.g. emergency eCall, concierge service), infrastructure & building services (e.g. video surveillance), customer interaction services (e.g. social media management), and business support services (e.g. support with human resources management).

About the CCV Quality Award
The Call Center Verband Deutschland (German Call Center Association) bestows the CCV Quality Award in three categories. Contact center organizations receive the prize for outstanding service in the categories Employee Orientation, Customer Satisfaction and IT Innovations.
CCV logo and photos:

Press contact:
Regina Haberkorn
Tel.: +49 69 7562-1769

About the CCV:
The Call Center Verband Deutschland e. V. (CCV) is the voice of the German call and contact center industry and its service providers. As well as independent service call centers, this sector also includes in-house company call centers. The industry’s 520,000 employees are responsible for annual sales figures of over 21 billion euros. With its member companies, the CCV represents leading call and contact centers in retail, finance, industry and service. As the sector’s largest association, it represents its interests to the media and the authorities, and is the acknowledged platform for sharing specialist information in the industry. In addition, the CCV boasts an extensive network offering the best contact opportunities throughout the industry.

About Bosch Service Solutions:
Since starting out as a monitoring center with communications services in 1985, Bosch Service Solutions has today become a leading solutions provider in the field of business process outsourcing for complex technology-driven services. Bosch Service Solutions is a business unit based in Frankfurt/Main, Germany and belongs to the Bosch Security Systems division. From January 1, 2016, it will be managed as an independent Bosch division.

Further information is available online at

The Bosch division Security Systems is a leading global supplier of security, safety, and communications products, solutions and services. More than 12,400 associates generated sales of 1.5 billion euros in fiscal 2014. Protecting lives, buildings and assets is our aim. The product portfolio includes video surveillance, intrusion detection, fire detection and voice evacuation systems as well as access control and management systems. Professional audio and conference systems for communication of voice, sound and music complete the range. Bosch Security Systems develops and manufactures in its own plants across the world.

Additional information can be accessed at

The Bosch Group is a leading global supplier of technology and services. It employs roughly 360,000 associates worldwide (as per April 1, 2015). The company generated sales of 49 billion euros in 2014.* Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including its sales and service partners, Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth. In 2014, Bosch applied for some 4,600 patents worldwide. The Bosch Group’s strategic objective is to create solutions for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

Further information is available online at and,

*The sales figure disclosed for 2014 does not include the former joint ventures BSH Bosch und Siemens Hausgeräte GmbH (now BSH Hausgeräte GmbH) and ZF Lenksysteme GmbH (now Robert Bosch Automotive Steering GmbH), which have since been taken over completely.

PI9131 - November 26, 2015

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