Packaging Technology

Bosch Packaging Technology establishes regional service hub for Latin America New local service support based in São Paulo

  • Service team expanded to 21 employees
  • New regional hub takes up operations as of March 2015
  • Comprehensive support for food, pharmaceutical and processing equipment
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  • March 02, 2015
  • Packaging Technology
  • Press releases

press release

São Paulo – Bosch Packaging Technology, a leading supplier of process and packaging technology, has expanded its after-sales services support in Latin America. As of March 2015, the newly established regional service hub has taken up operations in São Paulo, Brazil. Bosch has a base of approximately 3,000 machines installed in the Latin American market. Customers are mainly from the food and pharmaceutical industry; most of them have their production sites in Brazil. “Bosch has already been present with service engineers in Latin America for several years,” Michel Jemael, head of services of Bosch Packaging Technology in Brazil, explained. “By establishing an independent regional hub for the whole Latin American market, we can now offer our customers one single point of contact for all their service enquiries.” The new service team consists of 21 employees and is responsible for all Latin American countries south of Panama.

Local presence for direct customer contact
Previously, most of the service enquiries were received and organized by the Bosch locations in Switzerland and Germany. As part of its worldwide strategy, Bosch Packaging Technology proactively engages in all customer regions to provide fast service support on-site. “We want to be where our customers are. With local contacts that speak their language and operate in the same time zone, we can offer the best possible service within a short timeframe,” Michel Jemael said.

Customized service portfolio
The regional hub in São Paulo bundles requests for all food and pharma machinery equipment from Bosch and its product brands. The comprehensive and customized service portfolio supports customers in achieving maximum output and a high equipment effectiveness. In Latin America, spare parts, followed by modernization projects and field service are amongst the most sought after service solutions. Bosch Packaging Technology plans to further expand its Brazilian regional service hub throughout the next years. “For instance, we are continuously investing in the training of local technicians, and exchanging know-how with our international colleagues around the globe,” Michel Jemael explained.

Contact in Brazil:
Carlos Abdalla
phone: +55 19 2103 2734

Based in Waiblingen near Stuttgart, Germany, and employing 6,200 associates, the Bosch Packaging Technology division is one of the leading suppliers of process and packaging technology. At over 30 locations in more than 15 countries worldwide, a highly-qualified workforce develops and produces complete solutions for the pharmaceuticals, food, and confectionery industries. These solutions are complemented by a comprehensive after-sales service portfolio. A global service and sales network provides customers with local points of contact.

Additional information is available online at

The Bosch Group is a leading global supplier of technology and services. It employs roughly 375,000 associates worldwide (as of December 31, 2015). The company generated sales of 70.6 billion euros in 2015. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing and sales network covers some 150 countries. The basis for the company’s future growth is its innovative strength. Bosch employs 55,800 associates in research and development at 118 locations across the globe. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

Further information is available online at and,

PI8810 - March 02, 2015

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