Spare parts, diagnostics, workshop equipment, workshop concepts

Customers praise reliability and transparency Bosch Car Services awarded with the German Fairness Prize “Deutscher Fairness-Preis”

  • 42 000 customer opinions about 350 companies in 31 sectors
  • Bosch Car Services rank first among the independent automotive workshops
  • Every year, 16 500 Bosch Car Service partners in 150 countries maintain and repair about 50 million cars
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  • October 16, 2014
  • Spare parts, diagnostics, workshop equipment, workshop concepts
  • Press releases

press release

Berlin – At the German Fairness Prize “Deutscher Fairness-Preis” tendered for the first time this year, Bosch Car Service workshops ranked first at the independent automotive workshops category. The organizers – the German Institute for Service Quality, Deutsches Institut für Service-Qualität (DISQ), and the news channel n-tv – asked German consumers to evaluate the fairness of companies towards their customers. A total of 42 000 customer opinions about approximately 350 companies operating in 31 sectors were collected and analyzed. Among the questions were: Does the company offer a fair price-performance ratio? Is there a transparent communication of product features, contractual services and prices? Can the customers trust the reliability of offered products and services? Apart from brand-linked and independent automotive workshops, companies operating in different sectors – reaching from computer manufacturers and cruise operators to travel business, online shops and insurance companies – were analyzed as well.

Concerning independent automotive workshops, the customers evaluated 13 companies. Six independent workshop concepts were analyzed after being evaluated by a sufficient number of consumers. According to the opinion of the costumers, Bosch Car Service workshops are particularly fair. Even at the partial analyses regarding reliability and transparency, Bosch Car Service partners were voted first. Dr. Uwe Thomas, president of the Bosch Automotive Aftermarket division, and Thomas Salender, spokesman of the Bosch Service Strategy Committee and representative for the Bosch Services, received the award in Berlin.

Bosch Car Service – one of the world's leading workshop networks
More than 90 years ago, the Bosch Car Service full-service workshop concept was founded under the name of Bosch Dienst. On a worldwide level, it is thus the workshop concept with the longest tradition. In 2014, there are 16 500 Bosch Car Service partners in 150 countries; more than 1 000 of them in Germany. Each year, 50 million cars are maintained and repaired by the worldwide Bosch Car Service network – that is, three vehicles every two seconds. All together, the Bosch Car Service workshops have some 90 000 employees. No matter whether on the phone, at the vehicle reception or in cases of questions when handing over the vehicle, they have about one million contacts with customers every day. In China, the workshop concept grew more than anywhere else throughout the last years. By now, there are 1 600 Bosch Car Services and two Bosch Flagship Stores in Peking offering repair and maintenance services to car drivers and owners. State-of-the-art Bosch diagnostic and test equipment are standard at each and every Bosch Car Service worldwide.

The Automotive Aftermarket division (AA) provides the aftermarket and repair shops worldwide with a complete range of diagnostic and repair shop equipment and a wide range of spare parts – from new and exchange parts to repair solutions – for passenger cars and commercial vehicles. Its product portfolio includes products made as Bosch original equipment, as well as aftermarket products and services developed and manufactured in-house. More than 18,000 associates in 150 countries, as well as a global logistics network, ensure that some 650,000 different spare parts reach customers quickly and on time. In its “Automotive Service Solutions” operations, AA supplies testing and repair-shop technology, diagnostic software, service training, and information services. In addition, the division is responsible for the “Bosch Service” repair-shop franchise, one of the world’s largest independent chains of repair-shops, with some 17,000 workshops. In addition, AA is responsible for more than 1,000 “AutoCrew” partners.

Additional information can be accessed at www.bosch-automotive.com

The Bosch Group is a leading global supplier of technology and services. It employs roughly 375,000 associates worldwide (as of December 31, 2015). The company generated sales of 70.6 billion euros in 2015. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing and sales network covers some 150 countries. The basis for the company’s future growth is its innovative strength. Bosch employs 55,800 associates in research and development at 118 locations across the globe. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

Further information is available online at www.bosch.com and www.bosch-press.com, http://twitter.com/BoschPresse.

PI8741 - October 16, 2014

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