Security Systems

Bosch Service Solutions: Bosch to realign services Focus on the handling of business processes

  • Bosch Service Solutions aims at becoming the world´s leading provider of business process outsourcing
  • Strong growth with service solutions for automotive and buildings
  • Expansion of international business activities
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  • September 01, 2014
  • Security Systems
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press release

Frankfurt/Main – Bosch Communication Center, one of the leading providers of business services, is realigning its business and, from September 1, 2014, will be offering its services under the name of Bosch Service Solutions. The main focus of its business activities is the handling of business processes – business process outsourcing. By way of innovative service solutions and new business models developed together with its customers, Bosch Service Solutions is aiming for strong international expansion as well as becoming the world's leading provider of business process outsourcing (BPO). The company is represented at 26 locations in 15 countries, with two new business locations in the USA and the Philippines this year. Additional locations in North America and Asia are planned for the years to come.
Financial experts at the International Data Corporation (IDC) estimate the global market for BPO services will be approx. US $ 210 billion by 2017, with an annual growth of 5.7 percent.

“With our focus on business process outsourcing, we are concentrating on the world's fastest growing market segment among business services,” explains Robert Mulatz, senior vice president of Bosch Service Solutions. “We provide holistic service solutions with IT and consulting expertise in more than 30 languages, in addition to our contact center services. This, together with our many years of experience, means we can offer our customers a unique range of solutions.”

Strong growth through service solutions for automotive and buildings
The range on offer from Bosch Service Solutions focuses on solutions for automotive and buildings as well as customer interaction services. In these areas, the company is able to combine its technical expertise with that of an experienced operator of contact centers. In the field of automotive, for example, the company's eCall automated emergency call system for Mercedes Benz is available in 27 European countries and in ten languages. Another example from this area are pre-bookable, video-monitored truck parking spaces at service stations. Within the field of building services, Bosch Service Solutions offers cloud-based video surveillance with an optional connection to the control center that intervenes in pre-defined circumstances. Finally, examples in the area of customer interaction services are the monitoring and evaluation of social media platforms to effectively support companies' marketing and sales activities.

Bosch Service Solutions is a business unit of Bosch Security Systems and is headquartered in Frankfurt/Main, Germany. For more information visit

The Bosch division Security Systems is a leading global supplier of security, safety, and communications products, solutions and services. More than 12,400 associates generated sales of 1.5 billion euros in fiscal 2014. Protecting lives, buildings and assets is our aim. The product portfolio includes video surveillance, intrusion detection, fire detection and voice evacuation systems as well as access control and management systems. Professional audio and conference systems for communication of voice, sound and music complete the range. Bosch Security Systems develops and manufactures in its own plants across the world.

Additional information can be accessed at

The Bosch Group is a leading global supplier of technology and services. It employs roughly 375,000 associates worldwide (as of December 31, 2015). The company generated sales of 70.6 billion euros in 2015. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing and sales network covers some 150 countries. The basis for the company’s future growth is its innovative strength. Bosch employs 55,800 associates in research and development at 118 locations across the globe. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

Further information is available online at and,

PI8676 - September 01, 2014

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