Security Systems

Bosch Communication Center expands international network New site in Chengdu, China

  • Strategic expansion to include key growth market
  • Plans to create around 600 new jobs by 2017
Add to my press materials
Save text
  • October 12, 2012
  • Security Systems
  • Press releases

press release

Frankfurt/Chengdu – Bosch Communication Center is opening a site in Chengdu, one of southwest China's commercial centers, this October.
"By opening this branch in China, we are expanding our international network to include a strategic growth market in which we want to establish ourselves as an international service provider in the area of Business Process Outsourcing," explains Robert Mulatz, Head of Bosch Communication Center.

As part of an initial expansion phase, around 50 jobs are planned at the new site in Chengdu by the end of 2012, with the total number of associates employed at the site set to rise to around 600 by 2017.

Bosch will provide support to its customers in China with issues relating to customer service in particular, and also with specific processes in the areas of Finance & Accounting, Purchasing or Human Resource Management. These processes include for example order processing, invoice auditing, accounts receivable management, delivery management and customer feedback and claim management. Bosch will also focus on complex, technology-related services such as technical helpdesk and IT support.

In addition to Mandarin and English, Bosch Communication Center in China can also boast proficiency in other Asian languages, such as Japanese and Korean.

As an international service provider, Bosch Communication Center offers innovative solutions for Business Process Outsourcing. More than 5,000 associates in Europe, Asia and South America provide services and optimize business processes in over 30 languages.

Press contact:
Catherine Peng
Tel.: +86 (0) 21 2218 1035

Alexandra Albrecht
Tel.: +49 (0) 69 7562 1781

The Bosch division Security Systems is a leading global supplier of security, safety, and communications products, solutions and services. More than 12,400 associates generated sales of 1.5 billion euros in fiscal 2014. Protecting lives, buildings and assets is our aim. The product portfolio includes video surveillance, intrusion detection, fire detection and voice evacuation systems as well as access control and management systems. Professional audio and conference systems for communication of voice, sound and music complete the range. Bosch Security Systems develops and manufactures in its own plants across the world.

Additional information can be accessed at

The Bosch Group is a leading global supplier of technology and services. It employs roughly 375,000 associates worldwide (as of December 31, 2015). The company generated sales of 70.6 billion euros in 2015. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing and sales network covers some 150 countries. The basis for the company’s future growth is its innovative strength. Bosch employs 55,800 associates in research and development at 118 locations across the globe. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

Further information is available online at and,

PI7921 - October 12, 2012

Your contact person for journalists

Alexandra Albrecht

Share this information